Mr. Tire
reviews and complaints

I had new tires/Mastercraft shipped to MR Tire for mounting ,

when i picked up the car i noticed a bubble on the side wall.

the store told me it was not caused by them.

I was not happy, as they just threw away my old tires.

I was even more upset that i had to notice the problem,, they didn't.

20 minutes later i went to another place and bought a used tire..$40

that installer showed my where the new tire that Mr Tire installed was split at the bead by an aggressive installation.

Mr Tire is responsible for the issue,, !

195/60/15

Plese help

Ronald Musarra

They just kept making excuses,, i have had many tire mounted from that same location.

On 6/21/23 in LaVale MD the technician outright lied to me at every juncture.

- said my existing working sensor could not be reinserted and insisted I needed to buy a new one

- told me all the other sensors were broken and needed to be replaced or the system could not be reset, suggested I spend over $500 to replace all 4 sensors

- I cut my losses and paid $140 for the one sensor that was installed

- after I paid for the sensor and left the low pressure messages were still displayed and upon checking I found that air was needed in all four tires. When I called to inquire they insisted all had been filled to 35 lbs

- the tire in which the new sensor was installed was sent out with only 20 pounds of air.

- after all tires were restored to normal pressure the TPS error messages cleared and did not come back on. So much for his saying that the TPS system could not be reset without replacing all four sensors.

I took my Mazda 5 in for service at the Bryans Road Mr. Tire. I went the day before for inspection . I returned and was told to come in with my parts . I attempted to pay with my credit card, but was required to pay via CashApp. I left and my van made very loud clanging noises. I returned. The manager and the gentleman who did the repairs drive my vehicle. I was told to drive it and it would balance and the sound would stop. It has not stopped. I requested a refund via Cashapp and he declined my request. I called the Mr. Tire and was yelled at by the person on duty who refused to provide his name. My vehicle is damaged and the brakes are making noises as well. I attached the card I was given and told to pay via CashApp.

I had my car serviced (oil changed, tire rotation, etc.) May 19, 2023 at Mr. tire in Waldorf, Md. I saw a puddle of oil under the car today. My wife the to work, I call the to complain about the leakage and told them about the leakage and the damage to my property. I returned to the shop to have the problem corrected, the manager said that there is no leak and the tech didn’t clean the bottom part of the car. He had another tech check or fix it. However, I noticed the tech had to add additional oil to refill. My main issue is making sure there’s no and how to clean our driveway. I ask if they had something to absorb the oil from our driveway and he said they are not responsible for anything outside the shop.

This is totally wrong, because of your error(s), oil stains and oil puddle in our driveway. I demand you either have someone come and remove the oil and stains or compensate us for cleaning and cleaning materials. I can be reached at [protected] (h) or [protected] (m). My name is Ernest S. Peoples Sr. email address is E.[protected]@verizon.net. Thank you for your prompt response to this issue.

On 5/19/2023 I took my car for state PA. inspection. For the past few years I have been taking my 2002 Toyota Camry to Mr. Tire Auto Center 1134 Washington Pike Shop 0892 for service. My car has been exempt for emissions inspection due to age and low mileage. I average a little over 1,000 miles annually. This year I noticed all the employees were new. I informed them of my past emissions exemptions at Mr. Tire and therefore would not need an emissions test. Without my knowledge they conducted an emissions test and it failed. They said that they were required to do the test because inspection was over a year. I explained that the car is not driven for 6 months while we are away. As soon as we return I get an state inspection. I can provide previous exemption inspections at Mr. Tire. I asked them even with being late for inspection what my mileage was the past year. It was the same as above. I was charged $47.94 for the test, and since it failed they would not complete the state inspection. I am requesting a refund for the emissions test and I am willing to pay for an state inspection as usual. Payment collected by M. Lackner, Tech W. Miller

I went to the Mr. Tire store in Shrewsbury, Pa on 4/28/23 and purchased a new tire. I asked for an all weather tire and inquired about the warranty. I was offered a tire with a 40,000 mile warrantee or something with higher mileage at a higher cost. I chose the tire with the 40,000 mile warrantee. This was an unplanned purchase and the turn around time at 2 hours was fine. I found the manager to be very pleasant. When I looked at the paperwork the next day, I discovered that there was no warrantee attached. I called the store and was told they don't do that (issue warrantee data). A phone call today to Mr. Tire's complaint line revealed that the tire I was sold does not come with a warrantee other than the limited warrantee issued by the manufacturer. So I was sold a tire without a mileage warrantee. The customer service rep was disinterested and said if I had a problem with the tire, I could return it. I don't have a problem with the tire, but I do have a problem with the bait and switch tactic of their salesman. The attitude of customer service suggests that this is business as usual. Buyer beware.

We took our 2019 Chevy Trax we purchased 6 months earlier in for a basic oil change. He called to ask if we wanted to get tires and do the rear brakes which we declined and asked him to just proceed with the basic oil change. Imagine our surprise when picking up the car and being charged $103 for a basic oil change with the excuse that it was inflation and the type of oil used. We need our vehicle but didn’t think we should have been charged $103. He dropped the cost down to $70 but I’m not buying that a basic oil change should have cost that much an and I’d like some resolve to this.

