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MultiChoice Africa / DSTV
MultiChoice Africa / DSTV Customer Service Phone, Email, Contacts

MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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5:51 am EDT
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MultiChoice Africa / DSTV decoder losing signal and catch up

I'm very cross with Multichoice, I stay in Alberton and most of the time the decoder shows an error no signal due to bad weather, I've asked my neighbour's if they are experiencing the same issue but no they are not.

Another problem that I have is on top of that no signal, I try watch catch up but only to find out the sopies or whatever I want to watch is not uploaded for eg yesterday I want watch Ujola 99 the last episode that was loaded was on the 30/06 how rediculious is that?

We pay to have catch up but multichoice is not delivering, and if one doesn't pay on time they are very quick to suspend the account.

Im so disgusted with multichoice and thinking of canceling the account and get a Fibre as I won't struggle anymore.
Can this matter be dealt with asap.

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9:36 pm EDT
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MultiChoice Africa / DSTV I was overcharged.

I am usually paying a sum of R119 on the 15th of every month. This time I happened to pay a little later, on the 18th of July. I was surprised when the amount due was quoted that it was R321 when I was paying my ds TV account at Pep store.

I am not pleased at all and would like to get a clarity and refund of the excess money.

My Account number: 299 750 94
ID number: [protected] 4

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8:08 am EDT

MultiChoice Africa / DSTV product and service

Can imagine watching your t.v. and without any provocation it just stops working. Error E48-32. This was at 08:47, naturally you do all you can to fix it. I spoke to three consultants or as you call them 'technicians'- what a joke... I was told by Amanda to take out my decoder from the plug, remove smart card and switch it back on. Well that didn't work. Second attempt was told to call [protected] where nobody answered. Went on the whatsapp self service, followed the prompts. #checkstatus says, "your error has been cleared", yet here I am sitting with no signal still. And now my decoder is randomly rebooting itself and gets stuck on step 4 because there's no signal to continue it's operation. As a final attempt I call yet again to be told that I need to have an installer come look at the decoder. Dstv has no contacts for any installer. Alternatively go to the nearest multi choice office that closes at 14:00. Mind you, at that time it's 14:50. So now I'm stuck with a decoder that doesn't work. I've done all I could to fix it and spent money contacting people I thought could help. But didn't bother to inform me in time that I should go to the offices. I'm beyond upset and frustrated.

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4:48 pm EDT
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MultiChoice Africa / DSTV refund query not resolved

Hi

My name is Cindy Hans I have an account with you, I made a payment to the account number I was sent on the 27th, I paid R267, however my connection was cut and I had to make another payment of 315 since then I have been trying to get in touch. I need my refund please, I have all notifications confirming both amounts. Can someone please contact me on [protected].

Can someone please resolve

Cindy Hans
ENQUIRY REFERENCE NUMBER : 1345968
Dear DStv customer,

Thank you for your e-mail.

Reference is made to our telephonic conversation dated 07 July 2019.

Kindly forward us the proof of payment for the amount of R267.00 made on the 27th via return e-mail in order to trace and allocate the payment to your account.

Thank you for taking the time to contact us.

Kind regards,
Niven Athmaram
Show quoted text
1345968:986130
Good morning

I'm just checking if u received my payment confirmation, I used the reference number sent it from my app.

Cindy Hans
Show quoted text
Are u serious I have been sending these documents and ur still telling me you haven't received it. What have you not received please be clear because these one line response are not clear.

Cindy Hans
Show quoted text

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Update by Dstv se###
Jul 19, 2019 4:53 pm EDT

The person who is responsible for my query has not given me any information, It now shows that my next payment is 315 on the 28th of this month this is bull I never signed up for this can someone please resolve this. I have sent payment confirmation 3 times to this person but still no resolution.

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11:10 am EDT

MultiChoice Africa / DSTV switching off my dstv compact before the 5 days grace period

I pay both my dstv accounts on the 15th of every month usually i get 5days grace period now what happened this month is they switched me off on the 18th on my compact account but my other account wch is access is still playing which i dont understand because i pay on the same date for both accounts. Im so dissapointed by your service... Im even thinking about terminating my services with you I called to get some clarification and an agent by the name of Brent did not resolve my query he just told me he cant do otherwise i must just pay the amount and to top it off u have already added the late payment R50 why?Its not the 20th why?

