Big State Industrial Supply’s earns a 2.4-star rating from 14 reviews and 8 complaints, showing that the majority of industrial clients are somewhat dissatisfied with their purchases.
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Big State Industril Supply, Inc
Big State Industril Supply, Inc. is a awsome company! They have all the tools you need and the prices are unbeatable. I've been shopping with them for years and never had a problem. The staff is super friendly and helpful. I would definetly recommend them to anyone looking for quality tools at a great price.
Big State Industrial Supply, Inc
Big State Industrial Supply, Inc. got some good stuff. They got great customer service and returns are easy peasy.
amazing company always a pleasure working with them i def recommend
amazing company always a pleasure working with them i def recommend them
Big State Industrial Supply, Inc
Big State Industrial Supply, Inc. is the bomb! Their peeps are super helpful and friendly. I had a great time talking to them and they really know their stuff. It's so refreshing to be able to chat with real people instead of just dealing with machines all the time. Highly recommend checking them out if you need any industrial supplies.
This company is a scam!
This company is a scam! They said I ordered something and confirmed it with someone who hasn't worked there for 6 years! Ha! I never got anything, just the bill!
Big State Industrial Supply, Inc
Big State Industrial Supply, Inc. is a total scam! They called me up and said they'd send me a free sample of their stuff, but then they turned around and sent me a bill for it! When I tried to talk to them about it, they were so rude and unhelpful. Don't waste your time with these guys!
So, we were pretty ticked off when it happened again
So, we were pretty ticked off when it happened again. We called to complain and they acted like it was no big deal. We won't be ordering from them again.
This company is a total scam
This company is a total scam. They keep calling me with the same lame pitch and try to sell me crappy tools. They even sent me tools I didn't ask for and then demanded payment. I told them no way and sent the package back, but they won't leave me alone and keep bugging me.
My bro been buyin' stuff from these guys for years
My bro been buyin' stuff from these guys for years. He had a stroke and can't work no more. These peeps at Big State Industrial Supply, Inc. helped us out big time by takin' back the stuff we can't use. They were real professional and helpful. Thanks a bunch! -
This company keeps calling me non-stop, even outside of business hours
This company keeps calling me non-stop, even outside of business hours. They don't seem to care that my phone number is on the FTC's Do Not Call list. To make matters worse, I'm now getting harassed by a debt collector for something I never even ordered or received. If they do end up sending me the product, I'll only return it if they pay for the shipping.
Salesman keep callin' ya from different numbers and won't stop until ya buy somethin'
Salesman keep callin' ya from different numbers and won't stop until ya buy somethin'. Then ya find out it costs 4 times more than in a store! They say there's no shipping, but they don't tell ya 'bout the handling charge or tax. It's all BS. Don't use 'em. Plus, ya can't even pay online. Who doesn't do that?
They got me good with those ratchet straps, said they could handle 1400lbs but they snapped on me the second time I used them on something small
They got me good with those ratchet straps, said they could handle 1400lbs but they snapped on me the second time I used them on something small. Then they tried to sell me a flashlight that they claimed was made in America and could light up three football fields, but it was made in China and not very bright for working on my car. I haven't looked at the first aid kit yet, but I bet they pulled a fast one on me there too.
I been doing biz with big state for a few years now
I been doing biz with big state for a few years now. All been good till I found a package on my counter that been there for almost a year. When I opened it, it wasn't what I wanted. It was what I ordered but not the brand I like. I contacted them and they got back to me right away with what I wanted. That's the kind of service I like from a company. They're a good company that works hard to keep customers happy. Thanks a lot, I'm a happy customer.
Big State Industrial Supply, Inc
Big State Industrial Supply, Inc. is a good company, but their salespeople are not very honest. We had some trouble with them a while back when a salesman was really rude and wouldn't stop calling us. Now they have this new technology where they call us from a different company, and we don't know it's them until we answer the phone. I've called them out on it a few times, but they say they can't do anything about it. I don't believe them. It's happened a lot. All my other vendors tell me who they are when they call. I think Big State is okay with this kind of thing, and they probably have the software to do it. There are other companies that sell the same stuff, so I don't want to give my money to a company that does this.
8 Big State Industrial Supply Complaints
They sent me some drill bits, but I never got them
They sent me some drill bits, but I never got them. After waiting for about 6 months, I sent them a check. The numbers they called me from were weird, so I couldn't call them back. The check cleared, but now they want to send me to collections. I didn't even order the tool, but I paid for it anyway.
This company, Big State Industrial Supply, Inc
This company, Big State Industrial Supply, Inc., has been bothering me about a bill I supposedly owe. I've sent them three letters telling them to stop calling me, but they haven't listened. They even tried to get the ComplaintsBoard.com in California involved, but I'm not sure if that's true. They haven't followed any of my three letters. Tonight, on June 8th, they called me after hours, just five minutes before 9pm CST. I hung up on them because it's not cool to call someone that late at night.
