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ColourPop Customer Service

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ColourPop Cosmetics

1400 Stellar Drive
Oxnard
California
United States - 93033

Customer Support Phone Numbers

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ColourPop Complaints & Reviews

ColourPop / I want a exchange or refund from colourpop

Ch
Aug 20, 2019

ColourPopI purchased the glow oil in caramel and it was the wrong color way too dark for my light skin and I did not know it was dark or the fact you guys don't do refunds or exchanges otherwise I would not have bought the glow oil collection now I'm stuck with a color I can't use. what can you...

ColourPop / my eyeshadow arrived with nail marks.

Jo
Jul 11, 2019

ColourPopI was excited to get my package the day it arrived, and opened it up and saw nail marks on my eyeshadow, so customer service says there's no damage what's so ever, and come to realize they don't do refunds or exchanges on items, so must mean they are sneaky enough to try and get away with...

ColourPop / colourpop

Ma
Jun 02, 2019

i ordered colourpop in april 2019, it was never delivered they offered me replacement and said refund is not possible and their replacement package is also git stuck in the exactly same place from where their last package was lost. i cant track my package at all once it reaches germany...

ColourPop / my order never received

Me
May 30, 2019

In March I placed an order & spent $100Au. I was overseas at the time, so I continuously tried contacting colourpop regarding my parcel. For starters, after I paid in total for my order, I never received an order confirmation. I had to email and ASK for my order number and go out of my way...

ColourPop / misunderstood pr kit

Ki
Apr 30, 2019

ColourPopMy husband purchased me the entire Misunderstood villians Disney PR Kit collection. It was $270 plus tax. The item description per their website lists all of the products that come in the case. I got my first one about 4 weeks ago and the case came empty, no product in it at all. Contacted...

ColourPop / wrong order given

I
Apr 29, 2019

I was shipped someone elses order instead... and the worst part is, the shipping destinations are on two different continents. I managed to contact the person who got my order instead, and they have already gotten a reply from colourpop on re-sending their order, but I haven't heard anything...

ColourPop / disney collection

Su
Jan 11, 2019

ColourPopI ordered the full lipstick set a a gift for my sister and the packaging came completely damaged. When opening the lipsticks two of them fell completely out of the tube! I followed instructions and reached out via email for support with photos of the damaged items. The person who took the...

ColourPop / missing items in order

Jj
Dec 16, 2018

I spent $270 on this make up for my daughters for Christmas, the order number was [protected], we ordered it on the 11/19/2018, missing a lot of items from my order . There is no number to call to get the rest of my order .Quick to take money four r order but no response to get the rest of my...

ColourPop / eyeshadow palette and lipstick

Li
Dec 14, 2018

After complaining on here about Colourpop sending me the wrong order and then telling me it will take a longer processing time now I received an email saying my order had shipped. They actually lied because the tracking number shows it hasn't shipped. Lurie of their customer service wa...

ColourPop / eyeshadow palette and lipstick order

Li
Dec 10, 2018

I was shipped the wrong order and then told by Lurie of your customer service that because of your promotions etc. it will take 5-7 days just to process my order. I find this unacceptable since you shipped my order to the wrong person. Most companies would try to rectify this by putting in...

ColourPop / everything

Sh
Oct 22, 2018

For my first time experience I would have to say this was probably the worst experience of my life. I ordered the Disney collection on colourpop to only realize that it got returned back to the sender when I contacted your department to have the item free ship they advised me to reorder my...

ColourPop / delivery issue

Na
Sep 09, 2018

I've ordered 7 items on 23rd of July. After 20 days of waiting there was no sign of any package. I was told another package is going to be shipped minus one item. A MONTH later, still no package. Tracking system says its delivered. Was told, its normal wait for few more days .9th September...

ColourPop / customer service

Je
Jun 22, 2018

I made 3 orders during the new foundation launch on the 14th of June, the products have yet to be shipped and I simply requested a refund instead, that was 3 days ago. I was told the order could not be modified, cancelled or refunded because 'packing' has already begun and yet still...

