The complaint has been investigated and
resolved to the customer's satisfactionResolved Mr. Tire — complaint
resolved to the customer's satisfaction
I went into Mr. Tire on Friday morning to get a basic oil change. The guy said it would
Take about 30 to 40 min. To get me in. And he said about 15 to 20 min. To do oil change.
So about an hour. Well to start, it took just over 2 hours. They said my stub was broken and it would cost $50. 00 to fix. He said who ever worked on it last must of did it. Well, Mr. Tire worked on it last and I wasn't going to pay $50. 00 for their mistake.
The guy huffed and puffed but did fix without cost. When driving home i smelled something burning. I thought some oil must have spelled and it would just burn off. Well later that night smoke came out of engine area. I pulled over. Oil was all over engine. It made my wife and i so sick i couldn't drive it like that. So I went to a near by place and steam cleaned the engine. When I was cleaning noticed a dent on my fender next to my tire. I called and manager was gone. I went in next morning. 8:00 talked to manager Tom Frey told him about oil and damage. He said, (This is no lie) well things happen I am sure they didn't do it on purpose. Speaking of the oil. And said nothing can be done about the damage once it leaves the shop. I under stand if I came back a couple days later but this was the very next morning. At 8:00 Mr. Frey was very smug about it. I told him it wasn't like that when I brought it in. Again he said he wasn't going to do anything about it. Mr. Tire is not responsible for the damage. I told him if you look at my history I do a lot of business there and the damage is not a lot it is the point. They would not fess up to the damage. And that the manager was very rude and smug when talking to me. I told him if Mr. Tire doesn't do anything about it I would never do business there again and I would tell everybody I knew. This was the first time during our conversation he said he was sorry. And that was to tell me he wasn't going to help me.