AllModern
reviews and complaints

As an expert in the category of Allmodern, I've noticed a mix of reviews from customers. Some have praised the outstanding customer service they received, highlighting quick issue resolution and integrity. However, there are concerns raised about pricing discrepancies, poor craftsmanship, and delivery issues. It seems that while some customers have had positive experiences, others have faced challenges with product quality and service. If you decide to shop at Allmodern, it's advisable to carefully review product details and consider potential risks based on the feedback shared by other customers.

So, my boyfriend decided to buy a couch from Allmodern, and let me tell you, it was almost as cute as me! However, the shipment date was delayed, and boy was I mad. I had plans to cuddle with my boyfriend on that couch, but it didn't show up on time. Not only was I disappointed, but my boyfriend was too.

Allmodern called us to let us know that there were damages to the couch during shipment, and that it would be delivered the following week. We were patient and waited for the delivery date to come. However, they called us again with an arrival time, and shortly after, they called again to let us know that the damages to the couch were too significant to deliver. We were told that we had to re-order an entirely new couch. What the heck?! That's not cool at all.

Overall, I would rate Allmodern a 0/10 and would never recommend them to anyone. Ashton Kutcher, if you're reading this, please come out and tell us that this is just a bad prank. We just want my boyfriend's couch!

I gotta say, Marsha from AllModern was a real gem. She was super nice and made everything easy peasy. But, let me tell ya, the rest of my experience with this company was a total bummer. I was so disappointed with my purchase, I can hardly even put it into words. They said my item was in stock and would be delivered in just two weeks. But, get this, it ended up being SIX WHOLE MONTHS before they even thought about delivering it. And even then, they couldn't give me a solid answer on when it would actually arrive. I mean, come on, that's just not cool. If they didn't charge me until the item shipped, it might have been a little better. But, seriously, who does business like that? I'm sorry to say, but I won't be buying from AllModern, Josh & Main, Wayfair, or Birch Lane ever again. It's just not right to treat customers like this and expect them to stick around.

I had a really frustrating experience with Allmodern. I needed to order a bunch of items for my upcoming move across the country, and I wanted to make sure they wouldn't arrive until after I got there. So I called their customer service line, and boy was that a mistake! I had to call three times before I even got through, and each time I was on hold for at least 30 minutes. When I finally got through to a sales rep, I explained my situation and asked if they could guarantee that the items wouldn't arrive until after a certain date. The rep assured me that they could, and I placed my order.

The next day, I got an email saying that the first item had already shipped and would be arriving a month before I even got to my new home! I was so frustrated, and there was no way to contact Allmodern via email - I had to call that same customer service line again. So I called, and of course I was on hold for another 15 minutes before anyone picked up. It was such a waste of my time.

Overall, I was really disappointed with the service I received from Allmodern. The sales rep I spoke to clearly didn't listen to my request, and there was no way to get in touch with the company except by phone. It was incredibly unprofessional, and I wouldn't recommend them to anyone.

AllModern is a website that sells furniture and home decor. I recently had an experience with them that left me feeling disappointed. I had my eye on a nightstand for a while, but it was out of stock for several months. When it finally became available, I decided to order two of them.

However, shortly after I placed my order, AllModern had a 48-hour sale where the nightstands were discounted by $170 for both. I reached out to customer service to see if they could offer me a credit for the price difference, but they refused. Instead, they offered me the option to refuse delivery of the nightstands and pay a $35 return shipping fee. They would then credit the balance back to my credit card.

While I appreciated the option, I was disappointed that AllModern wouldn't honor the sale price for me. I ultimately decided to return the nightstands and take my business elsewhere. It's frustrating to feel like a company doesn't value its customers, especially when they offer a special discount before the product has even been delivered.

Overall, my experience with AllModern was not a positive one. I would caution others to be wary of their customer service policies and to shop around before making a purchase.

I recently purchased the Berlin bookcase from Allmodern and opted for the White glove delivery and assembly service due to its weight. Unfortunately, the scheduled delivery date did not work for me and I was unable to reschedule through my account as the email had suggested. After making several phone calls, I was finally able to reschedule the delivery.

