Nitrotek Customer Service


Nitrotek Ltd

4th Floor Goyt Mill, Upper Hibbert Lane, Marple
England, Greater Manchester
United Kingdom - SK67HX

Customer Support Phone Numbers

+44 161 883 0054(Sales) 2 0
Mon10:00 AM - 6:00 PM
Tue10:00 AM - 6:00 PM
Wed10:00 AM - 6:00 PM
Thu10:00 AM - 6:00 PM
Fri10:00 AM - 6:00 PM

Nitrotek Complaints & Reviews

Nitrotek / a complete disgrace, stay well clear

Oct 25, 2018

The RC car was my boys birthday in March 18. After 10mins of use one of the wheel axles appeared to have broken. We sent in photos and they diagnosed the issue, telling is we needed 2 spare parts which we then tried to order, but they were out of stock. In Sept they finally arrived and I...

Nitrotek Ltd / rc tank

Oct 15, 2018

Do not use this company. They are a decade behind other online merchants in terms of levels of service and attitude to customers. They do not care. I ordered an RC tank for my sons birthday and it didn't work. It made me as the father feel awful as he was incredibly disappointed. I ordered...

Nitrotek / products are poor quality and customer service is horrible!

Aug 22, 2018

Bought nitro rc truck, took nearly 1h to start as couldnt pull the cord, it worked 2 times and then stopped. Send the item back. Has been emailing support team everyday for the refund as the quality was poor and didnt want item back. Cant speak on the phone even the same tom in sales work...

Nitrotek / radio controlled car fault caused damage on itself, refusing a refund

Jun 12, 2018

I have bought an upgraded version of radio controlled car blue ice with brush less engine for £143. So far so good, but 3rd day from receiving it a steering went unresponsive and the car crashed. I have contacted them about the issue, the next time a wheel got detached from the car because...

Nitrotek / rc car

May 14, 2018

Car overheated, melted the plastic cog, essential components ping off when you pull the trigger back so the car won't work at all, and the metal base was so hot it burnt my son twice! Used for less than half an hour before it fell to bits, currently refusing a refund, demanding evidence...

Nitrotek / poor quality and even worse customer service

Apr 09, 2018

Dead on arrival helicopter. connecting battery resulted in smoke. Received replacement part (was not easy) but unfortunately it did not fix it. Shipped it to UK (track & trace with required signature and it got refused at delivery. Shipment returned and I shipped it again. Unfortunately it...

Nitrotek / I am very disappointed

Dec 11, 2017

I ordered a WL Toys XK A600 5CH Remote Controlled Plane RTF 2.4GHz two months ago and have never received it. It was supposed to be a Christmas gift for my brother, but I started to look for something else and asked for a refund because something tells me that the plane will never...

Nitrotek Ltd / no registration custom clearance documents

Jul 26, 2017

Nitrotek LtdBought a motor scooter from a company called wrap express ltd who were acting on behalf of nitrotek ltd.The scooter was advertised as having all documents to register it for use on british roads.But the dvla rejected it because it did not have any import documents saying it could be used...

Nitrotek / What a joke

Nov 07, 2016

Purchased a car from Nitro Tek website and it arrived damaged. Car did not work, so I contacted NitroTek customer care service and asked for a replacement. They agreed and asked me to send the broken one back. They refused to give me a return label so I had to pay for the return shipping...

Nitrotek / Remote control car

Aug 18, 2016

Avoid-avoid-avoid-avoid-avoid-avoid-avoid-avoid This is a hideous company to deal with, as other have said on many many review forums, avoid this company at all costs. When something goes wrong they don't want to know, send you bs excuses to get out of there problems. Bought a remote control car...

Nitrotek / Not worth it!

Jul 15, 2016

I have ordered a remote control car from NitroTek and did not receive it. It was very difficult to communicate with customer service because they replied slowly and actually did not care. After numerous phone callas they finally agreed to send me another one and when it arrived it was not...

Nitrotek / Do not buy from this Nitrotek! You will never get your money back!

Apr 29, 2016

Ordered a car from Nitrotek as a birthday present for my son and when it arrived it was already broken and did not work at all! I immediately contacted customer service and they agreed to take it back and send us another one. It took them over three moths to deliver a replacement. It wa... / Condor rc car kit

Feb 27, 2016

I bought a condor rc car kit and there are missing parts in box I phoned nitroltek about the missing parts they said I hate to buy the missing parts which so far has cost me £16 pounds I haven't made all the car up so far but now I'm worried if there are more missing parts . I'm really angry... / Seller promised new car, but still nothing

May 07, 2015

We bought remote control car from the company But our experience was really bad. They delivered it, but it didn’t work. The seller excused and asked to return it. After that it turned out that such car was the last one. He offered the discount and advised us to... / They didn't provide guarantee and refused to change the defective car

May 05, 2015

We ordered remote control car from the company It was big mistake to buy from them. We got the car, but it didn’t work already. We called the seller and asked to change it, ‘coz the seller promised money back guarantee within 30 days. However, these jerk... / The seller delivered broken toys and impossible to change them

Dec 29, 2014

I bought remote control car and plane from the website My family was disappointed, ‘coz these toys didn’t work at all. The seller sent defective cars and plane and when I called them, the rep told me that now they had holidays and asked to call after 4 day...

Nitrotek / Awaiting parts

Aug 15, 2014

On the 22nd July I ordered some spare parts for my ex car ref no [protected] and to date I have mot received them although The money has been taken from my account i am still waiting For 2 cent mounting plates no 60207. I was informed that these Goods had been dispatched but I have still not... / Sent me damaged order and didn't reply to emails

Mar 29, 2014

I bought car for my son from the website So it arrived in damaged box and of course it never worked. I haven’t received phone number of the company, and they provided only email address. I sent them multiples emails, but these scammers never replied. I’m so...