Monitronics Security — calls for payment when payment has already been made

J
This review was posted by
a verified customer
Verified customer

I pay my bill on time every single month!!! They call every month before the bill is even due asking for a credit card payment over the phone trying to get a double payment for one month service. When I ask why they are calling before the bill is due they say they are just making sure we pay the bill on time. When I tell them that I will send it by check every day until it's due date they call again acting like they never talked to me the day before. This goes on probably 20 days a month and is soooo incredibly annoying!!!!

I also signed a contract for a three year agreement through Monitronics Security Systems. I added a warranty agreement for an additional $5.00 per month. When I called to cancel the warranty they told me that there was never a warranty on the plan. I asked them why I am being billed an additional $5.oo per month and they hung up on me. BY FAR THE WORST COMPANY I HAVE EVER DEALT WITH!!!!!!!!!!!!!!!!!!!

Responses

  • Sa
    sandy Jun 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We signed up for monitronics nearly a year ago. Since then, I have received multiple past due notices for bills - but never a bill. I set up automatic payment through a credit card, several months ago, but they have no record of it. Every month I call and talk to a customer service rep AND a supervisor and this nonsense continues. Each month they say they have no record of anything. We are thinking of canceling this is so annoying.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.