Missguided
Reviews and Complaints

Yo, so I recently copped a longline sleeveless blazer from Missguided UK. It was my first time ordering from them, and let me tell you, their shipping charges had me shook. I'm based in Singapore, and the fees were off the chain! But hey, I was really feeling that blazer, so I decided to go for it anyway.

When I finally got the item, I was a little disappointed with how it looked. The blazer was super puffy and just didn't sit right on my body. I had to take it to the tailor and get some alterations done to make it lay flat and fit better. It was definitely an extra expense, but now that it's fixed up, I'm pretty pleased with it overall.

To be real, I'm not sure if I'd order from Missguided again. While I'm happy with my purchase, the high shipping fees and the extra hassle of getting alterations done made the process a bit of a headache. Maybe I'll give them another chance down the line, but for now, it's up in the air.

I recently stumbled across Missguided UK and I gotta say, I wish I had found this site sooner. The prices seemed pretty great for what I was ordering. But then, I was hit with a massive $75 duty fee when FedEx delivered my order. I mean, seriously? Are they trying to rob us or what?

On top of that, I was really disappointed with the cheap quality of the clothes. Everything seemed to be made of polyester. Ah well, what can you expect for such a cheap price, right?

Anyway, I ended up returning 75% of my order via 2-day USPS delivery. I waited patiently for a month, wondering when I would get my refund. But then, Missguided dropped a bombshell on me: they hadn't received my return and asked me if I had my receipt. Of course, I couldn't find my receipt anywhere, so the $230 I spent on my order plus the $75 duty fee just went down the drain.

Honestly, Missguided is so slick with their scams. It's unbelievable that they get away with doing this to so many people. They've basically created a whole industry out of scamming their customers. Pathetic, really.

So, I checked out Missguided UK when they were offering huge discounts, one of them being 80% off and the other 90% off. I was elated to find such great deals as I had heard a lot about this brand but never shopped from them before. However, my excitement was short-lived.

Firstly, it took them almost 10 days to deliver my order, which was quite a long time if you ask me. And when I received my orders, I was extremely disappointed with the quality. It felt like the clothes were cheaply made and looked like something you'd buy in a roadside market in China. Moreover, the sizes were not accurate at all. I ordered a size 4, but the clothes that I received were way too big, making me look like a potato sack.

My best friend ordered clothes in a size 10, but they barely fit me, despite me being a size 4. It was sickening to see that such a popular brand was not even bothering to maintain uniformity in sizes and quality control. Additionally, there were items missing from my order, and they also sent me the wrong items.

Honestly, I don't know what happened because I used to shop at Missguided in Westfield and never had any issues with sizing or quality. The clothes there were true to size, and the quality was much better than what I received here. I am so disappointed that I wasted my money on this brand, but as they say, you get what you pay for.

I stumbled upon Missguided and was excited to try out their clothes. I ended up clicking and scrolling through multiple pages of trendy outfits and accessories. It was a tough challenge narrowing down to the top must-have items for me. But when my order arrived, I was disappointed with my choices and decided to return them.

That's when things went downhill. Missguided claimed they never received my return items, even though I had shipped them back with USPS. I was upset because this wasn't the first time a company had pulled this scheme on me. Previously, I had a similar issue with sexydresses.com. This time, I was savvy enough to keep my USPS receipt and tracking number. I promptly emailed it to Missguided. Despite doing everything by the book, I still haven't received reimbursement for my returned items.

It's quite disheartening to experience something like this. It makes you wonder - is it even worth it to order from Missguided? Given the dishonest nature of their returns policy, I wouldn't suggest it, unless you're prepared to deal with the headache of potentially losing your money. It's a shame because they truly have a variety of beautiful clothes on their website, but it seems the company is more focused on taking customers' money than providing great customer service.

My advice to you would be to save yourself the trouble by shopping with a reliable, trustworthy online store that won't try to rob you of your money. It's just not worth the hassle!

It's been quite some time since I made an order on Missguided UK (missguided.co.uk), and I'm sad to say that my experience thus far has left much to be desired. I purchased a number of items, and unfortunately, 2 of them didn't quite fit. I figured it'd be no problem to send them back for a refund, but boy was I wrong!

Even with proper returns and tracking information provided, it's been a full 36 days since I ordered and I'm still waiting on a refund. After shipping the items back, I knew that they had arrived at the "US processing facility". And yet here I am, another month later, going round and round with customer services staff just to try and get my money back. You wouldn't believe it, but twice now they've given me the same old excuse of "wait up to 21 working days".

It's now become quite clear "21 working days" actually meant nothing as I hit my 21 day mark and contacted Missguided UK (missguided.co.uk). After confirming that they had indeed taken inventory of my returned items and received my package, I was told to wait "another couple of days". Does that sound right to you? I don't think so. I have hard proof that I shipped the items back and that they received it, yet I'm still waiting for what's rightfully mine.