This company keeps calling me like crazy, like 3-4 times a week for months, even on weekends, evenings, and mornings, asking for my hubby
This company keeps calling me like crazy, like 3-4 times a week for months, even on weekends, evenings, and mornings, asking for my hubby. I ain't never done business with them and I done told them to stop calling me multiple times. I done told them it's the wrong number, but they keep on asking about my hubby and saying he owes them money, which ain't true. He done talked to them and they said they'll stop calling, but they keep on calling anyway. Ain't nobody got time for that.
Is Big State Industrial Supply Legit?
Big State Industrial Supply earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Big State Industrial Supply. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Big State Industrial Supply has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of Big State Industrial Supply's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Bigstatetools.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Big State Industrial Supply have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- While Big State Industrial Supply has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Bigstatetools.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The bigstatetools.com may offer a niche product or service that is only of interest to a smaller audience.
- We detected that bigstatetools.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
Big State Industrial kept calling us even though we told them to stop
Big State Industrial kept calling us even though we told them to stop. They said we had to write a letter to make them stop. We wrote a letter, but they still called us last week to "check the info" in the letter. Today they called again and said they were our "tool guy" and wanted to talk to the boss. The caller ID said Global Tool LLC, but JJ said he was from Big State Industrial and called from . When I said we told them not to call, JJ said I was lying and got mad. Finally, someone else came on the phone and said they just got our letter, but that wasn't true.
This company said they sent me a product that was ordered by a Goliath Enterprises owner
This company said they sent me a product that was ordered by a Goliath Enterprises owner. I think they got the wrong person because there are many Goliath enterprises in CT and we are not connected. They say we owe them money, but I never ordered anything from them and never got any product from them. I never even heard of this company until they started bothering me. Now they say they will report it on my credit. Is this a scam or a joke? How can they send something without permission and then demand money and late fees? When I asked who authorized it, they said the owner, but they don't know which one. I never order anything, my son does, and we never use this product. We only do business with the same companies for years, not new ones. No orders come through without a signature from me or my son. If they say this is a valid claim, I want to see a signature or order form. They also sent invoices to my home address, not my business address. I am so confused, please help. This is beyond harassment.
received a invoice for a product I never ordered or received
Ask their office several times to take me off their call list. Ive blocked several of the phone numbers they use and days later receive a invoice for products I never ordered or received. I have threats that I saved on my voice mail saying I need to resolve the payment or it will harm my credit lol! Good luck. Just google this company and you will find several reveiws of companies and individuals having this same problem with them
Harrassment
This company hires sales people who harrass customers. The salesman called repeatedly, even using some type of trick to change the phone number of the caller ID so that the number showed my own home phone number. I will NEVER do business with this company again. When I called to complain about the tactics sales people use, the owner got into a shouting match with me. AVOID!
My name is Roger Schmidt, and I am a customer service representative here at Big State Industrial Supply. I am sorry to hear of the issue you are having with your salesman. My records indicate we spoke on February 7th. At that time I explained that we do not employ any salesmen, nor do we make any sales calls. We are a local distribution warehouse here in Riverside, Ca. Your order was submitted to us by Lane Industrial Supply, LLC. I did submit a salesman complaint form to them and on your behalf requested all sales calls cease and desist. I find the description of events you are experiencing with this sales company disturbing and frustrating, however, we are two separate entities. I am very sure none of our owners got into any shouting match with you, again, this may have been a Lane Industrial Supply representative you are referring to? In any event, I will contact you to get an update on the situation and see if there is anything more I can do to help you get this outside issue resolved.
Abuse
Abusive sales phone calls - then to get rid of we agreed to purchase a couple of items that never came. The collection departement started calling to collect to find our products were delivered somewhere else. They don't care - and want the money. After they were no longer needed we found them at a neighboring location. We no longer need them - they...
Read full review of Big State Industrial Supply and 11 commentsOverview of Big State Industrial Supply complaint handling
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Big State Industrial Supply Contacts
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Big State Industrial Supply phone numbers+1 (800) 627-3511+1 (800) 627-3511Click up if you have successfully reached Big State Industrial Supply by calling +1 (800) 627-3511 phone number 0 0 users reported that they have successfully reached Big State Industrial Supply by calling +1 (800) 627-3511 phone number Click down if you have unsuccessfully reached Big State Industrial Supply by calling +1 (800) 627-3511 phone number 0 0 users reported that they have UNsuccessfully reached Big State Industrial Supply by calling +1 (800) 627-3511 phone number
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Big State Industrial Supply emailscustomerservice@bigstatetools.com79%Confidence score: 79%Support
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Big State Industrial Supply addressPO Box 5410, Riverside, California, 92517-5410, United States
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Big State Industrial Supply social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 19, 2025
Recent comments about Big State Industrial Supply company
Harrassment




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