MultiChoice Africa / DSTV
reviews and complaints

Ive had a price lock experience for 2 years for R899pm with an extra-view setup and came to an end upon expiration. The consultant called asking if I would like a new price lock experience or continue with the old package with the monthly rates.

I opted for the new price lock experience costing R959pm for the next two years, They have delivered the new decoder in the month of December 27th to be specific. Debit order dates are the 1st of each month. Come January a pro-rata debit order has been charged for the new decoder and the old one simultaneously of which is correct.

The decoder was installed in the month of January with the new price lock of R959 and the old one came to an end, but surprisingly the 1st of February a debit order of R1646, 46 has been debited as opposed to R959. I called in to query this and they have told me that I have an outstanding balance on my previous price lock account and was due so charged me on that.

I explained hows that possible if I have been up to date with all payments and that when the new decoder installed with extra view and each month debit orders have been made and when the new decoder was installed I called in post the installer calling to notify of the installation and to activate the new decoder with the extra view and to cease the old price lock.

To date I have called and spoken to a number of consultants to query as to the overcharge on my account and to credit my account and going forward one account is active.

The old account has been closed and just one account is on file but the credit that I have due to the overcharge has not been addressed, journals have been raised and finance rejected due to insufficient evidence WHAT SHOULD THE EVIDENCE OR SUPPORT BE?

So DSTV I humbly ask to sort out your systems an refund my money and to all of those customers that had the same issue

Faheem Mayet
Customer account number : 4660310
[protected]

Hi,

I have requested for deactivation of DSTV (india channel) service on 3rd of Jan 2018 which was before the billing date 5th every month.But found that the amount got deducted consecutively for Jan & Feb as well.

When i called the Customer Care then they said that it could be some technical issue but they didn't say anything how the money will be refunded.

I finally stopped the service once again and hoping it will not be deducted from March.

Can you please check the account and refund the 2 months charges(380 each for Jan & Feb)

My Details are:

Name : Ratnesh Kumar Jha

Customer Number:-[protected]

Contact Number: [protected]

Hope to see the action on the complain.

Thanks,
Ratnesh Jha

I applied for a dstv compact contract on the 6th of feb, to this day I have not received anything from them... I was told to send document which I did and everyday I call I get told my decoder will come tomorrow, I dont know how long it takes for this process to be completed, every agent tells me that everything is fine when they check on the system but as I said to this day I have not received anything... Can anyone please help as I am seriously going to cancel if I dont get the decoder by the end of today... I have been very patient...

Kind regards
Tshepiso thulo
[protected]
Customer number [protected]
Order number 630598

My telephone number is [protected]
Email [protected]@gmail.com
Id [protected]
Passport bn 782505

Dear sir/madam. Im writing to complain about your tv station failing to refund me back my money due to an overpayment I made of r7000 instead of r700. They told me that they cant repay me because iv e made the same mistake twice within a six months period. So imight just be a fraud star but from where im standing you guys are the fraud stars if you cant refund me
My own money. Im sure this money can be traced where it came from.
All I ask from you is my money bak

we the public pay good money ..almost R1000 per month these days to watch what?
cheap in house home made channels that dstv design.
we want international top quality channels like si-fi and many others
pop up channels and local rubbish is that all you can give us?
please wake up dstv ..the public are becoming more and more upset with the amount of krap you keep on giving us..
is not the amount of channels that made you good its the quality of channels
drop all the [censor] 30 plus useless channels and invest in top international programs..

Am surprised to note that you have not broadcasted the quatar golf 4 th round live despite the 3 rounds were broadcasted live
This is very disappointing given the huge subscription fee we are paying every month
This is not the first time it is happening
It seems you take the viewers for granted !
I hope you can give a plausible explanation
My email address [protected]@intnet.mu

Dear DSTV,

I find it completely unacceptable of how much we pay each month for our dstv subscription, yet there is only 10 movies on Catch up to view. Instead of trying to promote more packages to your consumers, why don't you focus on providing a top service in which we are getting our full money's worth! Now we are instead forced to pay for the wide selection you put on Boxoffice.

Good Morning

this month of February 2018, i paid my DSTV on the 06th of February 2018 but it was disconnected four times. Everytime when i make a call they tell me that i have sufficient money to view and it shows that i have paid on the 06th but i don't understand why am i being disconnected. this frustate me and my children because there are programs that we misss due to this matter.

I joined the panel (i think it's 04 years ago) stands to be corrected. This week i received call from the panelist department to be told that i will no longer form part of the panel because they haven't recieved any information from my household. My complain about this matter is that i haven't received any call from you guys for any questions and the last call i received i believe i provided you guys with sufficient information. i think i deserve proper explanation regarding the matter and the person who called was just informing me about the decision taken and i don't even understand your reason for taking that decision.

