CB Satellite and Cable TV MultiChoice Africa / DSTV

MultiChoice Africa / DSTV Reviews and Complaints

MultiChoice Africa / DSTV review: DSTV Internet not working

mbasa majiba of US

Apr 21, 2026 9:34 am UTC

Verified customer

Featured review

Dear MultiChoice Customer Care Management,
I am writing to formally lodge a complaint regarding my internet service, which has been completely non-functional since Friday, 17 April 2026, up to and including today. Despite repeated efforts to seek assistance through your various support channels, the issue remains unresolved.
Since the service failure, I have:

Contacted the call centre multiple times
Engaged with an online agent via the MultiChoice website
Visited the MultiChoice Service Centre in Brackenfell, where I was issued with a replacement SIM card

Unfortunately, none of these interventions have resolved the problem. I have repeatedly been given the same basic troubleshooting instructions, which I have already followed, with no improvement. Even after receiving a new SIM card, the internet service is still not working.
What is particularly concerning is that I am still expected to pay the full subscription fee at the end of the month for a service that has not been available to me for an extended period. This is both unfair and unacceptable, as I am being charged for a service I have not received. From a customer perspective, this feels like daylight robbery.
This ongoing issue, coupled with the lack of effective assistance, reflects poor customer service and has resulted in a very negative customer experience. I rely on this service, and the prolonged downtime has caused significant inconvenience.
I am therefore formally requesting:

Immediate resolution of the internet connectivity issue, and
Reimbursement or a credit adjustment for the full period during which the service has not been functional.

I trust that this matter will now receive the urgent attention it deserves. I would appreciate written feedback detailing how this issue will be resolved and how the reimbursement will be handled.
Thank you for your attention. I look forward to your prompt response.
Yours sincerely,
Sibabalo Sondlo
[protected]

Claimed loss: 5 days of no service as I could not work

Confidential Information Hidden: This section contains confidential information visible to verified MultiChoice Africa / DSTV representatives only. If you are affiliated with MultiChoice Africa / DSTV, please claim your business to access these details.

0 comments

Add a comment

MultiChoice Africa / DSTV - account payments 69

Resolved

MultiChoice Africa / DSTV - multichoice not explaining true conditions of dstv explora price lock contract deal 22

MultiChoice Africa / DSTV - sexual activity on cartoon network 4

MultiChoice Africa / DSTV - reconnection fees 8

MultiChoice Africa / DSTV - dstv accounts 1

Resolved

MultiChoice Africa / DSTV - I changed our account and banking details. I was not informed that we had to cancel the former acccount I TOOK THAT FOR GRANTED

MultiChoice Africa / DSTV - re-runs

MultiChoice Africa / DSTV - refund 2

MultiChoice Africa / DSTV - call center 4

MultiChoice Africa / DSTV - Double payment of monthly subscription

View all MultiChoice Africa / DSTV reviews and complaints

MultiChoice Africa / DSTV Contacts

MultiChoice Africa / DSTV phone numbers

+27 11 289 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 291 291 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 305 305 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number

Johannesburg

+27 12 422 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 90 90 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 102 102 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number

Pretoria

+27 31 710 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 50 50 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 51 51 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number

Durban

+27 21 508 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 69 69 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 94 94 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number

Cape Town

+27 41 395 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 19 19 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 42 42 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number

Port Elizabeth

+27 51 503 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 18 18 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 30 30 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number

Bloemfontein

+27 11 289 3000

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 19 19 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 38 38 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number

Switchboard

More phone numbers

MultiChoice Africa / DSTV emails

help@dstv.com

100%
Confidence score: 100%

Support

MultiChoice Africa / DSTV address

144 Bram Fischer Drive, Randburg, South Africa

MultiChoice Africa / DSTV social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Apr 21, 2026
View all MultiChoice Africa / DSTV contacts