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2.4 17 Reviews

Rent.com / RentPath Complaints Summary

6 Resolved
11 Unresolved
Our verdict: Engaging with Rent.com / RentPath, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Rent.com / RentPath reviews & complaints 17

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1:32 pm EST

Rent.com / RentPath Not following thru on fraud case

I called about for rent House on posted on Rent.com. After contacting the Owner and we came to terms. I deposited the deposit and sent the balance by online money service to 2 different people because his wife was having a baby. After almost a month passed I didn't feel comfortable with what was going on. I asked him for a refund which he said he would do but I never received anything. I called him but his phone was not in service and he never replied to my emails.

I am trying to file a police report for Fraud against the so called owner of this property to get my refund. Hope this doesn't happen to other people who want to rent a house or apartment.

Desired outcome: I feel that Rent.com is responsible and liable for not assisting in any way to resolve this issue in getting my refund. They need to screen the owners to make sure that are liable if things go wrong or they for a refund.

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3:50 pm EDT

Rent.com / RentPath scam

Rent.com allowed someone to post my rental for $950 in Battle Ground and telling people they are the owners and no longer working with the Property Management which is false, the home rented by me for $1875 and I know the owners. I tried to file a complaint, heard from no one. So this address 9707 NE 199th St in Battle Ground WA is a complete scam, we have it rented and there is a sign in the yard with my name and number. Please take it off your site!

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4:24 pm EDT
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Rent.com / RentPath Reward promised

I moved into The fountains in December 2014. I kept getting the same story every month that they were waiting to hear back from my landlord. My landlord said no one has ever contacted her. I sent rent.com a copy of an email showing my boyfriend the rent.com site with these apartments. Now they have a new property manager onsite. I sent rent.com an email today saying it's been 8 months and I still haven't received a reward card. They email me back saying it was because my property manager Ann said it came from a different source. I didn't have a manager named Ann. They must have sent information to someone else. This is the same old game. I know I used Rent.com.

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Is Rent.com / RentPath legit?

Our verdict: Complaints Board's thorough examination reveals Rent.com / RentPath as a legitimate entity with notable strengths. Despite a 35% resolution rate on customer complaints, which invites a closer look, Rent.com / RentPath stands out for its commitment to quality and security. Clients considering Rent.com / RentPath should delve into its customer service record to gauge compatibility with their expectations.

Rent.com / RentPath earns 96% level of Trustworthiness

Perfect Trust Endorsement: Rent.com / RentPath achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Rent.com / RentPath. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Rent.com / RentPath has claimed the domain name for rent.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Rent.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Rent.com / RentPath website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

We looked up Rent.com / RentPath and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Rent.com / RentPath's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 35% of 0 complaints were resolved.
  • Rent.com / RentPath protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Rent.com / RentPath. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:47 am EDT
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Rent.com / RentPath No Support Provided

rent.com is a total rip-off. I paid for an ad to list my rental property. The ad listing posted on rent.com did not have a photograph and the contact phone number was not correct. I sent five emails to their support and never received a reply. I tried to call their number which is supposed to be in service from 9 AM to 6 PM EST. It was 3 PM EST and the message stated to call back when they are open 9AM to 6 PM. I tried to send a message thru their online email message service and received an undeliverable message. I paid for an ad that is totally useless and cannot get rent.com to correct it and cannot even get them to respond to me. I am notifying my credit card company to stop payment as they did not provide the service I paid for. Stay away from this company. I had much better success with the free websites that list rental properties.

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6:00 pm EDT
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Rent.com / RentPath scam

I moved into my apartment complex in December 2014 and immediately reported my lease to rent.com After a month of not receiving a response via email I decided to call in, the rep said it takes 8-10 weeks until the process is complete and the $100 Reward card is shipped out. Well...its almost June now, so that's 16 weeks so far, called in again today and was given the same run around, its not worth it but I hate being lied to. Just a heads up, don't be fooled

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bigmart01
Boca Raton, US
Nov 15, 2011 11:13 pm EST
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The $100 reward is a scam, dont go there. You can do just as good in fact you can find the same apartments as they do. Go on the internet and find your new home, dont give rent.com the time of day.