Regards
Mmabangwe

Complaint - DSTV recorder regularly rescans at set times
Complaint 1 - 21st February
Account [protected]
For several weeks my decoder automatically rescans at set times and it's getting worse. Today it was 18h00, 19h00, 20h10, 21h20, 22h00 and now 22h50. This is very suspicious!
I am 100% sure the decoder equipment is sound. I bought it new from DSTV. It is a very simple piece of kit. I believe it is the software and data that DSTV provides that causes the rescans. In fact, I believe it is done on purpose to force me to upgrade to an explora. I believe this because I used to be a computer programmer and understand these things. DSTV put something in the code to rescan when it receives a certain command. I know this is dishonest, however as I said I'm a computer programmer, so in legal terms would this be regarded as fraud, or is it extortion. Very hard to prove I know, however I believe someone out there knows what's going on and will spill the beans soon. So, DSTV stop these rescans. You provide the software so take out the rescans, put in better error recovery. I pay R809 every month for what is becoming a joke. Do I really have to spend more money to get a decent service?
David Tyrrell
[protected]
David.f.[protected]@gmail.com

On 14 February 2018, I made payments against two DSTV smart card through the self-serve portal. I used the option of paying by credit card through the Pesapal platform.

It appears that the Multichoice and the Pesapal systems do not speak to each other. Even though I provided Multichoice with evidence of payment and Pesapal confirmed this to them, to date these payments are yet to be reflected on the accounts.

In the meantime, service was disconnected for alleged non-payment. Even though I called twice on Friday, 16 February and again on Monday 19 February to protest the suspension of service and non-recording of my payments, service is yet to resume. Promises to have me reconnected pending Multichoice reconciling its account with Pesapal have turned out to be just hot air. Those running the Kenyan operation seem to be unable in dealing with this simple and clear-cut matter.

Multichoice should reconnect me immediately, not charge for the days I when I have been disconnected and compensate me for the aggravation and embarrassment caused by their suspending the service erroneously and I had paid for the subscription well before the due dates

The smart cards involved are [protected] (payment confirmation code 518599773686277603072) and [protected] (payment confirmation code 5185997164666084503073).

there was a special to upgrade to premium for 599.00, no one tells you its ends in march, the other consultant I spoke to said I can cancel in April if I don't want it anymore.
My problem is I got an sms on the 12.02.18 to upgrade to premium for 599.00 but nobody tells you that you will still pay the premium fee, plus the consultants don't seem to be knowledgeable about their products or clients accounts from the interactions you have with them.
I don't mind paying 789 but if I was told its 599.00 then let it be 599.00 not 962.00. I changed my subscription because on premium I was paying for channels I didn't watch so what's the use.

why am I paying 789 if I was promised 599? Why lie to get money or sales? please don't ever send me sms or call me about your nonsensical services. Such poor service am so enraged

To start with, dstv if you are training your employees to be rude and sarcastic well then you are doing a great job. I went this morning to henberg vaalpark with my faulty decoder, only to arrive there and be assisted by a very rude and sarcastic lady. She took my decoder and plugged it in only to reveal that once again my power supply is faulty for the third time in 10 months. Each time I have to take off from work and travel to henberg to find out my power supply is faulty and each time I have to buy a new power supply as they refuse to test nor exchange the faulty decoder even though I am paying for insurance on two decoders. Each time it is costing me r550, 00: r180.00 for a new power supply + travel cost + one hour off from work each time, I could have actually bought a dstv explorer with all the money I have already lost however dstv dont give a damn about their customers. They will rather protect a rude and sarcastic person than to assist their customers. Is it fair towards me as a customer to loose r550.00 each and every five months. Why don't they test the decoder and fix it, why do we pay insurance each and every month for no service. Is there any person decent enough to help and assist me, or will this complaint also just be in vain.

My brother watch the rugby at my home today saturfday 17 february 2018, he's got the full package with dstv. I have a safricom internet connection. What a disaster when we try to watch the rugby, watch for 5 seconds and wait for 60 plus seconds. It is not the internet connection because when I watch anything on youtube or a movie then there is no waiting for the playing. Dstv advertise you can watch on any thing anywhere but it is not the case. I'm glad that I am not part of the dstv family. Jan duvenhage from fochville. Sel - [protected]

