Mount Airy Casino & Resort
reviews and complaints

i went to mount airy casino & resort and it was pretty cool. i tried to do a bonus offer but then the site kicked me out in april . i haven't been able to do any offers since then. it's kind of a bummer.

I played the game right, but the bonus didn't come up. I talked to support and they said it should have come up, but they haven't gotten back to me yet. Different support people keep giving me the same answers over and over again. I want a real solution and an explanation of what happened. They keep rotating different people to help me, but it's not working. They just keep giving me random answers so I'll stop asking.

Me and my friend went to Mount Airy Casino & Resort in the Poconos on June 4th, 2022. We played Spanish 21 and I asked the dealer if I could play two hands. She said no because we couldn't pass money between us. The rules say you can play two hands but not pass money. The dealer assumed I was going to break the rules and started crying for no reason. Security came and kicked us out. They said we couldn't come back. I didn't do anything wrong and feel like I was targeted for no reason. The security guard had negative energy and was racist towards me. I never had a problem with security before.

Me and my fam booked a resort from July 1-5. We checked in July 1st night and asked for house keeping to clean the room new sheets towels every day at 1pm. July 2nd we went to eat the pool had a good day, came back out room wasn't cleaned. We went down told them they said they will send house keeping over, they did. Later on the evening my son is laying in bed playing his *** games & says there a bug on the bed, I go over look its a bed bug inches away from him. I contact the front desk they said they will take off 106$ for the resort fees and will send house keeping over to change the sheets. July 5th I woke up with my wife went to wake up my son see some small stains by him look closer it looks like blood stains pick up the sheet there's another bed bug there's. Took all the pictures from the 1st time and the 2nd time, my son has bites on his back. We pack everything up we have 3 big suitcases 4 bags 1 is full with electronics like *** virtual reality meta quest and other stuff. We went down told the manager what happened he said send him the pictures and he will lock the room and will have a exterminator test the room and will call us that night or next day. As we arrived home I went to go pull out the suitcases there's bed bugs on them, so now all my suitcases bags and car is full of bed bugs. I email the hotel saying what just happened no response, call next day they said they will call back, now day 3 still no response. Now it will take me more than what I spend for the stay to replace stuff clean stuff and that's the money I don't have. They are not responding and not taking full responsibility for this. We been in so many hotels resorts and this has never happened to us ever. Now we are stuck with no money to treat the problem and the hotel not taking responsibility for it, because they know we are right.