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10:12 am EDT

MultiChoice Africa / DSTV service

I spoke with Nokuthula Khumalo an agent from Durban Call Centre regarding E48-32 error. Call time 15h00 date 16 July 2019. My ID number [protected].

I have explained to the agent that my query has not resolved even though my decoder was swapped with a new decoder and I just can back from mutlichoice agency at Maponya Mall soweto.

She was not willing to assist and I ask her to call the supervisor she put me onhold more that 15 minutes without an updated, her respond was oooh my goosh!

Nokuthula she does not deserve to work for MULTICHOICE and does sympathize at all or willing to assist.

Regards

Sithembiso Ndlovu
[protected]

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3:27 am EDT
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MultiChoice Africa / DSTV call centre agents

Call details:
Date - 15th July 2019
Time - 09:12 am
Contact Number: [protected]
I contacted DSTV after I could not resolve my problem via WhatsApp. The call centre agent listen to my query, doesn't take my information to check the account puts me on hold and returns after a while only to tell me she is not able to assist me. when I ask her what account did she check on, she then only wants my information! This is absolutely frustrating and wasting my airtime.

Please quality assure your call centre agents calls and ensure that they are doing their jobs!
I am still not able to resolve my query which is to activate my services on the easy view plan!

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12:30 am EDT

MultiChoice Africa / DSTV incompetent multichoice staff and installers

I was called by one of the multichoice consultant to offer me a price lock explorer deal, I took it because i was told that I was not going to pay for installation. They delivered the decoders the following day.I phoned the call centre to ask them for number for installers to come and install them for me. I phone a few of those number and i must say im rather disappointed that such a big company has those kind of incompetent, useless idiots on their list. The first one could not speak English, the second one said he doesn't have a dish so he will send some one, when the 3rd ( Karabo)one came he installed and just left without making sure that that its working. I phoned the call Centre and the other incompetent idiot (Rebecca)told me that its active but she will just send a signal to clear code e107.Guess what, its still not working. Its been a week now without a TV but they keep reminding me how much i have to pay my premiums. We phoned again and another one told me a different story that one of the decoders is not connect, the other one gave us the number for complains, but guess what, the number does not exist. I phoned again and the other one told me that i need to check for the blue light. I don't think any one cares of customers, I would never recommend any one to take this deal, in fact, im currently planning to go on the social media to publish this so discourage people from taking this risk.

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6:17 pm EDT

MultiChoice Africa / DSTV poor customer service and unlawful account suspension

I have been having a number of unresolved issues with dstv/multichoice services.

Recently i reconnected my subscription after a year. I asked the lady agent to down grade my service, and she never did the downgrade and instead debited a full monthly premium.

I called again the fillowing month and nothing happened. I called to remind before they could deduct for the following month and the guy agent promised and emphasized rhar he recorded everythinh on the system, again the was no downgrade and instead they took the money i paid for a don grade service and placed their own pro rata of about 3 days and suspend my account.

I called to established the problem and untill today no proper advise has been given and i am still with no service regardless that i already paid..

I am stil looking for other pltforms where i can expose and complain about such embarrasing services

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3:31 am EDT

MultiChoice Africa / DSTV a bracket the installer didn't replace

I had a DStv installed with you guys about+/- 3 months ago and I asked the guy several times if he put a new bracket as well because there was an old dish on there that wasn't working and due to the fact that I was renting at the place I asked him if he put on a new bracket because I knew I was going to move and would need to remove my satellite so now when I removed the dish I found that the old bracket still on and he ddnt replace it with a new one, However that bracket can not be taken off because it's been on there for years and the screws are rusted, could you possibly assist in getting them to give me my bracket they didn't give me please?
Please contact me on
[protected]

Thank you.
Ms [censored]odien

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AJ Williamson
, ZA
Jul 18, 2019 9:01 am EDT

ID number [protected]
cell number0824963386
Name : AJ Williamson
: Agent spoke to Happyness Shabalala
16/07/2019 at 7:20 pm can you please listen my recoding as you claim that all call are recorded bad customer service

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3:56 pm EDT

MultiChoice Africa / DSTV service is poor, my account terminated yet its paid

Every month I have to call in to say my acc is terminated and yet I have paid since I bought an explora in March. April I made cash payment and my services were terminated told I haven't paid and payment doesn't reflect, may again same thing happed they said they couldn't get money from my bank and that the cash payment made in April is reflecting now making it weird. Now mu services are terminated again am told I haven't paid yet I made an eft payment in June 26 2019 of more than R1200 and i even have proof of payment and am told that payment is not reflecting...my explora is on price lock for 599 or 499 not sure but I always pay more than R800. What is going on why am I being robbed or is it your staff members which are lacking experience

