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Money Network Financial / EverywherePaycard.com

Money Network Financial / EverywherePaycard.com review: failure to attend to fraudulent activity 4

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1:09 am EST
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For a business that specializes in handling money and ensuring that people get their money this company is failing on a grand scale.

Let's start with the basics.

One, my ex-girlfriend whom i broke up with almost one year ago had secretly created a secondary account using my personal information, and the money network website. Since then she has been moving LARGE amounts of my pay to her own bank account. For one I was never contacted by Money Network to verify this considering I am the main card holder, nor was I aware this had been going on until i tried to pull money to pay my rent for last month. The first time I called their call center service, I had been told that I had green-lighted this, despite my claims that this is a fraudulent activity and I had no idea this was going on. I was told that I would be getting a fraudulent report in the mail days from the call, but never received one. Meanwhile, It turns out that according to the person on the phone I had been discussing this with she had been doing this for the better half of a year, but only in smaller increments.

I had called on multiple occasions to have the account cancelled so that she would not have the opportunity to take any more of my hard-earned money, but the most they did was issue me a new card. Two pay periods later, my ex (that darling woman whom i had spent ten years supporting) had taken my entire paycheck within two transactions. I currently have no money what-so-ever, and am wracking my brain how to solve this issue, while keeping this apartment I had worked so had to get.

This issue is for lack of a better word; "###ed". How is it that someone who busts their hump trying to make money to support themselves, get screwed this bad, and once they call and complain about it are treated like they're the ones being treated like they're the ones trying to get over? I was told that once I actually do get this fraudulent activity investigation underway I will be credited back the money she took, and if the investigation proves true I will get my money back, but that's taking time I don't have, and this situation should have been resolved when I first learned of this activity.

Not only am I appalled by the fact that someone can just take someone else's money without consideration, but the lack of competence surrounding the idea that the cardholder can't even stop this person from continually bleeding them, or take them seriously enough to sit back and think "hey, if someone is complaining there may be something behind this" . The extreme issue i find at fault with this is that the secondary card creation option on the Money Network site is completely automated. This means that anyone can just waltz up and make a secondary account without any prior knowledge. That's just irresponsible.

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments
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ScottTieps
US
Apr 30, 2016 1:37 pm EDT

Twice in less than 6 months I've been hacked. First was $1700+. This time over $700. I caught the fraud while the transaction was pending and deducted. Called them and was told I could not even dispute it until it posts in a few days yet they deducted my money immediately. After I wait days for posting it will take a few weeks for them to investigate. Are you crazy? Both times I have had my card in hand and the fraud happened within minutes in other States. Horrible horrible horrible company and even worse customer service

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Don Ervin
US
Nov 29, 2017 11:58 pm EST

Something isn't right with this organization. Class action will reveal the truth and put and end to these deceptive business practices,

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Don Ervin
US
Nov 30, 2017 12:38 am EST

I will be filing a complaint with the FTC mid week next week. I have also engaged counsel to file a class action against them. Very deceptive business practices.

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Latravis Tate
US
Oct 18, 2022 9:48 pm EDT

I was using my money network card to accumulate my checks to purchase a car and a apartment note I work 2 jobs so upon 10/13/2022 I go to the car lot I call my card to notice I have a [censored]ing 0$ balance I contact this company dispute department I was informed to fill out a dispute Form return it within 10 days to receive a provisional credit so I did so twice I fax them called to check up on it I was told to contact for update tomorrow then I was told again to follow up the next day then was told to follow up in 2 hours and I should have my credits back to my account.not to mention the fraud is over $5000 $5305 to be exact.i have a [censored]ing headache cause on top of being borderline homeless I have yet to get any understanding whatso ever the reps put me on hold and pretend to be doing something when in actuality nothing is being [censored]ing done.do anybody know how to contact the CEO vp or any thing

  1. Money Network Financial / EverywherePaycard.com Contacts

  2. Money Network Financial / EverywherePaycard.com phone numbers
    +1 (888) 913-0900
    +1 (888) 913-0900
    Click up if you have successfully reached Money Network Financial / EverywherePaycard.com by calling +1 (888) 913-0900 phone number 0 0 users reported that they have successfully reached Money Network Financial / EverywherePaycard.com by calling +1 (888) 913-0900 phone number Click down if you have unsuccessfully reached Money Network Financial / EverywherePaycard.com by calling +1 (888) 913-0900 phone number 0 0 users reported that they have UNsuccessfully reached Money Network Financial / EverywherePaycard.com by calling +1 (888) 913-0900 phone number
  3. Money Network Financial / EverywherePaycard.com address
    5565 Glenridge Connector, N.E. Mail Stop GH-52, Atlanta, Georgia, 30342, United States
  4. Money Network Financial / EverywherePaycard.com social media
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    Oct 06, 2024
Money Network Financial / EverywherePaycard.com Category
Money Network Financial / EverywherePaycard.com is ranked 15 among 30 companies in the Digital Banking category