In this day and age, customer service should be paramount for any business to succeed. For me, this experience has been nothing but frustrating and disheartening. Maybe you'll have better luck than I did, but based on my recent experience, I'd suggest avoiding Missguided UK (missguided.co.uk) altogether.

So, I recently had an opportunity to shop at Missguided UK (missguided.co.uk) for a dress and clutch, and I must say, I had high hopes for this experience. I usually shop in ASOS and Topshop, so I thought the sizing there would be similar. I excitedly ordered my regular-size dress, but unfortunately, the dress was not the perfect fit I had hoped for, as it was too small.

Now, you would expect that since I cannot use the dress, I should probably return it. Well, that's what I thought too. I tried to return the item, but the label the company provided did not have a zip code, making it quite difficult for the post office to identify one for best use. Not just that, the label did not have a tracking number to trace the package. So I was left with no option but to mail the dress back.

Fast forward to a month later, and I still have not heard anything from the company, so I decided to send them an email inquiring about the package's whereabouts. To my shock, they told me they never received it and asked me to provide proof that I sent it. I was quite puzzled because I didn't keep proof of the regular post I had used to send it. The company then responded that there was nothing they could do about it. Quite discouraging and disappointing, isn't it?

So my advice to you would be to think twice before buying from Missguided UK, or if at all, you decide to buy from them, do it with caution. I recommend that you cover yourself and make sure that everything is in order. You see, my experience shows that one can never be too careful. It is essential to keep proof of everything you send, no matter how trivial you may think it is.

In conclusion, my experience with Missguided UK was not satisfactory, but if you decide to purchase from them, keep in mind that regular post may not be the best way to send packages, and make sure you have proof of sending it. Therefore, I cannot recommend shopping at Missguided UK from this experience.

I had two orders from Missguided UK, and I was disappointed with their service. My first order got lost in transit, and they offered me a refund, which I agreed to. However, later that day, they sent me an email apologizing and telling me that they actually found my first order and gave me a tracking number. When I clicked on it, I was surprised to find the tracking number for my second order! I was so frustrated with their lack of organization and honesty. They cannot just play smart and rob me! If I don't receive anything in the next five days, I'm going to file a dispute.

I must say that this experience with Missguided UK was very misleading and disorganized. I would not recommend this website to anyone. It is better to save your money and shop somewhere else. The website should be shut down because they have many complaints on their Facebook page from customers who have issues with refunds and orders. I wish I had read those before making a purchase from Missguided.

So, I'm real happy that I finally won my case against missguided. Took me a loooong time to see my money back, but I'm relieved they finally coughed up. Just wanna give y'all a heads up before you start splashing your cash on their website - think twice, seriously. If you do run into any issues with them, they won't handle your complaints properly, if at all. Most of the time they don't even get back to you, let alone give you clear instructions on how to file a complaint. And don't even bother looking for any external dispute resolution services 'cause they're not linked to any. Makes it real tough if, like me, you end up having to take 'em to court. Trust me, it cost me a lotta moolah just to get my cash back. But here's the thing - even once you've won, you're still gonna be outta pocket. Small claims court does NOT allow you to claim for any damages. It's just a right pain in the rear. Sure, their clothes might be pretty nice, but the whole experience ain't worth the hassle. And don't even get me started on how they treat their customers. I ain't the only one they've screwed over - I've talked to others with similar experiences, and lemme tell ya, it ain't pretty. So here's what I'ma gonna do - I'ma spread the word far and wide on all the review websites I can find. I want other customers to know what they're getting into before they make the same mistake I did. And maybe, just maybe, enough people will speak out and missguided will get their comeuppance.

Yo, so I gotta tell ya, I've been ordering from missguidedus.com for ages. Like, over 10 times, ya know? But now I gotta say, I'm done with 'em. It used to be one of my favorite sites to hit up for clothes, but not anymore, and neither will my crew of online shoppers, ya feel me? They switched up their shipping carrier and now they don't even ship to Canada with RoyalMail no more. Smh. Now they using FedEx, which we all know charges out the wazoo for international shipping coming into Canada. I only copped a bikini top on my last order for like $28 and FedEx bopped me with a $27 brokerage fee. Nah, son. That's ridiculous.

Missguidedus.com, listen up. You gotta know that you're losing your Canadian crew 'cause of this, straight up. It ain't economically feasible for us no more. So go ahead and switch back to RoyalMail and bring us all back in your fold. Peace.

I have got to say, I am not happy with the way Missguided has treated me in the past few months! I ordered a bunch of stuff from them, but when they arrived, some of the items weren't up to my standards so I decided to return them.