On the day of the delivery, I took time off work to await the arrival of the bookcase and assembly team. However, just one minute before they were set to arrive, I received a phone call informing me that the bookcase could not be assembled that day. The delivery team explained that it would take three hours to assemble and they had 25 other deliveries to make that day. I was left wondering why they would reschedule the delivery for a day when they knew they could not assemble it. Additionally, the last-minute phone call was frustrating and inconvenient.

The delivery team offered to refund my assembly fee, but this did not solve the problem of the bookcase not being assembled. They also suggested bringing in a third-party assembly team, but I would not know when they could come until two days later. This would require me to take another day off work, which was not a feasible solution.

Overall, I was disappointed with the service provided by Allmodern. The lack of communication and organization was frustrating and made the entire process more difficult than it needed to be. I hope that they can improve their delivery and assembly services in the future to avoid similar issues for other customers.

My experience with All Modern was not great, to say the least. My friend recently bought a new house, and I was tasked with furnishing and decorating it. We decided to order the Alfonso dining table from All Modern, as it was the perfect match for the dining room and it was a US company.

However, when the table arrived, we were disappointed to find that one of the corners was smashed in. We contacted All Modern, and they told us to donate the top and keep the legs, as they would order a new table top for us. This was in February or March, and we waited patiently for the new table top to arrive.

But as time went on, we heard nothing from All Modern. By early June, I decided to call and inquire about the status of our order. That's when I received the shocking news that the table had been discontinued and our order had been cancelled. I was grateful that I had called, as I would have never known otherwise.

All Modern refunded the US amount, but it came up short by $140.96 Canadian. It was frustrating to realize that we had essentially paid All Modern a large sum of money for a table that never even existed. It took them six months to tell us that the table was discontinued, and we were left with nothing to show for it.

I caution anyone who is considering purchasing from All Modern to be careful. We are still dealing with them and trying to get reimbursed for the missing amount. It's been a frustrating and disappointing experience, and I hope that others can learn from our mistake.

I just got the Newport Upholstered bed in queen size from AllModern for the guest bedroom in our brand new home. When I was checking out, I updated our address since we just moved across the country. But it looks like it didn't save. I've ordered from Wayfair and Joss & Main before, and since they're all connected, they must have defaulted to my old address. I got a text message saying that my order was on its way, and when I checked the tracking, I saw that it was going to my old address. I contacted AllModern right away and explained the situation. They tried to stop the delivery through Fedex, but it didn't work. The bed was delivered to my old address a few hours later. But AllModern was really quick to send me another Newport Bed to my new address. They told me not to worry about the one that was delivered to the wrong address, and they fixed the problem right away. I can't say enough good things about the customer service I got from AllModern. I called them twice about this issue, and they were so helpful and kind. I'm really impressed with how they handled everything. It makes me want to shop with them even more, and I definitely will.

I recently made a purchase on Allmodern.com for a lamp on June 24th. Unfortunately, when the package arrived, I noticed that there were missing parts, specifically the glass bolt. I immediately contacted their customer service team to request a replacement. They informed me that it would take about a week to arrive, but unfortunately, it did not. I called them twice a week to follow up, but they kept telling me that it was back-ordered. It wasn't until a month later, around July 30th, that I finally received the missing part. However, to my dismay, it was the wrong part! I contacted their customer service team again, and they informed me that they already knew it was the wrong part and that they were asking the vendor to send another one out. Unfortunately, they could not provide me with an ETA.

While this was frustrating, it was not the main issue. The real problem was that they had processed my card on the date of purchase, June 24th. Due to the issues I had experienced, I no longer wanted the lamp and requested a return. However, they refused to allow me to return it, so I filed a dispute. To my surprise, they charged my card again on July 20th and July 26th for the same charge without my permission. I had only made one purchase from them on June 24th, and they processed the same charge three times without my consent.

I immediately contacted my credit card company to dispute all of the charges. When I called Allmodern.com to inquire about the unauthorized charges, the customer service representative, Nanette, was unable to provide me with an explanation. She simply said that she was confused about the charges and that since there was a dispute, there was nothing she could do to help me. She advised me to contact my credit card company instead.

