MiniInTheBox
Reviews and Complaints

This was the response to me trying to EXCHANGE an item that was too large (based on their "Sizing Charts"!

Sorry that we don't have the return label, please return it to our Asia warehouse by the cheapest tracking service in the post office. Usually, it costs $10-$40, and it takes 2-4 weeks for delivery. The exchange for size M will be issued once we receive it and pass the quality check.

Please check the return instruction below.

1. [REQUIRED] Please write down the Order #: [protected] on the paper and include it with the package. Also, once you ship it out within 7 days, please fill in the Return Package Information (e.g. Tracking Number) on the "order detail" page, so that we can identify your package more efficiently and correctly.You can visit the page here: Order Detail (If you're unable to fill in the record, please reply to us with the Tracking Number, Carrier, and Receipt.)

2. Please understand that you'll need to pay for the return postage. Because we don't have the return label service, please use the cheapest tracking service of local Post Office to return the parcel to China, and mark it as "Returned Goods" for exemption from duties.

Special Reward: If you use the cheapest tracking service in the post office, you may claim a special reward from us, which values half of the shipping postage you paid, and you can use it to pay for a new order on our website.

3. Please don't use express services like DHL Express, UPS, or Fedex to ship the package. If you use the original package to return, please remove the original labels to avoid misunderstanding by the custom/carrier.

4. Please make sure the returned item is in brand-new condition, unused, and with original tags/packaging so that it can pass the Quality check and the exchange could be processed without any problem.

5.Return Address

Name: TianGuiChuan

Address: 3rd Floor, No.1 workshop, DingMei Manufacture (Old Industrial Area),No. 399, Meixiu Road, Xiuzhou District

City: Jiaxing

Country: China

Zip code: 314000

Telephone: +86- [protected] (Chinese only)

If your local post office has any problem with returning to above address, please contact us with details as soon as possible.

[REQUIRED]: So once you ship it out within 7 days, please fill in the Return Package Information (e.g. Tracking Number) on the "order detail" page, so that we can identify your package more efficiently and correctly.You can visit the page here: Order Detail (If you're unable to fill in the record, please reply to us with the Tracking Number, Carrier, and Receipt.)

We appreciate your cooperation and support.

This company, MiniInTheBox, is the worst I have ever had to deal with. I order stuff online all the time and this company is just worthless. First of all, it's a 10-20 day delivery, which is not a problem for me because I am a patient person. So, I ordered my item on Sept. 18 and waited. A month goes by and I got online to check the status of my order, but it still said "processing" and the estimated shipping date was Oct. 22. So, I waited again. Yesterday, on Oct. 27, I checked again and it still said "processing" and that the estimated shipping date was still Oct. 22.

I looked everywhere on the site for a customer service number, but I couldn't find anything except a form you can fill out and then they will email you back when it's "resolved". My email got a response saying that since the item I ordered was in an "unexpected high demand", the item will be delayed and now won't ship out until Nov. 11. If it ships out on the 11th, that will be almost 3 MONTHS before it's even shipped, and that doesn't include the 10-20 shipping days.

This is NOT okay, this is NOT how to run a business. I am a PAYING customer, and if I pay to have an item by a specific date, then the company I order from needs to make sure I get it on that date, or at the very least get in contact with me and tell me it's going to be delayed. This was supposed to be a gift for my sister's birthday, and now I am going to have to buy another gift so I am actually able to give my sister something on her birthday. Instead of telling her that this company doesn't know how to run a business and who knows whether my item will actually be shipped on Nov. 11 like they say or "delayed" another 2 freaking months!

I strongly advise you not to buy anything from these people. They are just $#*!ing worthless!

I just wanted to share my experience with you all, especially those who are looking for good deals on products. I recently ordered two Galaxy Note 4 wallets from miniinthebox.com on September 17th. I paid for the "Express Expedition" shipping option, which promised a delivery time of 2-3 days. However, it has been a few weeks now and I still have not received my order.

The first notification I received was on September 18th, saying that my items had been shipped. The second notification came on September 19th, stating that my items were in a Hong Kong center. On September 22nd, I received another notification saying that my items were still in the same Hong Kong center, but were ready to be shipped to New York. The SF Express shipping company's last update was on September 22nd, stating that my items were still in Hong Kong and ready to be shipped to New York.

I contacted customer service to inquire about my order and was told that this type of shipping usually takes at least a week. I explained that I had paid for faster delivery and received a second response apologizing for the delay and offering me a 50% rebate to choose another item. However, if I wanted faster delivery, I would have to contact the carrier myself. I suggested using the rebate to speed up the delivery, but I have not received a response from a supervisor after three days.

I am very disappointed with the service I have received from miniinthebox.com. I am not even sure if I will ever receive my order. I want to warn others to be careful when ordering from overseas companies. The same products can often be found in the US and shipped without any hassle. These companies may offer lower prices, but they often come with a lot of problems and stress. Please be careful and do your research before placing an order.

I recently had an experience with MiniInTheBox and I have to say, it was not a pleasant one. I placed an order in January and after two months of waiting, I still had not received my product. I opened two tickets with the business, but they automatically closed without any resolution. I was left with no product, no customer service, and my money was gone. It was a frustrating experience and I would not recommend doing business with them.