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1:17 pm EDT

Rent.com / RentPath Did not disclose which is eligible

Rent.com promotes that if you find your apartment and signed a lease with that apartment on their website, they will give you $100 Reward Card. The term and condition never said you must look for a special symbol to be eligible, and confirm with a representative today that there is no indication on the website to tell which are eligible. The apartment I leased has falling off of their promotion since 2003! Why on earth would Rent.com not disclosed that this is eligible, this is not. How hard is it to inform customers. We are relying on you for information, and you've given us incorrect/false information! It's a great place to find apartments, but their common sense or moral is in the sewer! ***DO NOT RECCOMMEND THIS WEBSITE***

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7:40 am EDT

Rent.com / RentPath 100.00 visa gift card

Submitted all my infor in February for the 100.00 visa card and still have not recieved it. And now when i go to see the status of of where my gift card is i get a "whoops this page cannot be found" everything went through and was accepted but now i cant even see what is going on and i havent recieved any update emails. Im not really pressed but it never reached us and.now the page to see any updates is gone now too. I used rent.com as the referral service on my.lease.contract as was stipul a ted.for the goft.card. given the fact i used.rent.com to find my new place.

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10:02 am EDT

Rent.com / RentPath 100 Dollar Reward Card

I used rent.com to find my apartment. Shortly after I requested the 100 dollar rewards card they so loudly advertise. On April 23rd I received an email saying they've mailed it and it will take 10 business days. It's now May 14th and have yet to see it. Monday I started emailing their customer service. 3 emails. Not one response. Today I called. I spoke to Karma or Carmen someone by that name and she was extremely rude. She told me that the email is wrong and it wasn't processed until the 11th so it will be another 10 business days. I told her their website and email is misleading and they should be reported. She quickly says "go for it I'm sure plenty of people have." The website lies. They don't reply back to any customer emails and their employees are rude. I'm starting to think this is a scam.

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Update by Drew255
May 15, 2015 2:10 pm EDT

It gets better... they've deleted my account.

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3:49 pm EDT

Rent.com / RentPath False Advertising

I have carefully read a number of postings, every single one is true. I have tried to encourage the company to honor their advertising claim (reward card) for 3 months with no success. Today (5/7/15), I spoke with another Rent.com representative who stated that the program or advertising claim will end this month. She went on to say that she understands the array of complaints and that she is glad the advertisement is finally being pulled.

My advise to new subscribers is to heed the warnings of fellow posters. You will be much happier with the results--do business with trustworthy companies like Rentmoney.com or Hotpad.com.

Respectfully,
Dee2015

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2:53 pm EDT
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Rent.com / RentPath Rewards card never received

Lease [protected]
I had moved to apartment in july after using rent.com... i initiated the reward process.. My apartment office already send reply to rent.com.. I am being following up for the reward card.. each time I raise a complaint i receive a email from rent.com

Good news your reward card will be reissued to your updated address next week. We suggest that you allow 10 to 12 business days for the delivery of your card, it is a third party that mails the cards so we don't have direct control of when the cards go out.

3511 Kilburn Circle # 2016, Henrico, VA 23233

But nothing comes.. its almost 7-8 months now

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11:11 pm EST
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Rent.com / RentPath $100 REWARD

These people are a bunch of C*R*O*O*K*S. I moved into my apartment on 21 January. I immediately notified them. I got an email to say that they would take 8-10 weeks to send my $100 reward. They confirm on their website in my account that they have confirmed my lease. When I queried why 8 -10 weeks, they said I had to live at the apartment for a month. I am now going onto my second month, have paid my rent and their website, updated today 10 March 2011 tells me that they will take another 8-10 weeks to send me my $100 reward. A damn bunch of crooks. Keep away from them! They are scamsters. You will see the list of complaints here are growing all the time. I have a good mind to go and open a complaint at my local police station as they are fraudulent.