9AM 4/20. Center #1420, 626 Pembroke Road, Greensboro, NC. Bought new tires. Was offered $200 rebate from MT if I got MT credit card. I was very hesitant about it and got out my credit card 3 times to pay bill. But employee kept urging me to take offer, making me feel dumb for not taking the money. Finally gave in only to find out it will come as a gift card NOT CREDIT toward my purchase. It was obvious I was not happy about this program.

Got tires on, went to another appointment and found my tires were no longer being sensed as they had been when I pulled in at 9AM. Went back and they had trouble diagnosing the problem, and manager said no sensors was problem. He offered to put them on for $79.99 a piece! The sensor was on the tire valve and should have come with old tire's valve. This incompetence at a TIRE SPECIALTY store was not acceptable.

I felt this shop made me feel "taken" the whole way and want some compensation for my loss. I will never use MT again, and plan to post negative comments of my experience if this does not get straight.

From: Mario Roberts / Retired Military / FEMA

2861 Orchard Dr

Chambersburg, Pa 17201

PH: [protected] / I have an iPhone and it don’t recognize outside numbers, leave message. Email: [protected]@gmail.com

To: Mr. Tire, Inc / Corporate Office

200 Holleder Parkway

Rochester, New York 14615

PH: [protected]

Web: http://w.w.wmrtire.com/

Subj: Mr. Tire work on replacing Steering Rack & Pinion replacement.

1060 Wayne Avenue Chambersburg, Pa 17201

I tried to have a teaching moment with them by giving them 3 copies of the letter below (please read). They did not respond by the deadline, and totally ignore the information. I was willing to talk and try to work something out. Even though what they did was a major safety issue as you will see from the pictures below. If I had done this in my field of work, it would be major repercussions for violating someone safety! It was also view by the base mechanic also.

April 11, 2023

From: Mario Roberts / Retired Military / FEMA

2861 Orchard Dr

Chambersburg, Pa 17201

PH: [protected] / I have an iPhone and it don’t recognize outside numbers, leave message. Email: [protected]@gmail.com

To: Mr. Tire / Management / Mechanics

Subj: Steering Rack & Pinion replacement.

1060 Wayne Avenue Chambersburg, Pa 17201

1) I came to Mr. Tire March 30, 2023, and inquired could they repair my 2013 Ford Fusion SE. And they stated that they could, and it was a 4–6-hour job. I ask could they have the rack and pinion steering part by the 31st and they said they couldn’t So, I decided to try to order one online, and found success with an overnight delivery of the part (Cardone 1A-2014) Remanufactured rack and pinion steering system. Time was not on myself being I worked in Frederick, MD

2) April 1, 2023 I brought the Fusion in about 0900 am for repair because that’s when they said the tech expert would be there. They did not have it fixed that day. They said the mechanic would be there Sunday April 2, 2023 to finish the job. I came back towards the end of the day and the car was not finished. Monday April 3, 2023 my car was not finished claiming they had to order new tie-rods and lower control arms. Which I had brand new ones installed before I came there.

3) I rented a car that Monday April 3, 2023 because I could not afford to be out of work again that day. (Car Rental 2-days) Enterprise - $189.72

4) Tuesday afternoon April 4, 2023 my car was ready for pickup.

5) Since they had my car for 4-days Friday 7, 2023 I decide to put it on a lift and check it out along with the mechanic on Carlisle Army base.

6) What we found was unsat and dangerous, especially the missing lower control arm and transmission mount nuts. I am going to give you guy’s a chance to look this over. This could be a teaching moment if you look at it the right way. Thank God I looked at it before I went out of town this past weekend

7) I have corrected the issues with my car.

8) Bottom line you guy’s need to reimburse me at least some of my payment. That is only fair! Think how you would handle it if it where you! You have my phone and email, let me know something. I am going to give you a chance to make it right. And this will go away. Deadline April 14, 2023

9) See attached photo’s

Respectfully,

Mario Roberts

My brake line broke. I called Mr. Tires, to see if they could fix my vann the same day. I was told they could. I took my vann to them. After they checked my vann. They called me, said one line needed to be replace. But they want to replace all 4 lines for $1600 dollars. I told them no. I just want the one line repaired. They lied saying they couldn't replace just replace one line. They they were unable to get to the one line they had to replace all the lines. I told them no. They kept pushing saying they could not do just one line. I needed My vann. I push into letting them do the work. They called me 4:30 said my vann will be ready by 5:50. I got their the next morning. My vann was not ready. They it would be read by 3:00. Iwent back by 3:30. It still not ready they told me I needed brakes, rotors and calibers on the back. It would cost 2524. Dollars all together. I told no. They called me later said they broke the bleeder on both calibers. I told I was having my vann tolled out of their. They said the computer made a mistake they would do everything for $1600 dollars. The calibers would cost 200.00 each. The next day I went to pickup my vann. They gave me my vann with no working brakes. This has been the worst time of my life. I want my money back and for what