ColourPop / on the daily eyeshadow palette

Al
May 08, 2018

ColourPopOn the morning of 8/5/18, while getting ready for work, I opened the palette and the shadow You Know the Drill fell out of the pan and onto the floor. I have attached a picture. When it arrived the shadow was already a little crumbly and flaked onto the mirror in small chunks, but I didn't...

ColourPop / customer service and missing products

Br
Apr 19, 2018

Colourpop has the worst customer service that I have ever witnessed in my life. I ordered my products two weeks early to ensure that they would be in my possession on time. I place my order April 7th 2018 and received part of my order April 14th 2018. I immediately contacted customer...

ColourPop / colourpops bad customer service and their racially insensitive "gift"

En
Mar 29, 2018

Colourpop and their misleading "free global shipping over $50" had me stretch my order to reap the benefits. Instead, i was charged with an extra £15.43. Which means that if i went under the $50 and paid for shipping i would still pay for the extra UK customs fee. This is nothing but modern...

ColourPop / customer service after sales package not received

Yu
Mar 03, 2018

Sad to say no matter how much I love Colourpop products, I will unfortunately not be purchasing from this brand again. The product in itself is amazing and the price as well however when it comes to customer service they have the worst system ever. Third time buying and it is always the...

ColourPop / super shock shadow, frog

Ta
Feb 16, 2018

i just picked up my package from the post office and i open it to see my shadow is all fallen apart, it's in 4 parts and i don't know what to do. it's not a normal shadow so i can't just touch it up with rubbing alcohol and everytime i touch it, it fall apart more. i've ordered many things from here and have never been dispointment. this time i am.

ColourPop / colourpop is a scam

Ch
Feb 08, 2018

My tracking number has not updated for more than three weeks. When I contacted USPS they said they were still awaiting the shipment from colourpop since 23 January 2018. Obviously colourpop did not even ship my order since USPS hasn't even received the package. On my colourpop account my order...

ColourPop / ureceived order

Ho
Jan 17, 2018

I ordered 2 Yes Please and 1 U Had Me At Hello which cost $50 on the 21st of November 2017. Until this day (17th of January 2018) I still haven't received my order. I am utterly disappointed as I was planning to at least receive this order before Christmas but this order was never...

ColourPop / highlighter

Ka
Dec 29, 2017

ColourPopOn the day of black friday, I decieded to use the opportunity to order a few products from Colourpop, which sells gorgeous cosmetic products. I ordered three products, a blush, a highlighter, and an eyeshadows palette. The blush and the palette were perfect and I was thrilled, but when I...

ColourPop / #8695254

El
Dec 18, 2017

I received an email on the 1st of December saying my order would be here within 2 weeks. I have been tracking my order and it says it's been dispatched from Heathrow, London, on the 12th. I don't understand how something can take more than a week to arrive when it's in the UK, I also...

ColourPop / my order

Ha
Dec 13, 2017

I ordered 6 items from them. The quantity is important in this story. I received my order on time, but 4 out of 6 were missing. How can this be explained? I called customer service and asked them to tell me how it happened and why. They put me on hold for 50 minutes and after that eventually said...

ColourPop / holiday collection

Me
Nov 30, 2017

I ordered feted over $200 during the Black Friday sale. I order the adorable Holiday lippies. I got them but in their generic clear and silver packaging. It's sipposed you're be a ris gold with dots to rep Holiday 2017. They aren't doing anything even tho when i ordered it, it clearly...

ColourPop / unjust custom duties

As
Nov 27, 2017

About a month ago, I ordered around $50 worth of cosmetic items from ColourPop's website. The site has a policy of free shipping for international orders above $50, and I was happy to avail that, given ColourPop's budget-friendly makeup line. I was excitedly awaiting my new products. Today...

ColourPop / brow pencils

Zi
Nov 22, 2017

I have contacted Colourpop numerous times and they keep copy/pasting a generic response via email which doesn't help me. I called their corporate number over 20 times yesterday throughout the day. It just rings forever and they don't pick up! Horrible customer service!!! I got defective...

ColourPop / customer service not providing any customer service!

