MultiChoice Africa / DSTV review: charge to my account

A DSTV Explora was installed at my home +- 10 days ago. The contract was done telephonically on 2 October when the agent confirmed the monthly installment of R139 over 24 months. The FIRST charge would be debited to my account on 15 NOVEMBER WHICH I AGREED TO. However, on 15 OCTOBER my account was debited with R139, and I submitted a complaint to MultiChoice requesting an explanation approximately 4 days ago. They have not responded and I am extremely upset about their dishonesty and lack of professionalism.