MSC Cruises review: Unable to get a refund or credit as many have told us should happen?

Mu husband and I and my sister booked a flight to Seattle to take a cruise to Alaska. Two weeks prior to flight I fell and smashed my knee and broke my tibia, thus causing a replacement of the Knee and a rod extended from under the knee to the ankle. We tried everything to be able to go including getting a seated walker, but to no avail, the doctors were against take a chance with such an injury. So we immediately called your off to explain the circumstances and was told there was nothing she could or offer very coldly! The other 20 of our family party was sure a credit should be offered as well as our other senior friends planning actions. We feel that we called you which gave you an extra week to reschedule your flight and to offer a credit or some compensation for the situation. we were missing out on a family trip and thought your airlines was better set up for these emergencies!