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10:58 am EDT
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MultiChoice Africa / DSTV explora price lock

I called customer care. I wanted to add a compact plus contract for my parents in Randfontein. They offered me the price lock deal which included a explora decoder with free installation. I asked if I could use this free decoder for my parents and the lady confirmed it is possible with the compact plus contract. I called the installer, Pontus, and they did the installation. They informed me that the decoder is only for a premium account. Ever dince I have been calling for help with no success!
I cannot afford 2 premium accounts and I cannot afford the R3034.00 balance on my account, as a result of the incompetence of this employee at customer care! I have been misled and I am not going to pay for this!

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7:20 am EDT
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MultiChoice Africa / DSTV billing

ACCOUNT: [protected] - ID NUMBER: [protected]

This refers to your email below and the query on my Billing that has not been sorted out.
I spoke to Vesh at your call centre now who promised to escalate the proble. and confirmed that someone will call me back.

Summary of my query:

Was on an Explora Compact Pricelock Package for R 598.00 per month
Upgraded my package to an Explora Premium Pricelock Package in April 2019 for R949.00 per month
I did not have a new installation. ONLY the plan was upgraded.

Payments deucted:
April: R 598.00
May: R 1452.98 - why this amount?
June: R 1015.00 - why this amount ?
July: R 1015.00 - why this amount ?

KINDLY REFUND ALL EXTRA MONEY DEDUCTED>>>>>>

Fozia Sulaiman
Cell: [protected]

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9:24 am EDT
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MultiChoice Africa / DSTV accounts

Good day

i am really tired of calling dstv and they dont even bother to help, i paid my dstv on my old account and was told they will mov the money to the new dstv package and now now my dstv has been blocked and they telling me i owe they for previous months where by i did not even own a dstv before. they can see the payments on the system hence they even asking me to send the proof of payment. how stupid is this? i have called, sent an email and called the bank they said payments are reflecting and went through successfully. i need someone to help regardi g this issue. call on [protected]

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naledi seboni
, US
Jul 11, 2019 3:49 am EDT

I am so annoyed with DSTV right now. I sent a message to that WhatsApp number they have been advertising for a compact plus upgrade. They responded and gave me a UPay link to pay into the difference to upgrade and now my money cannot be allocated and I MUSY PAY AGAIN?!?!?!? They cannot trace a payment made to a LINK THEY GAVE ME. Its really a big concern as to why am I still on Multichoice with so much else being offered out there.

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7:04 am EDT
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MultiChoice Africa / DSTV failure to resolve fault

Customer Number: [protected]
On the 1st of July 2019, DStv suspended my services for reasons unknown to me - my account has been up to date. I went online to reconnect and was surprised to find that I owed them R1557 (my package is only R519). I paid the amount as is, with a hope of reconnecting my services immediately (School holiday season madness).
From the 1st until the 5th, I was calling them on the 031 710-2222 number and spending not less than 25 minutes per call on some days.
The explanations ranged from 'Software issues' to "Unknown technical fault'.
Each day, I was promised a call back within 24 hours and escalation email to Technical service dept. - which never happened.
I did not call them on the 6th, simply because some of the call center people made me look stupid.
I made a call on the 7th and spoke to a gent' by the name of Joseph Mokale. From the start of the conversation, he promised that this will be resolved immediately. Within 10 minutes, my services were restored.
I then requested to be transferred to someone senior - Supervisor or manager. I spoke to someone who called himself Itumeleng Sekgale, who promised me an apology letter with explanation by the 9th July 2019. From his tone, I could tell this will never happen - my suspicion was right.
This is not just poor service, it is a deliberate act of neglect. On the first 5 days I phoned the call center, at least one should have yielded a call back or a resolution of the issue.
NB: My account is still not resolved - I will start calling them from next week Monday, must take a break this week.