Well, that was when things started to go downhill. Even though I returned the items back to them, I never got the credit I was supposed to get back for some of the products. So, I decided to get in touch with their customer service department.

But do you think they responded? Hell no. I waited and waited, but nothing ever came through. After some time, I decided to reach out to them again. Only this time, they gave me a credit note instead of a refund.

I was a little annoyed but made peace with it and tried to use the code, but guess what? It didn't work! I mean, seriously, what kind of customer service is that? I contacted them several times, but they used the same troubleshooting steps over and over again, as if they were stuck on autopilot.

And to make things worse, every time I told the next representative that the previous one had already made me try the same thing, they told me the same old thing: that it was working on their end so it should work on my end too. Really, Missguided?

It's now November, and I still have not received my £60 or the items I wanted. And even after all this time, they refuse to sort things out for me. What’s more, they are also unwilling to give me any information about their governing body. Can you believe that?

Overall, I wouldn’t recommend Missguided to anyone if this is the kind of service you'll receive. They have a terrible return policy, and their customer service is absolutely useless.

I waited almost a month to get my refund and when I chatted with customer services on the chat- after awhile the lady said I wasn't refunded because they didn't receive the items.

I sent her the screenshot of the emails stating that they did and was going to refund the money within 5 days (email was received Dec 10th, 2021 - today is Jan 4, 2022) she then said checked again and said I was in fact, refunded on the 10th (didn't you check the first time I asked?).

I was like no, I did not get my refund to my original payment and showed her screenshots of my bank statements to the 10th which she said it was refunded on. I then screenshot my entire bank statements from Dec 10th, 2021 to today and all she kept saying was sorry that on her end it says payment processed.

She said she can escalate a further investigation and at this point I'm already mad [censored] hell. I understand that this isn't technically her fault but the fact I had to go and ask for my money is so embarrassing for the company as a whole. If I waited and did not keep track (it's $200 worth of money, I [censored]ing better) I would've never gotten the money. She apologized about the taking long to reply but was not genuinely sorry, she also said to wait ANOTHER 5 business days for someone to email me about the inquiry.

Another thing I don't get is that she said I was REFUNDED on the 10th but HOW!? I got the email literally on the 10th stating it was going to take about 5 days so I couldn't have been refunded on that exact day. Ugh.

I spent $135 on maternity clothes through their website…I used fedex 2 day shipping and fedex sent my package to the wrong address but put delivered on there but the person that signed for my package does not live at my residence…I filed a claim with misguided and was told that they couldn't help me because it shows delivered. So now someone has all of my clothing and misguided doesn't seem to care. I'm angry because they didn't even try to investigate and I talked to fedex they said misguided needs to file a claim with them but they didn't.

I ordered over $300 worth of merchandise from Missguided. My order number is [protected]. I only received half of my merchandise. I spoke with Fundiswa from live chat. They told me that my order was shipped in two separate shipments with two separate tracking numbers. https://tracking.weareprocarrier.com/?tn=MSG000232929 is the link that Fundiswa gave to me for the second shipment that I never received (the tracking number for this never updated). The first tracking number with items was delivered (so the entire order says delivered on the website). I believe this is why no one will help me. I did not receive the second half of my order. They said if I did not have my full order by October 4th to hop back in chat (bottom right on first screen shot attached). The tracking number never updated still. 10/4/2021 I spoke with Taher who I have an email from (attached). I was told to fill out a missing goods forum. I filled it out and it was declined (photo attached) I also reached out on Facebook and they said there was nothing that they could do as they can not reopen the missing goods claim. I would like for this matter to be investigated. The proof is in the package weight and the size of the package. It was in one of their smaller bags and it was packed to the brim. My whole package (over $300) would not have fit in there. The package says it weighs around 6LBS. I am not sure if this is correct or if this is fraudulent with the company as well. I am missing: playboy x missguided gray fluffy knit cardigan US 0 (out of stock, but I will take a size 2) playboy x missguided black cropped knit rugby sweater US 0 playboy x missguided green cropped knit rugby sweater US 0 playboy x missguided pink bunny all over print pajama set US4 playboy x missguided pink bunny repeat toweling shirt US 0 playboy x missguided green oversized knit cricket cardigan Please help! I never thought I would fall a victim of fraud to Missguided US as I had trusted their company until now. I tried to reach out to them for help and was denied. I did not want to reach out to other companies for help but this is my only option as Missguided will not help me. Their BBB reviews and comments under their IG page promote that this is happening to others as well.

