MultiChoice Africa / DSTV review: Balance

I've been loyal to multichoice for about 10 years now on a premium package. With the price increase of everything I prefer a price lock when one is offered to me.

My "normal" monthly premium is around R1200 which includes namola and insurances. Multichoice will send an sms indicating how much I need to pay.

Due to unemployment and not having a fixed salary I make cash/eft payments and these would be made early in the month before the 6th of every month.

Last night realizing that I have not paid my DSTV I whatsapp to get my balance as I did not receive an sms. To my surprise, I owe multichoice R300 more than normal- I'm on pricelock ending October 2023, toady is the 5th of October.

Now what is working on my nerves is the unprofessionalism received from the call center agents. I called in twice and both times the phone was put down in my ear. The third time my call was taken by a lady named Bongiwe. She tried to explain and she also put the phone down on me.

Is it wrong for me to want to know why I'm paying so much while on pricelock? Can I cancel everything all together before end of October? Can we get call centre agents who can read from a computer screen and telephonically communicate what they are seeing? If I'm not happy can we escalate the matter so that someone who has answers can explain.

I'm sitting with a 1.5k balance which I WILL NOT pay as I don't know what the extra money is for..

As for the 4 ladies that hung up on me this morning, they are incompetent