Upgraded from normal premium package to the pricelock. Was confirmed over the phone by the call centre that once the explora was connected my current account credit would be transferred to the pricelock account. Upon installation of the explora I immediately called to confirm same and requested the credit transfer and was told it was escalated so that they will contact me and sort it out. Been 2 weeks, follow up calls (from my side), two disconnection (with reconnection fees) later and matter still not sorted. The pricelock has still not been activated despite numerous calls to do so. Seems that I am now charged normal fees despite having upgraded to the pricelock! Despite this, my account was debited with r 470 for the extra view which I was told there would be no extra charges as it formed part of the pricelock... Apparently not! Had to pay a futher additional r 420 despite having paid in advance on my previous package which is supposed to be cancelled. I'm being charged a reconnection fee every time for multichoice's incompetence! Absolutely horrible service! And then you have the nerve to stipulate as part of your pricelock conditions that the contract may not be cancelled within the 2 year period! Something that was supposed to be more cost effective and an easy transition (according to you) is turning out to be an absolute nightmare! Ridiculous!

I had called the dstv call centre to add my new explorer to my account. It was a gift from a friend in Zambia. They then told me that it is not appearing on their system and that I would have to call Dstv Africa to sort out. I did that and they told me that they were unable to assist and that dstv south africa would have to load my decoder on their system. I then called dstv sa "again" and they once again told me to call dstv africa. I went through this scenario about 3 times before i sent them a mail. They have still not responded to me and my problem has still has not been sorted.

I had a payment arrangement and paid as per arrangement and soon after got a call from a DSTV call centre agent calling regarding reinstating my normal debit which I agreed to. Which was never done but the agreement debit order, was never cancelled and went off my account again end of Jan 2018. I called in to notify DSTV about this and was told that they will forward to the correct department t call me that was over a week ago and I still have not received any call?

Am complaining because for the last 4 months I have been making my dstv payement on time. For instance in janauary I made my payments in one day prior to disconnection date. This month I made the payment on time but to my shock some channels had been disconnected mostly cartoon channels some which they had also done last week and when I made a call the got them back. To my surprise when I made the same call today, they brought the cartoons channels back but disconnected some other channels i. e 203, 208, 207 and 235 and few others which were still running before I made the call. But now they are no more, reasons they said they were getting me back to Access from Compact plus and claimed my offer was over. Was this fair? Was is done in a professionnal way? Why disconnect some and reconnect others? Why charge more on Customer care calls? Why give us fake data bundles? I need an answer pls...

Hi,

I have only recently noticed, along with my monthly payments to Dstv, which I normally pay at a DSTV outlet, I am getting funds deducted from my bank account by Multichoice. This means you have my details saved somewhere and you are using it. I can prove Multichoice has charged me twice for a facility. Do you really want m to sue for damages. The list can go on for the inconvenience you have made me suffer. Not once or twice did you steal money. It's been going on for a while now. This is outright fraud. I want my money back.

Call me today or I will contact the Ombudsman for fraud activities at Multichoice and submit all that I experienced on Social media.

Regards
Shocked at cannot believe.

Hi, its now the third time in less than a month my PVR has been disconnected and its really frustrating now. Mid January I called to be downgraded from premium to compact. On 26th January I was debited with R485. But each week my PVR gets disconnected then I must call to get it reconnected. I'm tired of this. I have PVR because I work shifts. This morning after work I couldn't finish a movie I watched from compact yesterday afternoon. I couldn't catch up on series or nothing and was really angry about that. Why am I paying for a service that I keep being disconnected from? Why am i paying for a mistske your personnel made?

to whom it may concern.

my DTSV is disconnected for the second time now this month. I called in on the 30th January (first time I was disconnected) to enquire why my services were disconnected and the lady that assisted me informed me that she does not know and proceeded to re-connect my services. I was only connected for 5 days and got disconnected again on the 4th February, I called in to enquire only to be told that I had upgraded my subscription to premium on the 8th January. I told the [censor] I spoke to (Lehlohonolo) yesterday that I never called in to upgrade my services on the 8th and he said he will go listen to a call that was made on the 8th where I requested to be upgraded. he came back to me later in the day to inform me that he found the call and I had called in to request the upgrade.
no I know I never called DSTV on the 8th January and I would like to have this matter thoroughly investigated compare all calls I have made to your call center with the one on the 8th and also give me an opportunity to listen to that call cause I know for sure it was not me who called to upgrade. I would like to have all these charges reversed and my services reconnected immediately as this is not a fair treatment. now this guy I spoke to yesterday says I called from an 078 number. I do not own an 078 number nor stay with anyone who can make uses one. please ensure that this matter is investigated and I need feedback urgently.
whenever I call multichoice I would use my cell phone ********** / ********** or my work number not an 078 number.

I am therefore not liable for any fees that caused my DSTV to be upgraded and should be refunded accordingly and my subscription be re-connected to compact.

Meek