Overall, I am extremely disappointed with my experience with Allmodern.com. Their customer service was unhelpful, and their billing practices were shady. I would not recommend this company to anyone and will not be making any future purchases from them.

I remember the time when my Mom came to visit me from Europe back in October 2015. We were looking for a beautiful Rose shaped Rug for her living room and we stumbled upon www.AllModern.com. We found a stunning round rose shaped rug for $99.99, and we were thrilled to have found it. I placed the order, and within a few days, we received the rug. It was wrapped very well in clear wrap, which made it easy to take it on a plane. When my Mom arrived at her house in Europe, she opened the rug, and to our surprise, it was only a HALF Shaped Rose (Half moon). So, only half of the rose was there! I called AllModern customer service and sent them pictures of the rug and the order number. They apologized and sent me the same one for free. It took a few days to arrive at my post office, and I immediately upgraded the shipping for $100 of my money and sent it straight to my Mom in Europe.

When the rug arrived in January 2016, it was ANOTHER HALF SHAPE ROSE RUG! (Can you believe it?) I called AGAIN and asked to speak to the supervisor. After I explained my situation and their multiple mistakes, the lady said that their website had the wrong images of the rug. There were about 5 of them in different colors. She said it was supposed to be a "Half moon" instead of the "Full moon" rose, and that the website had the wrong images and descriptions.

I just asked for a return of my $99.99, and I will never ever purchase another item from this company again. Please be careful with this website, apparently they want you to have only half of your expectation. So, if you're looking for a Rose shaped rug, make sure to double-check the images and descriptions before making a purchase on AllModern.com.

I recently made a purchase from Allmodern, an online retailer that sells a variety of home goods. Unfortunately, my experience with this company was less than satisfactory.

Firstly, I ordered a coffee table and after two weeks of waiting, I noticed that the tracking information still said "in transit." Concerned, I decided to call Allmodern to inquire about the status of my order. To my surprise, I was informed that my order had been lost in transit and they had decided to issue me a new order. However, shortly after, they found my original order and cancelled the new one. If I hadn't followed up on my order, it may have been lost forever! It was frustrating to see that there was no system in place to track orders on their end.

This incident made me realize that Allmodern is an unreliable company. Unfortunately, my troubles didn't end there. When my order finally arrived, it was the wrong item. I contacted customer service and they agreed to send me a replacement. However, when the replacement arrived, it was also the wrong item! I couldn't believe it - this was the second time they had sent me the wrong item. They decided to issue me a completely new order, but this time, the item was unable to be located. It was incredibly frustrating to deal with such incompetence.

The only positive aspect of this experience was that the price of the item had dropped and they were going to issue me a refund for the difference. However, I had initially purchased the table with a gift card that had since expired. I requested that the refund be issued onto another personal credit card, which they agreed to. However, a few days later, I received an email stating that they could not issue a refund to a credit card that had not been previously used on the order due to "security reasons." I was confused - the alternate credit card I gave them was under my name, my address, and through a US bank. How could it be a security issue if the destination of the refund was known?

As a result, the representative I spoke with made the executive decision to refund the difference to my expired gift card without my approval. The other alternative was store credit, which ultimately didn't help me because I had no intention of ordering from this company again. However, at least I would have access to the store credit, unlike the expired gift card they refunded the amount to.

This incident made me realize that Allmodern functions on their own terms and doesn't prioritize customer satisfaction. After expressing my frustration to the billing representative, he finally agreed to "try" to issue me store credit. It was disappointing to see that such a large, resourceful company had no other means of returning my money to me (such as a check or money order).

Overall, I will never deal with Allmodern again. Their unreliable system and lack of customer service has left a bad taste in my mouth. I would not recommend this company to anyone.

