MultiChoice Africa / DSTV review: Formal complaint – streaming service cancellation and unauthorised debit

Good day,

I cancelled my streaming service, yet my account was subsequently debited.

When I logged into MyDStv to investigate, I noticed that the service had been reactivated, despite my having previously cancelled it.

I have submitted a second cancellation request. Furthermore, I did not receive any email or SMS confirming that my original cancellation as well as the new cancellation if it had been processed. I have had to take a screenshot of the MyDStv page as evidence of the new cancellation status.

I would appreciate it if you could investigate how the service was reactivated and why my account was debited after I had cancelled it.

Please also:

Confirm the date and status of my original cancellation request.

Explain why the service was reactivated without my authorisation.

Refund the amount debited after the cancellation.

Ensure that the service is cancelled and that no further debits are processed.

I look forward to your urgent response and resolution of this matter.

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