Approached by a shady looking gentleman while out in front with my family. Offered a 'free' home security system in exchange for placing two Platinum Protection security signs with LED lights in the front and the back of our house. Their reasoning for this was advertisement on a busy street, so I happily obliged at the opportunity to protect my family. After jumping through some hoops on the phone for about 30 minutes, eventually they get me approved for my 'free' security system.
Fast forward to 2 years after installation, somewhat happy with my experience so far. Economic times start getting rough on us, so a period comes and passes where we are unable to provide payment to Platinum Protection, and I make this known to them via phone. Everything seems ok, right? Wrong. Fast forward now to the 3rd month when I call in to make a payment for the previous two months + the third, I am put on hold after a representative picks up, only to be transferred to another representative, stating that my account had been placed with collections, in the amount of what was past due, totalling roughly $80 for the two months I had missed, but now I am told that they are also collecting for the future 3 years remaining on the contract, as well as all of the equipment provided to me, totalling a little under $3000.
I explained the situation, they were unsympathetic and told me there was nothing further that could be done.
Being in the situation we were in, at this point it was better to file the charges Platinum was demanding through my Chapter 7 I was completing. Keep in mind I had full intention on paying this company back and continuing their services, as I was quite happy thus far.
I call today to request a new sign as one of mine had cracked, no big deal. I call them up, am placed on hold, and then told my account was no longer being monitored due to being sent to collections, and then filed through Chapter 7.
Shady, SHADY business with terrible customer service. These guys could care less about anyone as long as they're lining their own pockets with ridiculous charges to their trusting customers.
STEER WIDE AND CLEAR OF THIS COMPANY!!!