MSC Cruises review: Voyager points

purchased cruise Yacht club on a MSC cruise July 2023 on the Seaside to travel July 2024 From Barcelona Spain. i was told i was eligible for double voyager points. I have done this every cruise i have been on with out issues, till now. I also booked 3 À la carte dining meals and 3 excursions. 2 paid before i went on the ship and 1 while on the cruise, and did not receive any points for this either. I complained to the MSCVoyager department and was given 1600 points which is 1x the points not 2x. I have supplied both the original booking given while on the Seaside in 2023 and my visa statement showing over 1000 spent while on the ship. I have been on the Merivalia and Seaside and Grandiosa. I had a Cruise to Norway booked Yacht club July 2025 but have cancelled due to not getting what i was told i was entitled to. I would like to keep travelling with MSC and was going to book 2 cruises this year but may have to reconsider another cruise line that keeps it word.