The complaint has been investigated and
resolved to the customer's satisfactionResolved Money Network — failure to attend to fraudulent activity
resolved to the customer's satisfaction
For a business that specializes in handling money and ensuring that people get their money this company is failing on a grand scale.
Let's start with the basics.
One, my ex-girlfriend whom i broke up with almost one year ago had secretly created a secondary account using my personal information, and the money network website. Since then she has been moving LARGE amounts of my pay to her own bank account. For one I was never contacted by Money Network to verify this considering I am the main card holder, nor was I aware this had been going on until i tried to pull money to pay my rent for last month. The first time I called their call center service, I had been told that I had green-lighted this, despite my claims that this is a fraudulent activity and I had no idea this was going on. I was told that I would be getting a fraudulent report in the mail days from the call, but never received one. Meanwhile, It turns out that according to the person on the phone I had been discussing this with she had been doing this for the better half of a year, but only in smaller increments.
I had called on multiple occasions to have the account cancelled so that she would not have the opportunity to take any more of my hard-earned money, but the most they did was issue me a new card. Two pay periods later, my ex (that darling woman whom i had spent ten years supporting) had taken my entire paycheck within two transactions. I currently have no money what-so-ever, and am wracking my brain how to solve this issue, while keeping this apartment I had worked so had to get.
This issue is for lack of a better word; "###ed". How is it that someone who busts their hump trying to make money to support themselves, get screwed this bad, and once they call and complain about it are treated like they're the ones being treated like they're the ones trying to get over? I was told that once I actually do get this fraudulent activity investigation underway I will be credited back the money she took, and if the investigation proves true I will get my money back, but that's taking time I don't have, and this situation should have been resolved when I first learned of this activity.
Not only am I appalled by the fact that someone can just take someone else's money without consideration, but the lack of competence surrounding the idea that the cardholder can't even stop this person from continually bleeding them, or take them seriously enough to sit back and think "hey, if someone is complaining there may be something behind this" . The extreme issue i find at fault with this is that the secondary card creation option on the Money Network site is completely automated. This means that anyone can just waltz up and make a secondary account without any prior knowledge. That's just irresponsible.
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