Aqua Science
Reviews and Complaints

I recently had the opportunity to use Aqua Science's website, and while there were some aspects that I really appreciated, there were also some frustrating elements to my experience. One of the main issues that I encountered was when I attempted to add two different addresses for shipping and billing. Unfortunately, I found that this was just not possible, despite my efforts to navigate the website and follow instructions.

While this was definitely frustrating, there were some aspects of Aqua Science's website that I really appreciated. For starters, I found the product descriptions to be very thorough and helpful. I was able to get a good sense of what each product offered, which made it easier to make an informed decision about what to purchase.

Additionally, I really appreciated the company's commitment to sustainability and the environment. This was evident not only in the products themselves, but also in the way that they were packaged and shipped. As someone who is always looking for ways to reduce my environmental impact, this was a big plus in my book.

Overall, I think that Aqua Science has a lot going for it - from its strong product offerings to its commitment to sustainability. However, I do hope that the website can be improved in the future to make it easier for customers to manage multiple shipping and billing addresses. Despite this frustration, I would still recommend Aqua Science to others who are looking for high-quality products and a company that is doing its part to be environmentally responsible.

Aqua Science's website (aquascience.net) is a valuable resource for anyone interested in water treatment and filtration. The selection of products available on their site is truly impressive, offering a wide range of solutions for all types of water treatment needs. From well pumps and pressure tanks to water softeners, whole-house filtration systems, and ultraviolet sterilizers, Aqua Science has everything you need to ensure your home or business has access to healthy, clean, and safe water.

The standout feature of Aqua Science's website is undoubtedly their competitive pricing. They offer very affordable rates for some of the best brands for water treatment products on the market, giving customers a tremendous value for their money.

The only downside is that the descriptions of the products on the website could be more complete. While they do offer some basic information about each product, it would be great if they delved deeper into the features, benefits, and how each system works. This could help customers make a more informed purchasing decision, and also help them better understand the effectiveness of each product.

Overall, Aqua Science is an excellent choice for anyone looking for a comprehensive and affordable water treatment solution. With their great selection of products, competitive pricing, and commitment to customer service, they are definitely worth a look.

Recently, I had an experience with Aqua Science's website (aquascience.net), and unfortunately, it was not a positive one. While browsing their vast selection of products, I came across several items that I needed for my home's water filtration system. I went ahead and placed an order for a total of 159 items, which I thought would qualify for free shipping. However, upon receiving my order confirmation, I noticed that I was still being charged for shipping, even though I had also added two small items to my cart.

I reached out to Aqua Science's customer support team in hopes of resolving the issue. After speaking with a representative, they informed me that because the two additional items did not meet the minimum shipping requirements, I was being charged for shipping on the entire order. While I understand that this is their policy, I couldn't help but feel frustrated and disappointed with the outcome.

Despite this setback, I will say that the rest of my experience with Aqua Science was positive. Their website is easy to navigate and has a vast selection of products to choose from. Additionally, the customer service representative I spoke with was friendly and helpful in addressing my concerns.

Overall, while my experience with Aqua Science was not entirely smooth, I appreciate the quality of their products and the level of customer service they provide. I would recommend this company to others in need of water filtration solutions, but I would advise them to be aware of the shipping policy and to reach out to customer support with any questions or concerns.

about the status of my order. I was left feeling frustrated and unsure if I would ever receive the product. After doing some more research, I found that many other customers also had trouble getting ahold of customer service and had experienced delayed or lost shipments. It was disappointing to see that the company seemed to prioritize making sales over providing efficient customer service. As a consumer, it's crucial to feel confident in the support and reliability of the company you're purchasing from. Unfortunately, my experience with Aqua Science left much to be desired in that regard. Hopefully, they can improve their communication and shipping processes in the future to avoid similar frustrations for their customers.

My experience with Aqua Science was quite disappointing, I must admit. While browsing through their website, I stumbled upon some interesting products that I wanted to purchase. So, I proceeded to add them to my cart and was poised to checkout. However, to my surprise, the site required me to create an account at the end of my transaction. That definitely threw me off guard, because I hadn't expected it.

Having to re-enter all my information after updating my cart was a major drawback. For one, it was quite time-consuming and inconvenient. I have shopped on multiple websites before, and I have never encountered an online store that required me to create an account at the end of a transaction. It was a bit frustrating, to say the least.

Furthermore, it felt like an unnecessary step that could have been dealt with at the start of the purchasing experience. I don't see why it had to be done this way. But in hindsight, I could have read the instructions more carefully and taken note of the account creation requirement before proceeding to checkout.

Nonetheless, once I created my account and completed my purchase, Aqua Science delivered my products promptly. The items arrived in excellent condition, and they were exactly what I had ordered. I was pleased with the quality of the products, and I have no complaints about the delivery process.

Overall, my experience with Aqua Science was mixed. While the site has some great products, the account creation at the end of the transaction process was quite inconvenient. I would recommend that the website reconsiders this approach and finds a more efficient way to handle customer account creation.

When it comes to ordering products online, we expect nothing but the best service, quality and shipping times from retailers. Unfortunately, in the case of ordering from Aqua Science, I found this to be the opposite. Initially, I paid $15 for fedex ground shipping, only to find out that my package was actually shipped with USPS.

To make matters worse, the tracking of my package has been suboptimal, with the last update being received on Friday - indicating that my package was located in Kansas City, and now it only says "in route to next destination". As a customer, this lack of transparency in the delivery process is very frustrating, and I am left without any clear idea of when I am going to receive my package.

In conclusion, while Aqua Science may have a great selection of products available, their shipping and delivery services have left me with a lot to be desired. I hope that they will work towards improving their policies and practices in the future, to better satisfy their clientele.

I recently had the opportunity to order from Aqua Science and unfortunately, I ran into some issues with my payment card. I've been a long-time customer of this company and never had any problems before, but this time around my order was delayed due to some difficulties with my card. It was quite frustrating to say the least.

What made it even more frustrating was the fact that I had ordered some related materials from An using the exact same card, and they arrived weeks earlier without any issues. I couldn't help but wonder why Aqua Science was having so much trouble processing my payment.

Despite the hiccups, I have to say that the controller I ordered from Aqua Science looks great. I haven't had the chance to install it just yet, but I'm excited to see how it performs once it's up and running.

Overall, my experience with Aqua Science this time around was a bit of a mixed bag. While I appreciate their selection of products and the quality of the items I ordered, the issues with my card and the slow resolution left a bit of a sour taste in my mouth. Hopefully, they can improve their payment processing system in the future so that customers like me don't run into similar problems again.

As a customer who recently ordered from Aqua Science's website, I must say that I am disappointed with their follow-up service. I placed the order for a stocked item in December and only got my tank in February. The span of two months is quite long, and it left me wondering what went wrong. The addition of a terrible follow-up service only added to my frustrations.

To make matters worse, I had to provide my card details twice due to a laps in the rep's record-keeping. It shouldn't have happened in the first place, and it caused me additional stress that I could have done without. I only discovered this issue when I called the customer service team myself to learn what was going on with my order. It is a clear indication that the company's communication and record-keeping systems may not be as efficient as they should be.

I can only speculate as to why the service fell far below my expectations. It could be that Aqua Science is experiencing robust business, making it tough for them to keep up with the high demand. Or, perhaps, it could be COVID-19's effect on various organizations, hindering them from effective service delivery.

All in all, my experience with Aqua Science's website indicates that there is a need for improvement in their order processing, communication, and record-keeping. As a customer, I value good customer service, and I hope they do the needful to improve their services for others.