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pinky_baby36
Panorama City, US
Jan 21, 2015 10:17 am EST
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I moved in on Dec. 18th. It shows my staus of lease still being verified. I emailed my landlord. She said she hasn't heard from Rent.com but heard my boyfriend say I found it on hotpads.com when she was giving us the tour, so thats what she put on some card. I told her The Fountains is not even on hotpads. She said there is nothing she can do once it's put on the card. I said that wasn't fair since I was the one moving in and not my boyfriend. She said since he was a co-signer she could use what he says.
This is ridiculous. He doesn't know. He just said he took a guess. This is the email I sent him before we looked at the place...

From: pinky_baby36@hotmail.com
To: canyonslayer@yahool.com
Subject: Rent.com
Date: Thurs, 18 Dec 2045 14:15:21 -0800

Here is the one I will go see Saturday
http://www.rent.com/california/panorama-city-apartments/the-fountains-4-568177
Love, yours in Christ Pinky

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geninlamp82
, US
Sep 09, 2009 9:26 am EDT

They made me seem like i went crazyyy, and i still think i am going crazy... I logged on to my account, and through the years of being a renter, i dont know if i opened another account other than the one i had, or any of them deleted because of i dont trust them.

I used to log on to my account and it said Staus, Verifying with Apartment... and it will take 4-6 weeks. That was all great. But this was a few weeks ago, now there is NO status of any claim.

My e-mail is Syedafbukhari@yahoo.com
and the property is Bear Creek in Dallas 15935 Bent Tree Forest Cir
I leased it August 1st 2009-

All i want to make sure is, why my claim has disappeared mysteriously.

?
I will call the customer service #, but hope to get a response here soon as well.

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LauraF
University Place, US
Sep 11, 2009 8:44 pm EDT

While living in AZ, I found my apartment in WA through Rent.com. My father lived in WA and checked out the apartment to give an okay (since I was out of state and couldn't see it for myself) and told the rental agent that I had found the complex through rent.com (I am pleased with the apartment). However, Rent.com promised a $100 reward Visa upon confirmation of rental agreement. Since I lived out of state, the corporation running the apartment complex had me complete an online application for a credit check, etc. and there was no "box" for Rent.com, so I checked the "internet" box. I signed my lease in WA upon arrival and promptly moved in and reported my lease number to Rent.com. They said I would receive my reward within 4-6 weeks. However, I have since been denied because I "found" the property through the internet (isn't that what Rent.com is?) and therefore will not be receiving what is due me. Rent.com is a scam. Don't use it!

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CIdsmom
Denton, US
Feb 22, 2013 7:50 pm EST
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I signed my lease, moved in on August 24, 2012 and reported it to rent.com. Six months later I am still waiting for my lease to be verified. My complex, McKinney Park, says they have done their paperwork yet I still wait. I have used Rent.com before and know it is not a scam, just very frustrating.

Cordially,
C. Parker
Lease ID [protected]

Rent.com
Rent.com
Santa Monica, US
Mar 15, 2011 11:05 pm EDT

To: Irate and Fed Up

We are very sorry to hear that you are frustrated and we would like to resolve this issue for you. We have issued over 1 million reward cards to renters and assure that our intention is not to scam anyone. At times, the processing of reward cards can take a bit longer than anticipated. In order to help clear this up for you we will need some additional information.

Please contact us at research@rent.com with your Lease ID# or email address so that we can identify the issue and help resolve this for you. We appreciate your business and I look forward to hearing from you.

Sincerely,

Nick Davies
Customer Service

Rent.com
Rent.com
Santa Monica, US
Sep 10, 2009 12:38 pm EDT

To: geninlamp82

We are sorry if this has been a frustrating experience for you. We just looked into your account (using the email address: Syedafbukhari@yahoo.com), but there is no lease report associated with that email address? Is it possible you also registered on Rent.com using another email address?

Please contact our Renter Support team at the number or email address below, and we will be able to assist you with your lease report.

Thank you!

