WW Grainger’s earns a 1.8-star rating from 1 reviews and 4 complaints, showing that the majority of industrial and commercial customers are dissatisfied with their supplies and services.
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I love Grainger
I love Grainger. As a buyer, they make my life so much easier. Their website is amazing and easy. Pricing is very competitive. We get items the next day and if needed sooner, the warehouse is only about 15 minutes away.
WW Grainger Complaints 4
Disappointing Experience at WW Grainger's Boot Truck: Limited Selection and Poor Customer Service
I recently had an experience with WW Grainger, and I must say, it was not a pleasant one. I had the opportunity to visit their boot truck at my workplace, but unfortunately, it was a letdown. The selection of boots was not up to par, and I was disappointed with the customer service I received.
I was hoping to find a good pair of boots for work, but the options available were limited, and I couldn't find anything that suited my needs. The staff on the truck didn't seem very knowledgeable about the products they were selling, and they weren't very helpful when I asked for recommendations.
Overall, I was left feeling frustrated and disappointed with my experience at WW Grainger. I don't think I'll be using their services again in the future. It's a shame because I had heard good things about them, but my experience was far from satisfactory.
I hope that WW Grainger takes this feedback into consideration and works on improving their selection and customer service. It's important to provide customers with a positive experience, and unfortunately, that was not the case for me.
Unsatisfactory Customer Service Experience with WW Grainger's Marcus Hayden
So, I had an experience with WW Grainger that was not so great. I needed to cancel an order and spoke with a guy named Marcus Hayden. Let me tell you, it was not a smooth conversation. Every time I asked him a question, he would take a long pause, sometimes up to 45 seconds! I thought he was hanging up on me, but it turns out he just couldn't answer basic questions. He put me on hold twice, for over 30 minutes each time. It was frustrating, to say the least. I would not recommend doing business with Grainger based on this experience.
Disappointing Online Purchase Experience with WW Grainger: Missing Items and Poor Communication
I recently made an online purchase from WW Grainger for some drill bits that I needed for a project. I was having a hard time finding these specific bits locally, so I decided to give Grainger a try. When my order arrived, I was disappointed to find that two of the more expensive endmills that I had ordered were missing. I was not notified of this change and was left feeling frustrated and inconvenienced.
Now, I have to make a special trip to get these missing items, which completely defeats the purpose of ordering online in the first place. I feel like I wasted my money and time on this purchase. I would not recommend ordering from Grainger online, as it seems like they do not have their inventory under control and do not communicate changes to their customers.
Overall, I think it's better to go somewhere else, even if it means driving a bit further. It's not worth the hassle and frustration of dealing with missing items and poor communication. I hope that Grainger can improve their online ordering process in the future to avoid these types of issues.
Is WW Grainger Legit?
WW Grainger earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
WW Grainger has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Grainger.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Grainger.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Grainger.com you are considering visiting, which is associated with WW Grainger, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
WW Grainger website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Grainger.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- WW Grainger protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to WW Grainger. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Beware dealing with them
My company recently ordered food dispenser from the website www.grainger.com. I didn’t like that they delivered it with delay and didn’t warn me about it. Also this machine stooped to work after a week, and the seller refused to take it back and repair. But I had the warranty, but he told me that this warranty wouldn’t work for repair. Please leave comment...
Read full review of WW GraingerOverview of WW Grainger complaint handling





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