Pc
Nov 21, 2017

I recently placed an order at Colourpop and stupidly keyed in the wrong address. I panicked and immediately sent an email to Colourpop's customer service to plz help me change the address. I got a reply 1 day later requesting for the last 4 digits of my credit card used for payment to verify...

ColourPop / colourpop

Ss
Nov 05, 2017

i have ordered colorpop ultra gloss 3 items on 2nd of november but when i checked my status of my ordered till now its written unfulfilled status... its going to be a week now no responded from the company, i even email them still no respond .. i dont know what gonna do . my order no...

ColourPop / I got one item out of ten...

09
Oct 30, 2017

I used to order from them sometimes. There always were little problems, but I didn't think they deserved any negative review. But everything has changed. Last time I ordered ten items from them. They never let me down with the delivery so I didn't think problems would occur. Out of ten...

ColourPop / browcolour-banginbrunette x 2

Fa
Oct 28, 2017

I am complaining about an order # 8176837, ordered on 10/23/2017. I have received my order on Saturday 10/28. Going through my order, i noticed that two items were missing. The order total was 42 and i only received 40 items. The missing items are 2 Browcolour- BanginBrunette. I would like...

ColourPop / not receiving my orders for almost 2 months now!

Ro
Oct 19, 2017

ColourPopMy name is Roselle from Dubai UAE. I order last Aug 28, 2017 and from the time being Oct 19, 2017 still i did not receive my order. My order number is 7661545, tracking number UM093967814US, my address is correct and contact number is there. I have reported to your customer service via...

ColourPop / undelivered shipment for over 2 months - unauthorized credit card charges

Su
Aug 21, 2017

That I have had a very bad experience shopping with you guys. I have placed an order on June 23rd 2017 with O#7105871- after weeks of follow ups- I was informed that the shipment was lost/and returned back and that you guys were preparing a replacement order. I am now chasing up with the...

ColourPop / products

Cu
Aug 03, 2017

Hello, My name is Currionne Williams. I placed an order on July 24, 2017 and I was calling to check the status of my order. The Order Number is 7358379. I have been calling the Customer Service Number at [protected]. There has been no response on all three(3) days. Can someone Please be so...

ColourPop / broken shadow loose in container. emailed and still no response

Si
Jun 01, 2017

ColourPopI emailed colourpop Tuesday about my product that i received broken in half and sliding around in its container. I tried pressing it down like others have said..but the crack wont seal and it slide around still and was like the formula for that one wasnt good. I first contacted them...

ColourPop / liquid lip products

Na
May 28, 2017

I began using your liquid lip mattes, satins and lip glosses about six weeks ago.At about that time, I started to develop a rash around my nose.It became very red and bumpy.I never connected these items to my issues. I continued using and ordered more lip satins and lip glosses.I even went...

ColourPop / order

Ka
May 21, 2017

I order 7 eye shadows and a liquid lip stick because there was a deal where you buy 2 get 1 free and the liquid lip stick came free with an order or 20 dollars and the address on the script is correct but on the map it shows somewhere completely different in my town. Is this normal I don't...

ColourPop / customer service, distribution and products

Sh
May 09, 2017

I had heard so much about Colourpop and decided to order from them. I received an email stating they were offering free international shipping if you spend over $30. So I decided to buy a few things. -My first problem was that I was tracking my package through their system and it showed...

ColourPop / orders not received

Kh
Mar 28, 2017

It is so disappointing on what I have experience with the Colourpop. I ordered during the Black Friday last November expecting I will receive it maximum 1 month. Unfortunately, after several follow up they informed me that the package might have been lost in transit. They offered for a...

ColourPop / total scam!

To
Mar 09, 2017

I have made my order over two months ago and when I received my package one item (lipstick) was missing. I immediately contacted ColourPop support service and they said they'll send me another one but it is now two months later and still no sign of it. Last time when I contacted these guy...

ColourPop / horrible shopping experience

Jj
Dec 21, 2016

I made quite a big order here as Christmas presents. Delivery took longer than I expected but I received my order on time. Unfortunately these guys ColourPop messed up the whole order. I have purchased three different lip gloss and received three identical. Bronzer was missing and blush...