Rent.com Customer Support Team | RenterSupport [at] Rent.com
-----------------------------------------------------------------------------------------------
:: (p) 866.432.7368
:: (f) 866.265.4061
:: (e) rentersupport@rent.com

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5:31 pm EST
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Rent.com / RentPath reward card

Make sure if you do get your rent.com reward that you use it right away. I activated my card in October and did not realize it had an expiration date of less than 3 months later and set it aside. I went to use it a few days into January and it was expired. With the visa logo and it being a reward/gift card, it is decieving because I have never had anything other than a coupon expire that soon. It seems like a scam to get less people to redeem their reward. I was nervous to use the card for anything under the $100 because when you look at their policies, it looks like they can charge fees for everything. I called them about reissuing the card because I never used it once. They say there is nothing they can do. I am pretty sure there is always something a company can do if they care to do it. It is very disappointing that they give you such a short time period to use or lose the funds.

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Anonymous94
Hatboro, US
Dec 22, 2014 11:56 am EST
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Why are you all complaining? It's something EXTRA. You found a place to live. These people don't REALLY owe you anything. Who really gets money for finding an apartment.

If you look at the FAQs on the site, it clearly says the card has an expiration date. It also tells you the process of confirming the lease and issuing the card. It seems that if you were so active about calling them to get the card, you would have used it when you received it instead of letting it sit. Who does that with free money?

All you have to do is READ!

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CMBM
Mendon, US
Oct 20, 2014 12:05 pm EDT

3 times I've emailed them about the rewards card never showing up. I'm on the 3rd e-mail from them stating that they re-issued the card and that it will arrive in 7 - 10 business days. Mail does not take 7 - 10 business days. Anyway, I'm on day 9 and still (3rd time) have not received the card. Our lease was signed in May and it is now October! I would guess that they clearly have made it past the 3 month card use of which if it ever does arrive, it will have expired. This is a total scam and I agree they should not be allowed to advertise this deal when they never comply with it. SCAMMERS are rent.com

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kosmosgoddess
, US
Sep 11, 2014 8:39 am EDT

I'm so very annoyed with rent.com! Seems to me this $100 reward is a complete gimmick! Rent.com says
that they mailed it out twice already. Each time I've waited the expected 10-12 business days. It never arrived! I contacted rent.com for the third time now 2 days ago. With no answer as to what is going on. Extremely annoyed

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SidSri
Seattle, US
Apr 10, 2014 7:19 pm EDT

I called up [protected]. Chose the option to report missing/stolen card and then told the customer service representative that I need a new card. I was told that they can send a new card from the bank with $25 charge for replacement . So i will get a new debit card with $75 credit and expiration date as 3 months later. Its better to lose $25 than a whole $100. I need to remember to encash the money asap when the get the replacement card

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r2d999
Winter Park, US
Dec 31, 2013 4:53 pm EST
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I sign a lot of leases because I frequently move around, so I thought I would try this Rent.com reward $100 Visa card deal. I’ve experienced this same odd issue that seems unreasonable, at the very least. By the time you get the card, it’s basically expired. I’ve never heard of a Visa card that expires in such a short time, almost too short to use it!

In my case, this was no fault of my own, and I had planned on saving it to use it a month or two later. After all, who expects a Visa card to expire within 1-3 months of getting it? Who knew? They don’t tell you up front. Unknowingly, when I went to use it, about two months later (because I like to save money), it had already expired. The card had the entire balance on it/was never used. I’ve contacted the company to see if they are willing to resolve this. I feel this was no fault of my own and misleading. I’m confident they will do the right thing, though. –Ben, CEO of Emera Media, Inc.

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MW603
, US
Nov 29, 2013 8:27 am EST

What kind of company only gives you 3 months to use a rewards card for using their service? It wasn't until I was in the checkout line at a major retailer that we discovered our card expired October 31, 2013. We even made purchases we normally wouldn't because of the $100 rewards card. Note to self: Check expiration dates...

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lm1720
Seattle, US
Nov 18, 2013 1:20 pm EST

Yeah, I got scammed too! The rules say you have 120 days to contact them about the card, which I did in that time frame. However, my apartment discontinued services with them over 30 days (how am I supposed to know that?) and apparently rent.com says that it's too late to receive the card. They were still listed on my lease and received their cut but have found a way to keep renters from receiving the reward.