When I reached out to MiniInTheBox, they responded with an apology and an explanation that the package was shipped via postal mail and occasionally, packages might get lost during transit. They suggested that I choose standard or expedited shipping for faster and more reliable delivery. They also offered a full refund for my order, which was appreciated. However, their response was not without its flaws.

For one, they did not clearly state their location on the site, which could have helped me understand the shipping process better. Additionally, their customer service was not easily accessible and my tickets were automatically closed without any resolution. Finally, their request for me to "wait patiently" was not a satisfactory response to my frustration and it felt disrespectful.

Overall, my experience with MiniInTheBox was not a positive one. While their prices may be tempting, I would caution against doing business with them. It's important to have accessible customer service and clear communication about shipping processes to avoid frustrating experiences like mine.

I recently had an experience with miniinthebox.com and I have to say, it was not a good one. In fact, it was the worst experience I've ever had with an online retailer. I made the mistake of ordering from them on September 15th, 2017 and paid for Express Expedited shipping (2-3 days, and $12). However, processing took 5 days, so I should have received my order by September 22nd, 2017. Instead, it arrived on September 28th, 2017, the same day I received a message from miniinthebox.com telling me my order would arrive in 7-10 days due to a hold up in customs. Needless to say, I was not happy.

After receiving my order, I realized that it was not what I had expected and decided to return it. This is where things really went downhill. I contacted customer service and requested a refund, which they agreed to. However, it took several messages and a lot of back and forth before they finally agreed to refund the entire amount of my order, including shipping. This was on September 29th, 2017.

Fast forward to October 13th, 2017 and I still had not received my refund. I contacted miniinthebox.com again and was told that their attempt to refund the money to the credit card I used had failed. They instructed me to send them a request for funds via Paypal, which I did. Now, I am supposed to get my money in 3-4 days, but I am not holding my breath.

To make matters worse, miniinthebox.com has been less than helpful throughout this entire process. They have been slow to respond to my messages and have even tried to cast doubt on my assertions. For example, they recently sent me a message here (at Trustpolit and not miniinthebox.com) saying they paid my refund and that I didn't pay them via Paypal. While it is true that I did use Paypal to request my refund, I was instructed to do so by Carla in customer service because their attempt to credit the credit card I used had failed.

Overall, my experience with miniinthebox.com has been a complete disaster. I would not recommend doing business with them to anyone. They are completely incompetent and have caused me nothing but frustration and stress.

So, I had a bit of a rough time with MiniInTheBox. I ordered a part and a phone case on September 7th, and they said it would arrive in 5-8 business days. But guess what? It's now October 10th and I still haven't received it! I checked my order status and saw that they didn't even ship it until September 23rd. And to make matters worse, the other part I ordered is out of stock and won't be restocked. That's probably why it took so long to ship the first part. I didn't even get an email about any of this, even though they send me marketing messages all the time. I had to go to the website and check my order status to find out. And to top it all off, they haven't even refunded my card yet! I ordered both parts together to save on shipping, but now I'm paying more for the part I actually wanted because of the shipping costs. If they had told me the part was out of stock, I wouldn't have ordered the other part in the first place. It's just a big mess. I tried to post a review on their site, but apparently my email isn't confirmed even though I get all their marketing messages just fine. I requested a confirmation email, but I never got it. Ugh, it's so frustrating! I just want to know when my parts will arrive and when I'll get my refund. And why didn't they tell me any of this in the first place?

I placed an order on February 1st on MiniInTheBox.com and paid extra for 5-8 business days shipping plus insurance. I thought that by paying extra, my package would arrive on time. However, my order was received, processed, and shipped on the same day, but I noticed that there was no change in tracking information by the 10th. I decided to contact customer service to inquire about my order.

After submitting my ticket, I received a response from the customer service team. They apologized for the inconvenience and informed me that they had used Postal Service to ship my order incorrectly. They provided me with a tracking number and a link to track my package. They also mentioned that due to an extremely busy schedule of the customs, it's normal that I still haven't received the package because it's still in transit. However, if I do not receive my order by March 11th, I should contact them as soon as possible. As a token of their apology, they offered me rewards worth shipping fee 4.71 USD.

I was disappointed with their response. I paid for a certain service, and they forgot about it. Instead of offering me a refund, they offered me rewards on their site. I didn't need the money; I needed my package to arrive on time. I paid for faster shipping, and they failed to deliver. People have deadlines in their lives, and they need things done at certain times. If they know they are incapable of shipping quickly, they shouldn't advertise that. This kind of misrepresentation is inexcusable.

In conclusion, if you don't have a month and a half to wait for your order, forget the whole thing. MiniInTheBox.com failed to deliver on their promise of faster shipping, and their customer service response was unsatisfactory.

