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1.0 5 Complaints
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LaRedoute Complaints 5

5:54 am EDT

LaRedoute Unpaid arrears

I was unable to collect my order due to Covid. I contacted La Redoute, they assured me the package would be returned to them and I would be refunded. Despite this 3 months on I'm still receiving demanding arrears letters for late payments.
I've sent over 15 emails, text messages and spent over an hour on hold on the telephone. They never answer the phone or my emails

Desired outcome: Wipe my balance clean

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2:36 pm EST

LaRedoute Return never processed refunded

Hello. I made a return back at the end of September and never received confirmation or my money back. I have called and left messages 4 times, emailed and I just tried calling again and the number for the US is not functioning. I would really like this issue to be resolved ASAP.

Desired outcome: money refunded

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3:26 am EDT

LaRedoute no refund for return and no reply to my emails

customer : 1047484
order: 1100393

I have returned my order since March 2017 and I have not refunded still.
Nobody replies to my email on [protected] . Also there is an answering machine on the phone line I left a message but nobody called back.
Please I need a serious explanation from a representative of LaRedoute company.
My email is [protected]

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Is LaRedoute Legit?

LaRedoute earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds LaRedoute to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, LaRedoute is known for their high standards and safety. If you're thinking about dealing with LaRedoute, it's wise to check how they handle complaints.

We found clear and detailed contact information for LaRedoute. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. you are considering visiting, which is associated with LaRedoute, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

LaRedoute website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • LaRedoute protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to LaRedoute. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
1:29 am EST

LaRedoute The whole experience was a nightmare

The entire experience with was a total nightmare! I have purchased one item from this website and when my order arrived it was incorrect. I decided to contact La Redoute and asked for a replacement. Following all the instructions I sent it back the same day and said that I was waiting for the correct item. Later they contacted me via email and said I would get a refund because my item was no longer in stock. They scammed me and did not give my money back. I will never use La Redoute again!

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12:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LaRedoute Misinformation / Website

On the 1st December 2011 I placed an order for a number of clothing items with When on the 12th I had not received my items, I sent an email for an update. On the 13th I received a reply saying there was an issue with the delivery address I had entered and could I re-enter it and include all my address details (like I was going to leave half out!) as the shipment had not yet been dispatched. I advised them the full details had been listed and there are no Post Codes in Southern Ireland. On the 15th I received an email advising that there was an issue with UPS not recognising the Irish address (Amazing such a multinational delivery company, with offices all over the world has an issue withe an address in Ireland) & therefore the order was now cancelled! When refund had not been applied to my Account within 5 days, I sent numerous emails chasing which I was told on the 28th the refund would be made but it would be after New Year as their Accounts were now on annual leave. On the 11th January I STILL had not received a refund & after numerous emails (polite but stern) and phone calls to France (at my expense) on the 12the January I received a full refund. I was so annoyed I wrote a letter of complaint to their head office and received an email back on the 16th apologising for the inconvenience but that the system was now OK and I could replace the order if I wished (they had put 0000 in as a Post Code for Ireland). So, I gave them a 2nd chance & on the 18th January I placed another order for €183.00. On the 20th January I decided I'd just check the status of it via their website & it wasn't showing up so again I contacted them requesting a tracking reference for the UPS web site, no reply received until the 25th! Goods still not received and no tracking reference or status showing up on their website. They eventually came back to me on 27th advising their was still an issue (with UPS & not their system of course) the order wasn't dispatched, couldn't be dispatched and they were going to give me an immediate refund (which they did). I order goods from all over thee world including USA & China & I have never had an issue but the service or lack of in relation to feedback, delay with initial refund & overall service was appalling. I would advise everyone in Ireland NOT to order from this company as there will be issues with delivery addresses. It's a shame as they do have lovely clothes for both women & kids. To date, I still have not heard back from them to confirm if the delivery address issues have been resolved and to be honest, I'm not going to give them or me a 3rd chance. Take my word for it., DO NOT BUY FROM THIS WEBSITE... :(

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Overview of LaRedoute complaint handling

LaRedoute reviews first appeared on Complaints Board on Feb 10, 2012. The latest review Unpaid arrears was posted on Nov 1, 2021. LaRedoute has an average consumer rating of 1 stars from 5 reviews. LaRedoute has resolved 0 complaints.
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  1. LaRedoute Contacts

  2. LaRedoute phone numbers
    +33 36 633 1780
    +33 36 633 1780
    Click up if you have successfully reached LaRedoute by calling +33 36 633 1780 phone number 0 0 users reported that they have successfully reached LaRedoute by calling +33 36 633 1780 phone number Click down if you have unsuccessfully reached LaRedoute by calling +33 36 633 1780 phone number 0 0 users reported that they have UNsuccessfully reached LaRedoute by calling +33 36 633 1780 phone number
    +1 (716) 226-0733
    +1 (716) 226-0733
    Click up if you have successfully reached LaRedoute by calling +1 (716) 226-0733 phone number 0 0 users reported that they have successfully reached LaRedoute by calling +1 (716) 226-0733 phone number Click down if you have unsuccessfully reached LaRedoute by calling +1 (716) 226-0733 phone number 0 0 users reported that they have UNsuccessfully reached LaRedoute by calling +1 (716) 226-0733 phone number
  3. LaRedoute emails
  4. LaRedoute address
    57 rue de Banchemaille, Roubaix, 59100, France
  5. LaRedoute social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
LaRedoute Category
LaRedoute is ranked 251 among 1576 companies in the Online Shopping category

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