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notafanofrenters.com
Hemet, US
Sep 15, 2013 2:04 pm EDT

I recieved my rewards card. With all the hussle and bussle of moving and setting up by the time I went to activate my card it had expired. Was told there is nothing they can do about that. WHAT A SCAM! I used renters.com to find my place. I would imagine they got something for that. I am not allowed to use what they offer. BS BS BS

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MizzouMary
Lone Tree, US
Aug 27, 2013 8:57 am EDT

We signed a lease June 1st, and have yet to get a reward card to use! I have contacted Rent.com 18 times now. They kept giving us the runaround saying they had to verify our lease. I sent them a copy of our lease, signed and dated months ago. Then a couple weeks ago - first part of Aug., after contacting them again and again, they said they did finally get verification from the apartment management that we did sign our lease. They said they mailed the card on the 8th of August but it would take 10-12 business days to receive. We never received it. Last week, I contacted them again, and was told the card was mailed on 8/8. I contacted them again on the 12th business day and was told they would cancel the card and another would be mailed to us. Last night, we received the original card, but of course, it was deactivated. Guess what? They mailed it this past Thursday, only two business days. They deactivated it one day after mailing it. They clearly had no intention of ever paying the $100 out. We think this is a scam. It was sent from zip code 60515, Downer's Grove IL. The company HQ is in California, so there clearly is a disconnect there. Just wanted to warn you about expecting a reward card from this company.

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vtwebb
Hillcrest Heights, US
Sep 14, 2011 7:57 pm EDT

This reward program is very much real. You do however have to stay on top of them to get your card. I also signed a lease 3 months ago but no reward call. It took two follow up emails to rent.com, but I just got an email stating my card is on the way. The first email said they are requesting information from my landlord to give them a week and check back. After a week I emailed again and the card is apparently on it's way. I would guess they do this for everycard on the assumption that a certain percentage of people will never claim them if they have to do a little bit of work (sending two emails!) on their own.

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Rent.com / RentPath FRADU

I WAS LOOKING FOR AN APARTMENT AN FIND ONE ON CRAIGSLIST 1 BDRM FOR $800.00 A MONTH THE RENTER E-MAILED MY AND SAID I WAS APPROVED AND TO SENT HER 1ST, LAST, AND SECURITY DES, OS I DID, THINKING OK I WILL BE MOVING BY DEC 1ST, NOT THEN SHE E-MAIL ME BACK ASKING FOR 6 MONTHS UP FRONT, SO I DID THAT THINKING WELL MY RENT WILL BE PAYED FOR 6 MONS AND I WOULD NOT HAVE TO WORRY MY RENT IS PAYED, THIS MONEY WAS SENT BY WESTERN UNION AND AFTER THE FIRST WESTERN UNION I CHANGE THE TEST QUESTION BUT IT WAS STILL PAYED OUT, I CALL WESTERN UNION AND SPOKE TO THEM ABOUT THE TEST QUESTION WELL THERE WAS NIOTHING THEY COULD DO IT HAD ALREADY BEEN PAYED OUT EVEN THOU THAT TEXT QUESTION WAS NOT ASKED, ANYTIME IT HAD TO PICK MONEY UP I WAS ASKED TO ANSWER TEH TEXT QUESTION THIS TRANSACTION TO PLACE IN LONDON, I THEN REPORTED THIS PERSON TO FRAUD COMMISION, FERDERAL COMMISION IN WASHINGTON DC, THE BBB, AND THE FBI, AND ALSO THE LONDON POLICE . THE LONDON POLICE DID GET BACK TO ME BUT WERE NOT ABLE TO FIND THIS PERSON SO I QUESTION THIS TO SEE IF THEY DID NOT HAVE A CAMERA IN THIS OFFICE WERE THIS MONEY WAS PICKED UP AND WHO PICKED IT UP OR ID OF PERSON, DON`T YOU NEED AN ID TO PICK UP WIRED MONEY OR THEY WORKING TOGETHER ON THE SCAM NEEDLESS TO SAY THAT I AM STILL IN THE SAME APARTMENT AND NO MONEY TO MOVE I AM OUT OF $4700.00