It all started in October 2015, when my Mom was visiting me from Europe. We were shopping online for a Rose shaped Rug for her living room, so we d
Found one on www.AllModern.com
Beautiful round rose shaped
Rug for $99.99. (pictures are included below). I placed the order, the shipping was pretty fast, within a few days we had the rug. It was very well wrapped in a clear wrap, pretty easy to take it on a plane. When my mom arrive to her house in Europe, she opened the rug and it was a HALF Shaped Rose (Half moon) So only half of the rose! I called to AllModern customer service and send the pictures and the order number. They apologized and resend me the same one for free. It took a few days to arrive to my post office, I immediately upgraded ($100 of my money) the shipping and sent it straight to my mom to Europe
When the rug arrived (January 2016) it was ANOTHER HALF SHAPE ROSE RUG! (Are u kidding me?)
So I called AGAIN and asked to speak to the supervisor, after I explained my situation and their multiple mistakes, the lady said that their website has the wrong images of the Rug. There are about 5 of them in different colors.
She said it suppose to be a "Half moon" instead of the "Full moon" rose, and that the website has wrong images and descriptions.
I just asked for a return of my $99.99 and I will never ever again purchase another item form this company.
Please be careful with this website, apparently they want you to have only half of your expectation:-)

I ordered a coffee table from Allmodern, but for the purpose of this review, the product doesn't matter.

After 2 weeks of my order, I kept seeing "in transit" when I tracked it. Figuring something was up I called them, and lone and behold, Allmodern lost the item in transit, and decided to issue me another new order. Soon after, they relocated the order, and cancelled the new order. If I had not followed up on my order, it would've been forever lost in cyberspace! Is there no avenue on their end to follow up on orders placed?

What I learned from that incident was the UNRELIABILITY of this company.

So I'm waiting for the order now, and anticipating it to be delivered within 2 weeks. What happens next? Yet another order that has been lost! A SECOND time! And now it is unable to be located so they issue me a completely new order!

The only saving grace this time is that there apparently was a drop in price of the product and they were going to issue me a refund of the difference. The problem was that I had initially purchased the table with a gift card, which has since expired. I had requested that the refund be issued onto another personal credit credit, which they agreed.

What did I learn from this? Again, that Allmodern's system is UNRELIABLE.

I receive an email few days later stating that they could not issue a refund to a credit card not previously used on the order, and stated that it was due to "security reasons," reasons they could not elaborate on. The alternate credit card I gave them is under MY name, under MY address, and through a US bank - how is it a security issue if the destination of the refund is known?

As a result, Allmodern (representative Amber B.) made the executive decision of refunding the difference to my expired gift card without contacting me for approval! The other alternative of refund was store credit (which ultimately doesn't help me because I do NOT plan on coming back to this company for orders), but store credit I could at least have access to, versus the EXPIRED gift card they refunded the amount to!

What did I learn from this incident - that Allmodern functions on their own terms!

After fuming at the billing representative, he finally agreed to "try" to issue me store credit. Apparently such a large, resourceful company has NO OTHER MEANS of returning MY money back to MYSELF (ie. Check, money order, etc).

Time will only tell if the store credit actually comes to me, for the aforementioned conclusions made regarding the company.

I will NEVER deal with this company again.

I recently made a purchase from Allmodern and I have to say, I was a bit disappointed with my experience. I ordered an item under a certain name, but when the box arrived, I noticed that it was the same brand that Walmart sells for over $100 less. That's a whopping 25% less! I also found out that the product was being sold on Allmodern's sister site, Wayfair, for about $80 less. I was really hoping to save some money by shopping on Allmodern, but it seems like I could have gotten a better deal elsewhere.

To make matters worse, the product went on sale just four days after I received it. I reached out to Allmodern twice to see if they would price match or accept a return, but all I got was a "sorry you're disappointed" response. I haven't even opened the product yet, but I'm already feeling let down by the whole experience.

I thought that in this day and age, most companies would be willing to price match or at least accept a return if a customer wasn't satisfied. It's frustrating to feel like I'm stuck with a product that I could have gotten for much less elsewhere. I'm hoping that Allmodern will reconsider their policies in the future and offer better customer service to their shoppers.

I recently made a purchase on Allmodern.com for a sectional and was excited to receive it. However, a few days later, I noticed that the price had gone down. Being a savvy shopper, I decided to call customer service and see if they could adjust the price for me. Unfortunately, I was informed that they had changed their policy and were no longer able to do so.

This was disappointing news for me, as I had previously had a positive experience with Allmodern. Now, every time I see something I want to purchase from them, I hesitate because I don't want to deal with the hassle of potentially missing out on a better deal.

