I ordered a pair of ivory lace shoes for my wedding in a size us8. When he shoes came I was so excited. But I opened the box (which was crushed) the shoes were entirely way too big. I emailed their customer service who requested that I send in pics of the shoes and prove to them that the shoes did not fit and the shoe was the wrong size. I did as asked and still have not recieved a refund or chance to exchange for the correct size. The heel of the shoe looks like it was stretched out. After I emailed them a few more times asking what the status is, they gave the run around telling me that it is now past the allotted time for returns and exchanges. This company is the worst! Is it so hard to exchange the shoe for the size? Now I have to go and spend more money on another pair of shoes because the cutomer service there is incompetent. They have no heart and are not willing to help their customers. I will never buy from them again!