United States - 97209
Moving Kingdom Inc. (movingkingdom.com) as of 2019 is still a transportation company to AVOID at all costs. I repeat, DO NOT BOOK with moving kingdom.
I just had my motorcycle transported by Moving Kingdom from Wisconsin (July 28th, 2019) to Washington (August 2nd, 2019) and their driver, David William Carter, along with his partner, Belinda, are completely ignorant of how to properly secure a motorcycle. David strapped my motorcycle down with the kickstand down (this is incorrect and doing so bent my side stand). Upon delivery, I noticed the side stand was wiggly/loose and told this to Dave. He said the side stand was just loose, so he got a wrench and tried to tighten it. As he tightened it, he broke the bolt clean off. My motorcycle has as a safety system that will not allow the motorcycle to start with the kickstand down. When Dave broke the bolt, it scratched and disconnected this sensor and made my motorcycle inoperable. Moreover, Dave parked his trailer on a very busy road in Seattle which lead to a police report, I later found out. He is not a safe driver and I would never entrust my vehicles to be transported by him or by Moving Kingdom.
To make matters more complicated:
When completing the delivery paperwork (Bill of Lading), Dave was using an app on his iphone where I made sure he entered a note stating the side stand was bent and the bolt was broken. I signed this document on his phone (within the app) but the first time didn't go through. He reloaded the page and I signed it again, assuming that field was still populated with that damage comment. However, it was not, so Dave got my signature on a document that claims no damages. I would have never signed a document saying there were no damages done. I never received a copy of this document until documents were requested during the insurance claim process.
I immediately called his supervisor, Viktor, after this all happened who was very disrespectful and rude. He said "King of the Road [the broker] will cover us, " and that I needed to call them to start an insurance claim. I contacted King of the Road and they told me, no, I need to file a claim with the carrier's (Moving Kingdom) insurance. I have been in communication with Progressive, their insurance company, for the last three weeks. In this process, I learned that David, the driver, lied about everything, saying he did not break or damage anything, and that I "leaned on the motorcycle" upon delivery which caused the damage. It is common sense to know that even if a 140 lb woman (myself) leaned on a 500 lb motorcycle, the side stand would not bend. Progressive had an inspector see my motorcycle and the damages are below their $1000 deductible.
I spoke to Stan at Moving Kingdom today who was similarly rude and disrespectful. He denies all damages done and will not pay for any repair. He raised his tone numerous times on the phone and in response to me saying it is unprofessional to speak to your customer this way he said (I quote) "you are no longer our customer." Now I have to pay out of pocket for damages done by Dave Carter.
You cannot trust anyone associated to Moving Kingdom.
I learned my lesson the hard way; go with a moving company that is larger and more established with positive reviews and do NOT go through a broker (like King of the Road Transport) who will direct you to smaller, untrustworthy businesses.
It literally took getting a Department of Transportation agent inside Moving Kingdom's (aka Empire Relocation) office to get my belongings out of a hostage situation. On pickup, once they had the van loaded they MORE THAN DOUBLED their estimate.
Unfortunately, this was a sign of more bad news to come. I was knowingly lied to on a daily basis about the delivery status of my belongings for three weeks straight, being 'assured' time and again that my truck would be leaving 'tomorrow.' As the days rolled by, the talk got tougher: I was extorted, threatened, and yelled at by various employees.
Once the shipment did arrive--well beyond the stipulated delivery timeframe on the bill of lading and almost a full month after their estimated delivery date--every piece of major furniture was damaged and in several cases broken outright. Several boxes were mysteriously missing, as well as the back of one of our bookcases. Again, the only thing that got them moving my things was the fact that the DOT had to investigate the hostage situation.
Another fact: their license was revoked (for the second time) on Jan. 2, 2007 and they performed our move without insurance and proper credentials.
The best part of my experience with Moving Kingdom? It's over.