I would recommend looking elsewhere for your home decor needs, as there are plenty of other retailers who are willing to adjust prices even after you've received the item. Don't let the fear of missing out on a better deal hold you back from finding the perfect piece for your home.

I recently made a purchase on AllModern, and boy was I in for a surprise! I bought three items that cost me over $2300, and just five days later, two of them had a price change. One of them went on sale, and the other had a reduction in the listed price. This was a total of almost $80 difference, which is not a small amount of money. I was hoping that AllModern would be able to price match, but unfortunately, they refused to do so. They told me that they couldn't cancel the order, but I could place another order with the new price. However, I would have to pay to return the first order.

I was really disappointed with the service I received from AllModern. They are affiliated with Wayfair, so I was expecting better customer service. I think it's important to wait for the sale before making a purchase on AllModern, and don't expect any good service. It's a shame that they couldn't price match, especially since I had just made the purchase.

Overall, I would say that AllModern is not the best place to shop if you're looking for good customer service. They may have some good deals, but it's not worth the hassle if you have to deal with their customer service. I hope that they can improve their service in the future, but for now, I would recommend shopping elsewhere.

I gotta say, I'm not too impressed with Allmodern. The shipping is just plain bad, and don't even get me started on the refunds - they're practically non-existent! I had to fight tooth and nail just to get my money back for an order that never even arrived. And get this - it took over a month for the item to even ship in the first place! I mean, come on, I could have flown all the way to China, found the manufacturer, bought the item, and brought it back home in less time than it took for Allmodern to ship it to me. It's just ridiculous. Honestly, I hope this company goes under soon - they deserve it for their terrible service.

I recently had an experience with Allmodern that left me feeling quite frustrated. I had ordered a light fixture from their website and received a notice that my order had been processed. However, after checking my bank account, I noticed that they had already taken the money out of my account. I waited patiently for the item to arrive, but it never did.

I tried reaching out to Allmodern several times via email and phone, but to no avail. I even waited on hold for a full hour, but no one ever picked up. I was confused when the phone automatically switched over to Wayfair, which I assume is the parent company, but still no one answered.

When I finally did get a response from Allmodern, they told me to check with the carrier. I did just that and spoke with FedEx, who informed me that they had received an order from Allmodern but never received a box to send. This left me feeling even more frustrated and confused.

I couldn't help but wonder if it was illegal for Allmodern to take my money before actually sending the item. It just didn't seem right to me.

Overall, my experience with Allmodern was not a positive one. I hope that they can improve their customer service and communication in the future to avoid situations like this.

I recently bought a nightstand from Allmodern and when it arrived, I noticed a note on the bottom that said the product could expose me to chemicals like lead and lead compounds. This was a bit concerning to me, as I wasn't aware of this information when I made the purchase. I checked the item description and didn't see any mention of this warning, which was disappointing.

To make matters worse, when I contacted customer service to inquire about returning the item, I was told that I would have to pay for the return shipping out of my own pocket. This seemed unfair to me, as I felt that the company should have been more transparent about the potential health risks associated with the product.

The customer service representative also mentioned that the chemicals in question were only harmful if consumed or if I lived in California. While this may be true, I still think it's important for companies to be upfront about any potential hazards associated with their products, regardless of where the customer lives.

Overall, I was disappointed with my experience with Allmodern. While the nightstand itself was nice, the lack of transparency and poor customer service left a bad taste in my mouth. I would hesitate to order from this company again in the future.

I finally gave in to the constant emails from Allmodern offering me free shipping and discounts. I placed my first order today and was disappointed to find out that I couldn't even contact them by email. What a bummer! I was really looking forward to taking advantage of their free shipping offer, but now I'm not so sure. This is just ridiculous and it's really making me reconsider buying from Allmodern or any of the other Wayfair companies associated with them.

I mean, seriously, what kind of customer service is this? I can't even contact anyone via email to inquire about my order or ask any questions. It's just awful and it's really making me think twice about shopping with them again. I hope someone reads this and reaches out to me at my email address, which is listed on my account. I even have my telephone number listed, so they can call me if they need to.

