The complaint has been investigated and
resolved to the customer's satisfaction

Incorrect pricing 15 june 2012 purchased hollandaise sauce @0.49pence each on checking bill was 0.80p each. Went back to recheck shelf label checked @ 0.49p employee nearby so I asked her to check item an price label, confirmed @ 0.49p told I was charged 0.80p was told nothing she can do check with customer services. I aproached customer services who scanned product and told me it is priced at 0.80p. I said that the price label is showing 0.49p. A phone call was made to employee in charge of product who said price should be 0.98p and asked for that employee to come to customer services. He arrived with an alternative packet and said correct price is 0.80p. I asked him to accompany me to the shelf were the price label showed 0.49p. He checked and said he would get girl the return the price difference to me. Then proceeded to take the price label off the shelf. I asked what happens now he said he would phone customer services then proceeded to take product of the shelf. I asked him to return to customer service with me to confirm to employee the correct price. Who then filled out a form listing money returned to me for which I had to sign for. Time taken 35 minutes to correct morrisons mistake by me for which I received no thanks or wages


  • Sl
    slavery is back Aug 11, 2014

    To change prices you need staff

    0 Votes
  • Ji
    Jim124 Mar 07, 2013

    I had exactly the same experience at the Rhyl branch of Morrisons in March 2013. The annoying thing was it happened on two successive days for the same item - on the first occasion I was assured that the price discrepancy would be resolved, so I was surprised to find it had not been when I went into the store the following day. I spoke to the store manager and he assured me that the store did not breach Trading Standards rules by incorrectly pricing products, as there are just two many prices to keep track of and human error will always occur. I think this is just another example of Trading Standards rules being far too lax and supermarkets faced prosecution for incorrect pricing they would make greater effort to put the correct prices on the shelves. It is just another case of the regulatory system under which supermarkets operate being far to lax, and the victim is the customer, who ends up being ripped off without knowing about it. I agree that Morrisons should have a better system for dealing with complaints. Having to spend 30 minutes going through their current procedures with customer services is unacceptable, and a good incentive to shop elsewhere. I will certainly being using Morrisons less in future. This is the FIFTH instance of incorrect pricing I have noticed at the store in a year. How many more times have they ripped me off? How many millions does this store rake in each year by misleading customers over their prices? Forget regulation. It just seems to me we are in an era where anything goes. Buyer beware, or be shafted.

    0 Votes

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