I don't recommend using this card. They locked it up 3 times for no reason while I was purchasing low dollar items online. Now I have a sizable balance on it and I can't make a purchase or get my money off of the card from an ATM. Customer service is useless and tells you your card is unlocked when it isn't. I strongly believe they hold your money hostage so they can take it. I got government benefits on the card which should be even more secure than a regular bank. I have no idea how to get my money off of the card and I don't dare try a transfer to my bank after what I read in the other posts. Horrible!
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That is absolutely infuriating, and I would be livid if my money were locked up like that. Here is the systematic approach that works: stop calling frontline support, they are useless. Go to the CFPB (Consumer Financial Protection Bureau) website and file a formal complaint right now, because prepaid cards fall under their jurisdiction and they force a real response within 15 days. Also, request a physical check to be mailed to you for your full balance instead of attempting a transfer, since you have read the warnings. Call Money Network one more time, ask for a "supervisor" immediately, and state clearly that you are filing with the CFPB today unless they give you a clear procedure to close the card and send a check. Document every single call with date, time, and name. You are not powerless here; you have a paper trail on your side.