Overall, I'm really disappointed with my experience with Allmodern so far. I was really excited to finally make a purchase from them, but now I'm not so sure. I hope they can improve their customer service in the future so that others don't have to go through the same frustration that I did.

I recently made a purchase from Allmodern and I have to say, I was quite disappointed with my experience. I ordered an entertainment TV stand and was excited to receive it. However, it took an incredibly long time to arrive and when it finally did, it was missing some parts. I was quite frustrated with this, as I had been eagerly anticipating its arrival.

To make matters worse, the quality of the item was not up to par. It was cheaply made and definitely not worth the money I had spent on it. Putting it together was also quite a challenge, as the instructions were not very clear and it took me a while to figure out how to assemble it properly.

To add insult to injury, I found their customer service to be absolutely terrible. I tried calling several times to inquire about the missing parts and was left on hold for over an hour each time. It was incredibly frustrating and I felt like I was getting nowhere.

Overall, I would not recommend Allmodern to anyone. The quality of their products is subpar and their customer service is nonexistent. I wish I could give them zero stars, but unfortunately that's not an option. Save yourself the hassle and shop elsewhere.

I recently had an experience with Allmodern.com that left me feeling quite disappointed. I had placed an order for a piece on a Sunday night, but by Monday morning at 9am, I had already seen a number of negative reviews about the site and similar ones. This made me feel uneasy about my purchase, so I decided to cancel the order.

Unfortunately, when I contacted All Modern to cancel, I was informed that the order had already been shipped. While they did offer to allow me to return the item once it had been processed, I was still frustrated that I couldn't cancel the order outright.

To make matters worse, when I called back the next day to follow up on the situation, I spoke to an American woman who was incredibly rude and unapologetic. She spoke to me in a sarcastic and condescending manner, which left me feeling like I was being talked down to. It was clear that she had no interest in helping me or making things right.

Overall, I was extremely disappointed with my experience with Allmodern.com. Not only was I unable to cancel my order, but I was also treated poorly by a customer service representative. I will definitely be taking my business elsewhere in the future. It's important to note that there is no cancellation policy, and returns will result in charges.

I recently made a purchase on AllModern's website and was pleased to find the perfect set of curtains that I had been searching for. The website was easy to navigate and I quickly found what I was looking for. However, I was disappointed to find out that despite the website and emails advertising free shipping, I was charged for shipping at checkout.

I reached out to AllModern's customer service team to inquire about the shipping charge and was told that the free shipping only applied to orders from Wayfair. This was inconsistent with the information I had seen on the website and in the emails I received. Unfortunately, they did not refund the shipping charge, leaving me feeling frustrated and misled.

To make matters worse, when I attempted to cancel my order, I was informed that it had already shipped. If I wanted to return the item for anything other than store credit, I would have to pay for the cost of return shipping. This policy seemed unfair and left me feeling like I had no other option but to keep the item.

Overall, my experience with AllModern has been disappointing and I would not recommend them to others. The misleading advertising and lack of customer service has left me feeling frustrated and dissatisfied with my purchase.

Hokku Designs
Artistant Sectional:
Was in stock when I ordered.
So, On July 2nd I order a sectional. Money was taken from my account almost immediately. Email from the company says it takes time to setup freight etc and expected ship date is 7/18. I am ok with that, my wife really wants this sectional and we can wait. On the day it is to be delivered, we get an email that it is very popular and not in stock. Shipment has been delayed until 8/26. WHAT? It was in stock when I ordered it and money was exchanged. The I wait 17 days to find out it is delayed another month and a half. This is purely unacceptable. I will never shop with this company again.

It all started in October, when I accidentally found Allmodern and decided to give it a try. They had that lovely flower shaped rug for $100. I made an order, the shipping was pretty fast, within a few days I received the rug. But when I opened the package I was extremely disappointed because it was a half shaped! So only half of the flower! I immediately contacted customer service. They apologized and sent me the same rug for free. It was another half shape flower rug! So I called them and was told that their website has the wrong images and descriptions of the Rug. So I sent everything back to them and received my refund. These people should upgrade their website! I will never order anything from Allmodern again.