Menu
Write a review
File a complaint
Mostbet

Mostbet review: Mostbet official support denies its own written rules - bet id 1438295454

Y
Author of the review
9:26 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

​I am reporting a case of fraud and rule manipulation by Mostbet. On Feb 2nd, 2026, I placed a "Hit the woodwork" bet (ID 1438295454). Official beIN Sports footage and Opta stats confirm the ball hit the post.
​During my chat with support (Operator Elxan), he first sent me the official Paragraph 12 rule, which states that "balls going out of bounds after hitting the woodwork are included". However, just minutes later, he contradicted this by claiming the bet is lost because the ball went out.
​This is a clear manipulation of written rules to avoid paying u winnings. I have all chat transcripts as evidence.
​3. Your recommendation to future customers (Tövsiyə)
​Avoid Mostbet at all costs. They ignore their own official rules and deny evidence from official broadcasters.

Recommendation: Avoid Mostbet at all costs. They ignore their own official rules and deny evidence from official broadcasters. Zero integrity.

View 0 more photos
Mostbet response
Feb 09, 2026 2:32 am EST
Mostbet customer support contacts
Address

Kadmou Street 4, S.I. Olympia Business Center, Agios Andreas, Nicosia, 1105, CY

Website

mostbet.com

File a complaint Write a review
View all Mostbet contacts
Hello, Dear Yusif Aliyev!

We act in good faith and comply with the rules established by our bookmaker company.

We have carefully checked the information.
Based on the match data, your bet 1438295454 is a losing bet.

To calculate the rates, we follow the rules: https://mostbet.com/rules .
Paragraph 12. RULES BY SPORT states:
"Hit The Woodwork bets. Only post and crossbar strikes after which the ball remains in play (touched a player, the referee, the other post or crossbar) count. A post and crossbar strike does not count if: the game was stopped before the ball hit the woodwork; the ball went out of play or into the goal (a goal was scored) after hitting the woodwork. All post and crossbar strikes in regular time count when settling Hit The Woodwork – No/Yes bets."

We're pleased we were able to help you figure it all out.

Have a nice day!
Your Mostbet.
0 comments
Add a comment

More Mostbet reviews & complaints

Mostbet - fast withdrawal of funds, good rates
Replied
The company left an official comment to this complaint.
Mostbet - I am completely satisfied with my choice
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Mostbet - A huge human thank you!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Mostbet - I want to thank Mostbet for the quality and, most importantly, for the feedback from technical support
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Mostbet - The best office
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Mostbet - A lot of events
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Mostbet - You can place bets not only on popular matches, but also on sports events
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Mostbet - Base!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Mostbet - The problems were solved quickly
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all Mostbet reviews and complaints
  1. Mostbet Contacts

  2. Mostbet emails
  3. Mostbet address
    Kadmou Street 4, S.I. Olympia Business Center, Agios Andreas, Nicosia, 1105, Cyprus
  4. Mostbet social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 12, 2026
Mostbet Category
Mostbet is ranked 34 among 59 companies in the Gambling category