MutualScrew & Supply
Reviews and Complaints

The product descriptions and sizes on MutualScrew & Supply's website are quite unclear. If you're not well-versed in machine technology and product numbers, it can be discouraging to make a purchase. Take, for example, the mysterious #20 washer. There's no information about its size or thread application, just a vague reference to #14 or #20. Not everyone is familiar with these terms, and it can be frustrating to navigate the website without clear specifications.

I recently had the opportunity to reach out to Jordon from MutualScrew & Supply (mutualscrew.com) and I must say, the assistance I received was spot on. I called him up and he provided me with exactly the help I required.

Now, when it came to placing my order, I did so on the 2nd of the month. However, I noticed that the label was only created on the 4th. Unfortunately, the package was not shipped by Saturday as indicated by the tracking information. This left me feeling quite disappointed, as I had to make a trip to town and purchase a similar item in order to ensure that I could deliver my product to my customer by the following Monday.

To be honest, this whole situation has left me uncertain about whether or not I will continue to keep my order. It's a shame that things didn't go as smoothly as I had hoped.

So, I recently bought a mini torch from MutualScrew & Supply (mutualscrew.com), but I was a bit disappointed with my purchase. You see, the torch only came with a soldering tip, and I was hoping to find a blowtorch tip on their website. Unfortunately, I couldn't find one, so I had to look for a replacement tip on another site.

To make matters worse, I stumbled upon the same torch on that other site, and it was actually cheaper there! Not only that, but they didn't charge any shipping fees either. MutualScrew & Supply, on the other hand, had a fee of $17, which brought my total payment to $48. If I had bought it from the other site, I could have gotten it for just $25.

I must say, I was quite frustrated by this experience. It would have been much more convenient if MutualScrew & Supply had offered the blowtorch tip I needed and had a more competitive price. Instead, I had to go through the hassle of finding another site and paying more than I should have.

Overall, I think MutualScrew & Supply could improve their product offerings and pricing to better meet the needs of their customers. It's always disappointing when you find a better deal elsewhere, especially when you've already made a purchase.

The prices at MutualScrew & Supply (mutualscrew.com) are pretty good, and the delivery time is also decent. However, I did encounter a little hiccup with my recent order. You see, I was expecting to receive screws without any washers, but unfortunately, the screws that arrived had rubber washers attached to them. Now, don't get me wrong, the screws themselves were the right size and quantity that I had ordered, so that was a relief. But since I needed them for a job on Monday and time was tight, I had to manually remove the washers from all 1000 screws. It was quite a task, let me tell you.

I wish I had enough time to contact MutualScrew & Supply to exchange the order, but with the deadline looming, I had no choice but to roll up my sleeves and get to work. It would have been much more convenient if the screws had arrived as expected, without the washers. Nonetheless, I managed to get the job done, and everything turned out fine in the end.

Despite this little mix-up, I must say that MutualScrew & Supply does offer competitive prices and their delivery time is satisfactory. It's just a shame that I had to go through the hassle of removing the washers myself. I hope they pay closer attention to the details of future orders to avoid such inconveniences.

When I placed my order for the die, there was no mention on the website that it would be shipped directly from the manufacturer. I only found out about this when I reached out to your office on 6/30. The lady I spoke to didn't seem too concerned about my complaint. It's been a whole week now, and I still haven't received my order. I really hope it arrives this week.

These products ain't compatible. The charger don't work with the lamp, and the lamp didn't come with a battery. I'm confused and disappointed. Also, I only got one lamp when I ordered two. They charged me for two lamps too. I wanna send back the whole order and get my money back. Can you give me a label and tell me how to do it? Thanks...

Andrew Tabak

Yo, I gotta say, these products from MutualScrew & Supply ain't cutting it for me. I mean, seriously, the charger they sent me doesn't even work with the lamp I bought. And to top it off, the lamp didn't even come with a battery. What a letdown, man.

But wait, it gets worse. I ordered two lamps, but they only sent me one. Can you believe that? And to add insult to injury, they had the audacity to charge me for two lamps. Like, what the heck?

I'm not gonna lie, I'm pretty ticked off right now. I want a full refund, no questions asked. MutualScrew & Supply better step up and make things right. I need them to send me a pre-paid return label and some instructions on how to send this whole mess back.

I hope they fix this ASAP, 'cause I ain't gonna let 'em get away with this. Andrew Tabak out.

I recently made an order with this company based in NJ, and they sent it to me by drop shipping from a supplier in Fl. Now, let me tell you, that supplier took their sweet time before even processing my order. Can you believe it? Two whole days just sitting there, doing nothing! And let me remind you, I'm not located that far away in NC.

So, after the supplier finally got around to processing my order, they decided to expedite it because of some dock delay. It's a good thing they did, because it still took a whole week for me to receive my small package of bushings. Now, don't get me wrong, the components I ordered were fine and dandy, no issues there. It's just that it took forever to actually get them in my hands.

But hey, at least I finally got what I needed, right? It's just a shame it took so long. I mean, I understand that things happen and delays occur, but a week for a small package? Come on now. Nonetheless, the products themselves were in good condition and met my expectations. It's just a shame that the whole process took longer than expected.

The shopping cart on MutualScrew & Supply's website is a bit clunky, as it forces me to go to the checkout page every time I add an item. Additionally, their registration system has a flaw that automatically changes my billing address after I enter the correct one. This caused me quite a bit of frustration, as I had to fill out the form three times before my transaction was finally accepted without being declined due to the system's error. It's quite irritating, and if I could find another merchant selling the same product who was more competent, I would definitely choose to buy from them instead.

I got my order from MutualScrew & Supply (mutualscrew.com) but unfortunately, it was missing one piece. I contacted them about it and they responded quickly, which was nice. I think the missing piece might be because of how it was packaged. Maybe they should seal the container with packaging tape and wrap the contents with bubble wrap inside. When I got the order, the box was all crushed and the end flaps looked like they had broken. I have a feeling that one of my pieces got separated because of that. If you want, I can send you a picture of the box. I kept it just in case.

Ordered a DeWalt Power Polly Setting Tool from MutualScrew & Supply (mutualscrew.com). When the item arrived, it looked different from the website images and the DeWalt/Powers packaging. It lacked DeWalt or Powers branding and had no origin info. Despite an urgent project, I tried it out. The tool worked, but it wasn't the brand I ordered. I prefer brand name tools for quality assurance. The unbranded tool made me question its reliability. My experience with MutualScrew & Supply was mixed due to receiving a generic tool instead of the advertised brand, raising concerns about their order accuracy. I hope they improve their descriptions and quality control to prevent such issues.