The complaint has been investigated and
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MultiChoice Africa / DSTVdstv walker 7

S Nov 17, 2018
This review was posted by
a verified customer
Verified customer

Dear Complains board, I was a proud user of the the dstv walker 7, dstv have two type of device the dstv walker 4inc and the dstv walker 7, the package is know as dstv Mobile package which cost R49.00 month, which give you the channel to watch on the dstv walker only, firstly dstv claim to close the signal down, which means dstv walker Customer will not be able to watch the package dstv Mobile/ channels, dstv has the dstv know app, secondly dstv does not want to let current user of the dstv walker to watch the same channels on the dstv know, if they closed the signal on dstv walker for some reason into understandable but they should provide the channels on the dstv know app With same cost model or cheaper, I was also told that I will get my refund which I paid in advance of R200, 00 and I was told that I get R1000.00 TakeaLot Voucher, I was told I will receive the take a lot voucher by email, which I have not received as yet, I was told to give them my banking details which I have given many times by email and also by post and also by twitter, they still do not answer my questions and I still am waiting, it not just me that complaining but many other dstv walker customer are complaining, I think firstly dstv mulithcoice should get a 1 million rand fine as they provide a service on the dstv walker, they claim they can not offer the channels on the dstv Know app as a alternative?, it is wrong to shut down the signal of dstv walker customers and not provide same channels on the dstv know at same price or cheaper, we seek the help of the complain board as it's not been fair on me and many other dstv walker consumers or customer,
Secondly they say me R1000 voucher they can't provider know but R500 take a lot voucher, which I did not receive any take a lot voucher at all on my email, also I am still waiting for the refund of my R200.00 to be refunded into my bank accounts which I have given many times more then 13 times to be honest,
From shavesh Ramnath
Cell no : [protected]
Address : 28 corngrove road, grove end, Phoenix, 4068, Durban, Kzn,


The company had not resolved my complain as I have contacted them 142 time over phone, email but no help at all they are not helping

  • Updated by Shaveshen · Nov 20, 2018

    Please kindly remove this post as it was a error will type new one

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