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Rent.com / RentPath Management

I lived in one of the units in ROBERT TREAT APARTMENT, MILFORD, CT last year. Their repair service is terrible. whenever the water is leaking or toilet is clogged, it will take them 4 days to fix it. There are roaches in my and all our neighbor's units as far as I know. Swimming pool water is always dirty so it was closed most of the time...

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Rent.com / RentPath $100 reward "missing"

After being promised $100 from rent.com for signing a lease with my apartment community, Archstone, it's been 4 months and I haven't seen it. They claim they mailed it but strangely enough, it never arrived. Also, they emailed me today (after several emails from me to them) that the card expires today so I should call immediately. Then they gave me a fax number instead of a phone number.
No apologies, horrible customer service, a complete scam.

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Enrika Briggs
, US
Nov 10, 2015 11:35 am EST

I MOVED IN 2012 and within a few months I got a $100 visa gift card with rent.com on the top of the card. Great company great service

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DianeDivine
91304, US
May 20, 2015 5:53 pm EDT
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I moved into my apartment complex in December 2014 and immediately reported my lease to rent.com After a month of not receiving a response via email I decided to call in, the rep said it takes 8-10 weeks until the process is complete and the $100 Reward card is shipped out. Well...its almost June now, so that's 16 weeks so far, called in again today and was given the same run around, its not worth it but I hate being lied to. Just a heads up, don't be fooled

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pinky_baby36
Panorama City, US
Apr 27, 2015 11:52 am EDT
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So I moved into an apartment on Rent.com. I chose that because it offered a $100.00 reward card. I figured that will pay for the rental truck. Moved in December 2014. I told Rent.com. They said they would send something to my landlord to verify me. 2 months later my landlord still never received anything. They said have her call. She said she called but was told she needed to send something in an email. It's a big loop. I emailed rent.com so many times. This is their response, " Unfortunately we haven't received a conformation that Rent.om is your sole referral source. You can have your property contact us at 866.399.7368. Once we receive confirmation, we can issue your $100.00 reward card. " What a scam.

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JusticeLynn
Seattle, US
Feb 12, 2015 3:08 pm EST
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I am getting even more worried now after reading these posts! I moved in my apartment 12/14. I looked on the rent.com website and it states the card was sent on 1/30/15 and allow up to 10 business days to receive it, so I've been expecting it tomorrow (Friday). Yesterday I get an email that it was just sent out and to expect in in 10-12 business days. When I contacted customer service about this they replied that the email said it was processed on 1/30/15. Uh, no. First of all it was on their website, not my email and the words "sent" and "processed" are not the same thing. I have replied to their email so I am eager to see what they say. Sure seems like I should be getting something delivered overnight if they are going to keep true to what they say!

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Laurie Sharp
Indianapolis, US
Jan 22, 2015 10:06 pm EST

I moved in Oct. 3rd 2014 called about card they stated you will receive it 30 days after move in date. Its been now been 90 days since move in date. I guess I am one of them that will never see that reward coming. I will use renters guide next time.

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Amir Bulifa
Centennial, US
Nov 17, 2014 6:53 pm EST

