MultiChoice Africa / DSTVdstv

I would like to Express my disgust with multichoice
My billing date is the 5th of every month..I upgraded to the premium package 2 weeks before my billing date..I paid my subscription on the 5th and called multichoice to down grade my package back to the compact package..they informed me there was a problem with their system and told me to do the downgrade on the WhatsApp number which I did..called them the 06 th and they told me they are unable to do the downgrade..what a bunch of incompetent's not my problem that their system is down everytime you call..they want me to wait for my next billing date to downgrade
This is unacceptable and how many customers are they catching out this way

Oct 06, 2019

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