Cen Com Inc
Reviews and Complaints

I have gone thru what many people are reporting. Almost impossible to cancel. Hidden fees, overcharged, no calls when alarm was tripped on several occasions, nobody answered the phone when I called on several occasions, fees to refurbish equipment that was brand new and in perfect condition and sent back in the original box.

Do not use them Cencom Frank Hawk will threaten to sue you and fly to your state to do it. They do not have your social security number they can not report you to credit beauru . There is no signed contract to enforce all payments were made through PayPal. This company is a scam Do not use anything like this. Frank Hawk of Cencom INC threaten to report my attorney to the Texas Bar Association Cencom threaten to take my home and car. . Do not pay them a dine their collection is non enforceable no signed contract. Frank Hawk of Cencom does not exist it is a front for Ronald Cats who runs this business from his garage. Scum of the earth. I am a retired Marine.

Do not do business with this company. On at least two occasions they didn't call when the alarm was tripped. They constantly try to nickle and dime you by changing equipment . When I canceled and sent them the equipment back, 90+ days latter they send me a bill to refurbished the device. The device was used for 30 days and was in pristine new condition. Not a scratch on it. I have bills that say $0 is due, but now they send me an invoice for $35. Plus they never sent me my refund I requested for canceling the service.

Is someone willing to reach out to me that has dealt with this company? I've had the same experience as most on this message board.

The Washington State Attorney General issues warning about CenCon:
https://www.atg.wa.gov/news/news-releases/home-security-company-alarms-consumers-draws-attention-attorney-general-s-office
I too have been scammed by them. They get you by advertising low alarm monitoring rates, but in reality, they are super expensive, charging you left and right for anything and everything that is expected to be included already. I'm paying about $50 per month. When trying to remove one item, they threw on a $35 charge to remove one item. Why do they have many good reviews. They pay their customers 3 months of free alarm monitoring if you write a good review on them. You don't need to pay your customers to write a good review if you are truly good. Stay away from them. Don't let them make it sound like these posts are false. Is the Washington State Attorney General's Office false?

I used Cencom D.B.A. American Digital Monitoring for just over 2 years. I own a small security company and had them monitor my customers. I had several complaints from my customers. 1 person said they never received a call, 2 customers said it was 45 minutes before they received calls and one customer said the person they received the call from was very rude to him. Then American Digital Monitoring doubled my bill. When I called them to ask about it, the person I talked to was very rude and told me to go to another monitoring company. Now that I am moving my customers to another company, American Digital Monitoring said they "missed" adding something in the past and I will receive a very large bill. They built the accounts on their server, if they "missed" something, they should be responsible. In my opinion, if you are starting a security company DO NOT USE Cencom, D.B.A. American Digital Monitoring

They are a scam. Stay away

I worked for this company and witnessed how rude and unprofessional they are. I was fired due to helping customers with problems and leaving them happy.

I signed a 24 month alarm monitoring service contract with this company on 7/9/2011. They completed my 24 month term on 6/30 eventhough nothing in the terms and conditions states that I will not get the full 24 months. I was put on a month to month plan on 7/1/2013 and was charged $19.95. I cancelled on 7/6/2013 but they charged me another 2 months - $39.90.

Per the terms and conditions there is a 60 day advance notice required for cancelling any plan including the month to month plan. I cancelled before my 24 month plan was supposed to end on 7/9/2013 so even with the 60 day cancellation requirement I should of only been charged an extra $39.90 instead of $59.85. They refused to work with me to satisy my complaint.

Their website says that "you can cancel anytime" but even for month to month subscribers they will be charged an extra 60 days when cancelling. What is to stop them from having a 360 day advance notice cancellation requirement and saying you can cancel anytime? This company is a scam. There have been several complaints against them so the attorney general has even taken action against this company. Avoid this company at all costs. If all consumers take a stand against this fraudulant company it will go out of business.

Here is the gov action on this company

On September 6, 2012 the Washington State Attorney Generals Office entered into a consent decree with Cencom, Inc. a Kirkland, WA business.

Cencom Inc. and all successors are hereby permanently enjoined and restrained from directly or indirectly engaging in failing to clearly and conspicuously disclose the material terms of alarm monitoring services, Misrepresenting that Cencom is a BBB Accredited Business if it is not, Failing to offer valid agreements to consumers, failure to disclose early termination fees, failing to obtain a consumer's explicit informed consent of the Terms and Conditions of the agreement and misleading "free" advertising.

Cencom shall provide two reports to the Washington Attorney Generals Office. Each report Cencom will set forth the changes it made, why those changes were made and what those changes are intended to accomplish. Upon entry of this Consent Decree, Cencom will immediately cease and desist all billing activity against any consumer who has previously attempted to cancel their account but was denied due to Cencom's practices, all collections activity against any consumer whose alleged debt was incurred due to the practices of Cencom and within 45 days of the entry of the decree Cencom agrees to send letters of explanation to all relevant credit reporting agencies explaining the reason for any collections actions against Cencom customers. Cencom will request that all record of such collections actions be expunged from the credit reports of affected customers.

This agreed upon refund program will expire 75 days from the entry of the Decree and Cencom shall mail refund checks to all consumer who have responded to the the email Cencom has sent out in order to determine the amount necessary to compensate the consumers for the early termination fee that the consumer actually paid to Cencom.

Im going through the same with american digital, they told me bunch of lies about how they are able to connect my alarm to a VOIP, i told them exactly what i have. Before signing up, i asked many questions, the agent told me that it will work 100% and the service was $5.95 a month, she also told me if im not happy, the only thing im responsible for is the shipping back fee for the equipment. I was not happy at all with their service, tech could not even tell me where to locate the phone box, the he told me i have to purchase additional equipment and my monthly fee will jump to about $25 a month, afterward i decided to cancel because it was not what i was told at the beginning, i canceled my contract in less that thirty days which is their cancellation policy for a full refund, so i never had my alarm working. Finally, when i got my invoice, they have charged me for tech support $35.00 and equipment shipping $18.95 and a $99 for the equipment, i told them that i will not pay them a penny, they are filing collection on me for $171.80. Do not buy anything from this company, total scam, they pull you in with the $5.95 a month, then they hit you with other fees to make as much money as possible from you. When i called and complained, i was told someone will call me back, no one ever did. scam scam scam, be aware!