I used rent.com to find my apartment. Filed everything and waited for my $100 gift card. I got a confirmation email on 10/07 stating the card would be mailed to my address (sent it t my sisters address since my mailbox at the new apartment is kind of odd and I didn't want to lose my gift card). Waited a few weeks for it to come in thinking it was delayed. It never shows up, so I email rent.com asking about it, and they say it was sent to a completely different address, my leasing office surprisingly. I call them and say it was not mailed to me, or the correct address on 11/12. They tell me it shipped on 10/10, AFTER receiving my correct confirmation email to the address I provided, it still went to the leasing office somehow. I call rent.com support and they basically tell me I'm a liar and
that I just changed my address to the correct one after emailing them. If that was the case then why did I get a confirmation email 3 days before the card shipped to the correct address I provided. I tell them I did not spend the card and all they basically told me was to file a police report. I go to file one online and receive an email saying I have to go file the report in person. A customer should not have to hassle this much when it was rent.com's fault for mailing my gift card to the leasing office. Complete scam, I will not use rent.com or recommend it after this kind of hassle. Especially after I got a confirmation email from them to the right address for them to tell me, I logged on and changed it after talking to them. You guys don't even know your own systems. I will post further complaints if this matter does not get handled by rent.com.
My email is Abulifa2@gmail.com and my name is Amir Bulifa if rent.com wants fix their mistake.

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ms lenon
Smyrna, US
Aug 15, 2014 4:06 pm EDT

i actually just got the process finished. they didnt give me the run around. a few employees were not knowledgeable of the process which sucks because i had to call multiple times but once i talked to the right person it was easy as pie. my lease has been verified and i am now waiting the arrival of my card. the lady said about 10-12 business days so within the next two weeks i should be receiving my reward.. crossing my fingers because so many ppl on here are not satisfied. good luck everyone ill keep u updated

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r2d999
Winter Park, US
Dec 31, 2013 4:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I sign a lot of leases because I frequently move around, so I thought I would try this Rent.com reward $100 Visa card deal. I’ve experienced this same odd issue that seems unreasonable, at the very least. By the time you get the card, it’s basically expired. I’ve never heard of a Visa card that expires in such a short time, almost too short to use it!

In my case, this was no fault of my own, and I had planned on saving it to use it a month or two later. After all, who expects a Visa card to expire within 1-3 months of getting it? Who knew? They don’t tell you up front. Unknowingly, when I went to use it, about two months later (because I like to save money), it had already expired. The card had the entire balance on it/was never used. I’ve contacted the company to see if they are willing to resolve this. I feel this was no fault of my own and misleading. I’m confident they will do the right thing, though. –Ben, CEO of Emera Media, Inc.

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Rent.com reward is a scam
Burlington, US
Sep 26, 2013 5:02 pm EDT

My $100 card was never received and they say that it was activated. I am the only one who reads my personal email address that was provided for the access code. I waited 2 months for nothing. What a scam!

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browneyez40
Decatur, US
Jul 01, 2013 10:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just hope that I don't have any problems when I get ready to submit my claim.

It's always something!

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5:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rent.com / RentPath Stole deopsit

I sent rent.com $850 as a deposit on an apartment in Fenway. They told me once payment was received I would be able to look at the apartment and then the contract would be sent and I could finalize the details. After sending the $850 they told me I needed to send the next 5 months rent upfront or the contract was void! Ironically I had yet to see the contract nor the property so I had no intention to send more money upfront. I asked for my money back and have never heard from them again! What a scam! Never use them!

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gitmo234
Toms River, US
Jun 29, 2009 11:39 am EDT

You got scammed. It was not rent.com but someone pretending to be from rent.com

Rent.com
Rent.com
Santa Monica, US
May 13, 2009 8:19 pm EDT

We are very sorry to hear that this happened to you! Was the property one that you had already seen online at Rent.com and visited in-person?

In the future, if you have any suspicions about a property or if something does not "feel" right to you, check our online "Security Center" page first (http://www.rent.com/company/security/ - for a list of known Rent.com scams) or contact our renter support team for assistance [protected] or via email at rentersupport@rent.com).

Please feel free to drop us a line!

ComplaintsBoard
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11:44 am EDT

Rent.com / RentPath $100 Check From Rent.com a GIMMICK

Hello All,
Rent.com promises people with $100 reward when they report a lease for a property they saw on rent.com. They claim that they will send out the check to you within 8-10 weeks of lease reported to them, But this is not the case! Infact on their website, they claim that the 8-10 weeks is the time they take to confirm the lease with rental office and to send out a check to you.