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6:37 am EDT
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MultiChoice Africa / DSTV unethical behaviour

Client number: [protected]. dstv offered me revised subscription of R699 for the premium package for 6 months on 13 March 2019.After activating the service they charge me for the full amount of R904 Instead. When phoning their call centres they let me hold on for up to 26 min and the operator just disappear. I phone several times afterwards and was given a reference numbers [protected]/112; [protected]/117; [protected]/c1. I again phone and none of the departments within multi choice could assist me. The seriously misled me as a client

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5:25 am EDT

MultiChoice Africa / DSTV dstv package

Good day

My Smart card: [protected]
My ID : [protected]

Made my payment yesterday noon and I have been asking for reconnection, 7 times I've called multi-choice customer care, they keep tossing me back and forth, from the call centre to self service and no-one is taking me serious, I need to be reconnected

WhatsApp self service is saying they can't find any services to reconnect I must call the call centre and the call centre says the system is not allowing them to reconnect.
Now my efforts to speak to a supervisor or s manager have been fruitless
Now I don't know what I should do

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3:36 am EDT

MultiChoice Africa / DSTV services blocked that has been paid for

I am so livid about my services been blocked this has been ongoing for more than two months, our services are paid to date cash on the 25th of Every month in fact Multi choice has a credit for me . The billing department is messing up adding reconection fees and billing fees when we have paid for a compact package as agreed to. Please reconnect my DSTV service I have paid for account 1998750 I refer to my call reference 1998750 with your consultant who has no clue what they doing but to escalate the query and not fix it and the manager has no authority and no where to be found to assist further just passing the buck. I WANT MY SERVICES RECONNECTED THAT I PAID FOR... fix your billing department who has no cue what they doing. Look at the complaints are all the same queries blocked services, people been owed credits and nothing is done about this.

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Update by Aubrey Slabb
Jul 10, 2019 3:53 am EDT

April I down graded from Premium to the Family package which I could afford for the time being on the 27th April I went into Multichoice N1 City paid for the down grade which was done do it is R265+95 for the extra view, this was going for two weeks then services got cut we went back into Multichoice got a reference that it has been fixed there was added charges to the account that we were not aware of then just a week down the line the services got cut, I have been doing on going calls to the customer services line for periods of 30-40 minutes, please bare in mind I am at work I need to work to pay my dstv I cannot be doing dstv work for them. I am a paying customer and my services are being cut so in May this happened we had to go in and fix this and now June again I have been paying more than usual I should be paying R360 for a family package in May and June instead I was paying R410.00 instead so which means is I should be in a credit so on June 25th I paid R410.00 then upgraded to the Compact which I was told by the consultant to pay R80.00 extra to get me on the R399+ 95 extra view to view copact.now I am told I owe R238.00 AND MY SERVICES IS BLOCKED, why am I owing R238.00 when I paid for the month. FIX IT!

Update by Aubrey Slabb
Jul 10, 2019 3:40 am EDT

Please look at my account 1998750 Aubrey Slabb I have paid for services and it gets cut now they are saying I need to pay R238.00 to be reconnected how when I have paid for a package to watch from the 25th of a month to the 25th of a month. Customer Services has no clue to what and how they assisting, they have no way of speaking and the manager is on tea to even assist further. BULLsh!@#$$ tired of this mess and no one is doing anything about it the billing department is just adding and changing amounts on the account and people services are been cut.

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7:49 am EDT
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MultiChoice Africa / DSTV multichoice dstv

I had the price lock with dstv over a 2 year period which then came to an end.in may 2019 I was then offered the new price lock plan. The minute in which I they switched me over to the price lock option again I experienced problems with disconnections and issues. I then on numerous occasions contacted the service centre and got them to reconnect. I then chatted to numerous people and every time I got a different story.

On the one occasion I got through to a gentleman selvin who in turn said the price lock was incorrectly loaded and the only was to solve the issue was to cancel the price lock cover. Which in turn he did.

What I assume now that the price lock was reactivated in june and subsequent to this I was then debited r2228.64 off my account. Since monday the 1st july I have been in contact with them on a daily basis and once again got different stories and was told that someone would call me back. To date I have not had a refund and no one can properly assist me with the reasoning behind the "double" debit.

The only thing that comes to mind is that selvin at the time cancelled the price lock agreement and then it was reinstated again in june, so I was probably charged a cancellation fee as it would of been for 24 month period. I dont know who else to talk to as this is beyond a joke now

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2:55 am EDT

MultiChoice Africa / DSTV billing

Did a change of ownership on my account and the credit was suppose to move to the other account over a month ago till today it wasn't been moved.Service was blocked because the said it was not paid and credit was still sitting with multichoice. I found this unacceptable and incompetent and you agent are also incompetent .I had to pay because my service was cut
Dstv owes me money and the incorrect billing on charging me two pro rata

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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