This website is a total nightmare! If you have a problem, good luck trying to get in touch with anyone. I mean, seriously, you can't even send an email! I placed an order and it never arrived. I'm pretty sure it was shipped to the wrong address, but I had no way of letting them know. I couldn't even find my customer order number or any information about the order. You need that number to contact anyone in the company, but it was nowhere to be found. Months later, it magically appeared, but it was too late. There was nothing that could be done, and I STILL couldn't contact anyone. I don't know what you're supposed to do if you haven't placed an order and need information or have a question. You need that number for even the slightest chance of getting in touch with Mini In The Box.

To make matters worse, I noticed a charge on my bank account for an order I never placed. I had no idea what the item was, but it was apparently shipped to the same incorrect address as the first order. At least it was returned and I wasn't charged, but I still couldn't contact anyone at the company. It turns out that the website failed to update my current address, even though I had entered the correct information after I moved. I am beyond frustrated with this company. There is no way to make returns or correct order errors. I am extremely disturbed by this latest incident.

Update: I recently discovered that Mini In The Box is now selling products through Amazon. I've never ordered anything from them through Amazon, but I'm curious to see if they've improved their process. Amazon has a feedback system in place, so I hope they've taken that into consideration. Unfortunately, Amazon isn't the easiest platform to communicate directly with sellers, so we'll see how it goes.

Always pay with PayPal! They provide buyer protection, which is essential when shopping online. In case you never receive your item, you can always dispute through PayPal!

MiniInTheBox has a huge selection of products, but most of them are cheap stuff manufactured and packaged in China. Some of the items can be easily bought at your local dollar store for 1$, but MiniInTheBox would charge it for 5$ with shipping, which is not worth it. However, most items do what they are supposed to do, and their descriptions are accurate.

Shipping is a big issue with MiniInTheBox. None of the shipment was on time, so if you want a quick fan for your summer event next week, go somewhere else. The tracking service is a lie. I bought about 7 items with tracking, and they separated my purchase into three separate shipments, but only one of them gets tracked. When I inquired about this with customer service, it took me a few attempts before they started giving me a real response. They did explain to me that their products come from different manufacturers, which is why they separate their shipment. There was no pre-warning about the shipment separation, there was no consent, and on top of that, the tracking website they provide never works. Guess what? The items without tracking are still missing after 1.5 months.

Customer service is not the best. They respond fast, but their responses are mostly irrelevant to your question. They will use stock responses most of the time. I hate to do it, but I had to bring up PayPal and threaten them that I will dispute the transaction on PayPal before they started giving me a real response. They will also close your ticket without your agreement.

Overall, MiniInTheBox has a huge selection, but they are all overpriced cheap stuff. Their stuff does work, but it's cheap. The arrival of your item is not guaranteed, and shipment is never on time. Customer service does exist, but they will provide stock responses until you bring PayPal and dispute on the table. I would not recommend MiniInTheBox.

So, my family friend recently made a purchase from MiniInTheBox, and let me tell you, it was not a great experience. They ordered a pressure washer thingy, which cost them over $100, and when it arrived, it was completely broken. Water was pouring out of the machine, and even the battery got wet, making it unusable.

They tried to contact the website by filling out a ticket, but nothing happened. The website seemed completely broken, and even the code was messed up. By default, the page's code was broken, so the browser wasn't even submitting a ticket at all. I had to enable CORS violations in the browser to get around this issue, but even then, nothing changed. There was no email or interface to show that anything had happened.

Overall, I would not recommend using MiniInTheBox. The website is just broken, and they are selling goods. It's mildly annoying, to say the least. I mean, blunders happen over other competitors too, but at least I can open a ticket there, show proof, and get my money back, no biggie. But here? It's just not worth it.

So, if you're thinking about making a purchase from MiniInTheBox, I would advise against it. The website and support need to be fixed before it can become a great website. Thanks for reading my review, and I hope I saved you a few dollars.

Wow, I can't believe it! I had a terrible experience with MiniInTheBox. I ordered a product and expected it to arrive within the 10 days they stated, but after 30 days, I still hadn't received it. To make matters worse, I had moved to a new address and MiniInTheBox couldn't even try to change the delivery address. They forced me to cover the extra return cost and charges, which meant I was charged 50% for a product that was returned to them because of their late delivery. Their customer service was quick but rude, and it was the worst shopping experience I've ever had.

But then, something even more unbelievable happened. I received an email from someone claiming to be a supervisor at MiniInTheBox. Her name was Tammy, and she apologized for the inconvenience and offered to help. However, her email was full of spelling and grammar errors, which made me wonder if it was even legal.

Tammy explained that my order had arrived in Sweden on the 18th, but due to an address issue, it began to return to sender. She said they hadn't received it back yet and provided a tracking link for me to check. Tammy also mentioned that the shipping method I chose was the cheapest and took the longest time for delivery, which was 10-18 working days (14-26 calendar days). She said they couldn't change the shipping address due to transit.

Then came the shocking part. Tammy offered me a special solution. If I updated my review on sitejabber to show that the case had been taken care of by her or removed it altogether, she would help me apply for a direct full refund without waiting and without any fee deducted. I couldn't believe what I was reading. Was this even legal?

Overall, I would not recommend MiniInTheBox to anyone. Their customer service was terrible, and their offer to bribe me to change my review was completely unacceptable. I hope others can learn from my experience and avoid shopping with them.