I reported the lease and it is now close to 12 weeks and after repeated complaints with their customer service, they claim that my rental office did not confirm the least yet with them, and they cannot send me the check. The funniest part is, this guy gave me the responsibility to urge my property manager to confirm the least with rent.com as soon as possible, to enable rent.com to send me the check! So that means, if my rental office does not confirm the lease for a year with rent.com, I wouldn't still get a check!

I am thinking that this is just a gimmick to attract people and make use of their system, so they can make big business through advertisements etc. Note: One of the rental office told me that they pay $400 to rent.com, for every lease referred through rent.com. So we get only a portion of what they get and they are really not paying anything out of their pocket!

So I would recommend everyone to NOT use rent.com because they would at end of the day wait in anticipation of the check and be disappointed!

I am going to wait for another 2 weeks (3 1/2 months) and then if I still don't get the check, I will report them to BBB, to avoid other people to not fall in to such traps!

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Andrea Richerson
, US
Nov 03, 2019 5:07 pm EST

Receipt of money taken out of my account. But my rent wasnt paid. March and April of 2019. I would like my money refunded back to my card for these months.

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magus0422
Lansing, US
Oct 09, 2009 1:00 pm EDT

The $100 reward card is a total scam. We signed a lease over 4 months ago, citing rent.com as our referral source. After being in the apartment for nearly two months, I called customer service to check the status of our card.

I called several times over the next month and was told they were "confirming our lease with management". I was standing right next to our property manager when she signed and sent them a confirmation fax that we used rent.com as a referral source.

I called and I was told that the property manager did not confirm I used rent.com as my source. I was standing right there. I had the property manager call them, this still did not resolve the issue. I asked who they spoke with, since I was standing right there during the call and fax, and they would not give me a clear answer.

I believe this is nothing more than a marketing scam and would discourage anyone from using this company in the future. Horrible experience.

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K Pettaway
, US
Aug 23, 2009 2:07 am EDT

I just wanted to say that in 2003 I rented an apt in Federal Way Washington, and I looked at the apt on Rent.com, but since they were around the corner from my previous apts I really didn't need rent.com to decide on whether I would rent or not.
I moved into the townhome and I would say a check came weeks after I moved in. I truly wasn't expecting it at all. I am assuming the complex knew I checked them out on rent.com and informed them that I had in fact rented there.
It really works but I guess it really is the apts responsibility to let rent.com know.

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gitmo234
Toms River, US
Jun 29, 2009 11:38 am EDT

I'm in the same boat. I reported my lease in March and still have heard nothing back. It just keeps saying that it is in-process. I wont be using rent.com again. I will tell landlords that I refuse to use it because of the service and delays

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mrsb
, US
Mar 05, 2009 7:34 pm EST

I work in the apartment industry, and I know how rent.com and other similar referral sites work.

rent.com pays based on the response from the rental office. not IF they respond, but HOW they respond...and their response is DIRECTLY related to what you put on your application where it asks you "How did you hear about this property?"
if you did not answer that question, or put something OTHER THAN rent.com on it, the property won't pay rent.com, and therefore YOU don't get paid. I have had new residents come up to me and ask about our response to your rent.com request, and I have had to tell them they will not be getting paid because they put another website on their application.

The properties that advertise on rent.com do NOT pay listing fees to place their ads, they only pay for leases referred by rent.com. In turn, rent.com only pays the renter for move-ins that they get paid for. If you look at ads on rent.com, you will notice that most, if not all, have some kind of coupon that you are encouraged to print out; or at the very least it strongly urges you to be sure to tell the apartment complex that you 'saw it on rent.com'. They know they won't get paid, and rely on the renter to remember the right website when they are filling out their paperwork or talking to the leasing person at the apartment complex.

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Emily Natalio
,
Nov 06, 2008 8:40 am EST

I used rent.com a few years ago and received a $100 gift card in the mail. I remember distinctly because I was so broke that $100 went towards electricity the month I received it!

I think some people may not receive itbecause of the verification your leasing office has to provide to the company. If they are not responsive or you do not send in a copy of your lease, then you won't receive it. I'm not sure if things have changed since then--but maybe that's the case.

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