The complaint has been investigated and
resolved to the customer's satisfactionResolved Morgan Properties — justifiable reason for breaking lease
resolved to the customer's satisfaction
I was living at lake wood hills apartments in Harrisburg pa. In spring of 2011. My apartment was being broken into during the night. There was all kinds of noise all night long, slamming door on the outer door that was locked to the public. I was finding messes on my coffee table, there were missing items, items I had not purchased in my kitchen cupboard. I went to the office, as they advise a safe environment. and all they were worried about was IT wasn't our maintance department. I never brought up who was breaking in, I did not have proof of who it was. So, I bought a $50 new lock for my door. No help. So I went to break my lease. There was to be a meeting with the district justice. I prepared for the district justice, and wrote everything up in detail. I was heading out the door to go to the scheduled meeting that was at approximately 12 noon. I go walking out of my apartment a half hour before the meeting to be at the meeting on time. As I am going out the apartment complex staff is coming back from the district justice office. They say to me we had the meeting already he saw us early it is over he made his decision. Not knowing anything about the law, and that probably if I would have went to the scheduled appointment I could have presented to the judge. They said you will have to pay two hundred dollars to go to the next level. And the staff knew I planned on being at that meeting. Which appears to me to have been deliberately misleading. They knew I planned to be at the meeting and they also told me it was over and he made his decision. And they probably knew that if I went to meet the district justice I could have presented my side. And were deceptive in telling me it was over he made his decision. Fully aware of what they were doing. That is what it APPEARS to me to look like they were doing. How could they not know the legality of breaking leases and have just happen to have gone and had mine heard early and knew I was planning to attend because I told them I was. Does that not look like deliberate deception to you. So now they want $2000. from me and they did not care about my safety one bit. I could take my case and blast the whole story on their social media pages. They are very cold and heartless and ruthless to me, no sign of customer service or customer care at all. And they did not care about my safety one bit. They wouldn't even look into the door slamming all night long, said report it locally. And I live in a small town, women who complain are considered complainers and annoying. This is totally disrespectful to me as a human being who should be able to have a sense of safety in an apartment complex that advertises it is a safe and healthy community. And another thing my bathroom floor had been water damaged from the previous tenant and it took them 6 months to get to fixing it.
The complaint has been investigated and resolved to the customer's satisfaction.