Update: I just contacted live chat on the Missguided US website and got representative Tina. I told her I needed help locating the second package and she ended the chat without writing back.

i ordered something from a Missguided. it arrived tampered with, and with dead gnats inside of the bag. I contacted the merchant and told them i was going to throw it out as i have no idea whats happened to that bag and per U.S. Code 1365 - Tampering with consumer product, i dont have to hold on to it or keep it in my house. AS soon as i saw bugs, i threw it out. And i told them that. I even have a pesticide company that now comes every two months because i signed a contract for pesticide treatements. Missguided decides to be vindictive, and tries to tell me to send it back AFTER knowing that i threw it out. They KNEW i wasnt going to go back into the garbage to get it. I even provided proper evidence and photos. They closed the chat on me. Missguided has sent me incorrect items, sent me orders with missing items. This is the first time i have actually complained about something like this. I dont ever ask for a refund.

Hello,
I am complaining in relation to a parcel I I ordered on Sunday 6th December using next day delivery, spending £6 on this delivery. 6 days later it hasn't even been dispatched yet. I am perfectly aware that there is a backlog of parcels waiting to be delivered but do not give the option of next delivery if there is no way of providing it.
I am very annoyed with this and would like to receive a refund of the £6

I placed an order on Sat 23rd Nov and paid for express shipping hoping that I could receive by Fri 29th Nov. Missguided claims that express shipping takes 2-4 business days with AUD11. Yet, I was charged AUD11.99 with no reasons and my parcel has still not yet come (it's currently 3rd Dec). I have been trying to contact their customer service and they never seem to help. I've chatted to them 5 times, they did nothing but asked me to wait and allow till the end of that day to receive the parcel. I have a feeling that the parcel might have been missing as there has not been any update on courier website. Hence, I asked them to contact the courier which is Skynet. They asked me to contact instead. What is on earth? You call yourself customers help line?

your staff is uneducated they are not familiar with air india policy i was booked my tickets canada to india return in some how i did nt get my flight canada to india then i call to your customer care to explain while scenario and ask them that my return ticket is still confirm they said yes you can travel if your are not boarding your first flight but your return ticket is still confirm then 27/10/2019 i am going for checkin they didn't allow my to take a flight they said as per air india role i can't travel i don't know way your executive misguide the customers this is the worst airline service they didn't pick my call no refund anything worst experience with air india airline

Last night I got a call from the number +61451927917 and the name shows for the number as fazeer aussy the person called me and asked my name as exact as correctly. And he has known my work place also. I don't know how. So by the way that moment I asked him who's speaking this. And the next moment he went silent for a minute and passed the phone to another person and then he gave me an explanation like hello ma'am actually we're from virgin australia and I asked from where in repeat and he repeated virgin australia in a very impolite manner. I said okay and continued listening cause I wanted to gather some points. Then he told about an account in linkedin, I don't have any [censored]ing account there nor I don't have any need to make an account there. But he mentioned that he got my details from the profile there so I answered him that I don't have such an account maybe they've contacted the wrong number wise. Then I heard a gang behind him laughing. But still I kept the line connected. And he told so we've selected you for the post you've applied in virgin australia and we want to know what's the longest mile you're currently flying? (they've somehow gotta know that i'm working for srilankan airlines) so I told them again I a haven't applied for anything like that and I declined the call. The after like 2 minutes he ringed me again. I didn't answer and once again I got a misses call from the same number. After a few minutes I got another call from the number +61415541993 and the name shows as rushkhan hikam. I've got 3 missed calls over and over and then thisoment i'm writing this complaint also that [censored] is bothering me. For me personally I felt its something really indecent and immatire also its much deceiving cause who knows maybe those uneducated bullies are misguiding the genuine clients of the airline too in this way. So this is something you should take action. Because its something illegal as well as a huge fault to pretend as reputed airline professional disrespectfully. I hope the airline relevant department will take a responsible action on this.

I ordered a size 6 dress on the missguided website and received a dress which although labelled a size 6 is bigger than a 16! Attempting to return, I went to my local Hermes store who were unable to scan the returns label and advised me to contact Missguided. This seems impossible as no telephone number or email is provided on their website. Attempted to arrange a collection via the website which consistently errored. Spoke to online chat (very slow) who attempted the same and also errored. He advised me to travel overr 50 miles to Asda and return. I declined. He then advised I could have a credit note issued and return at cost via the post office. He then disappeared so im guessing that wont happen. Left in limbo now what on earth do I do with a dress the size of a tent that I cant return? DO NOT USE

Hi I received a bikini faulty.The strap has broken and I'm due to go on holiday on Wednesday evening for a month.Ispoke to Chloe from misguided on live chat and sent her a pic and she informed me to send back the product.This is a big inconvenience for me and I'm not happy with the service, as you can imagine the last thing on my list right now is to return a faulty item.I also told Chloe that I've started using missguided a lot lately but I'm going to have to look elsewhere