They charge you £20 for fast shipping of batteries and every time then they then send you an email saying that because they are dangerous good, they will be delayed. No mention of it before hand. There's nothing you can do.
They will also tell you that the order is prepared by the warehouse therefore cannot be cancelled and you can only return it when you receive it, but then you have to pay for return shipping and re-stocking fee.
Shocking isn't it?
The Hobbyking order #[protected] dated 18 Jul 18 had items missing and even after communicating for three months they haven't resolved the issue.
There have been numerous emails from me and Ms Pallavi Singh to hobbyking on the matter. The package received had only the MiG 29 glue and go kit . The other three items were missing and not received causing a loss of 45 $.
It has been requested so many times to respond and resolve the issue by giving store credits to my account with email [protected]@gmail.com. But hobbyking customer executive are refusing it. On asking FedEx they are asking the shipper to file claim. Hobbyking is not doing that also.
It is very dissapointing for a customer to receive an order with missing items and the company not accepting the mistake . Ultimately I am losing out my hard earned money and the website / company is not being held accountable.
Such websites need to penalised and ask to pay damages for the trouble and agony faced by the customer as well along with making good the loss.
I order a rc airplane from hobbyking back in november 2017 it is now february 15th 2018 and after several emails have been informed that my order cannot be shipped to my address even though I have ordered items that where delivered in the past. I have never been told buy any online company that they don't deliver to my address as we live within 30km of melbourne. My emails where ignored by the person I raised the issue with it wasn't until I complained to the customer help again that they told me they could not send my order. This has been a terrible experience as it involved quite a expensive item.
My advice to anyone considering making a purchase from hobbyking is do not. I have not yet received a refund from hobbyking yet?
I am a regular customer who's placing my complaint against their business that frustrated me more than...
Ordered an item as a gift from www.hobbyking.com and it never arrived. I waited patiently and finally decided to cancel my order. So I went online and contacted hobbyking customer service and asked them to cancel my order and they said that it was not possible since my order was already shipped. When I asked where my order was and when it will arrive they said that they have no idea.
So they refused to cancel and I contacted paypal and opened a dispute. Even after that they still refused to cancel and said that I need to be more patient. These people are ridiculous! I have waited for my order for over a month!! And as I said it was a gift!
Terrible experience! Lost my money and never received anything!
I have ordered a remote control car as a birthday present for my son and my order never arrived because it was lost! I paid for the product, for fast shipping, custom fees and taxes and it was quite an expensive purchase. Contacted hobbyking customer service and they said that they can ship me another car but I have to pay fees and taxes again! I told them that i'm not paying for that for the second time and they started to blame me that I am trying to avoid customs!!! What a ridiculous company! Asked for a refund but they refused. Have no idea what to do now!!
This company is misleading customers when they say free shipping. Be very careful when you buy something. If you purchase something from hobbyking pay attention when it is written free shipping, because it is not free. They will also charge you for it. I made an order and they charged my card. Later I received a call from my bank and they said my card was charged again. So I contacted hobbyking customer service and they said I was charged for the shipping. When I mentioned that information on their site stated that shipping is free they said they can cancel the whole order. So they cancelled the whole order and refunded me. But they did not refund the shipping expenses. Very poor and unprofessional service.
I purchased a turnigy accucel-8 150w 7a balance/charger from hobby king on 07/21/2015. Prior to the purchase, I inquired about the charger, it's capabilities and included components. I was directed to a hobbyking website that contained the operations manual for my item. After reviewing the manual, I purchased the item. It was shipped quickly and I received it sooner than I thought. As soon as I opened the box, I noticed that quite a few items were missing that included the connecting cords and temperature sensor. I tried to use their 24hr online customer service but received nothing but being told to wait. For what, I already had the item and it was missing the cords. I initiated a complaint with pay pal and hobbyking's attitude immediately changed. They "ordered the missing parts". They asked me to remove the complaint with paypal so their rating would not be affected. I was stupid and ended the paypal complaint. I was stupid; do not ever close the complaint!! After 33 days and numerous attempts by me to get a resolution, they gave me some options such as wait an unlimited time for the parts to come in (I had already waited over 30 days,), pay to have the item shipped back across the us to the arkansas factory, purchase the missing items and send them a copy of the receipt or accept $10.00 in lieu of the missing parts. The cheapest thing for me was to receive the 10.00. I assumed it would be credited to my paypal account but no, I had to accept hobbyking credits. To purchase the missing cables from them (yes they have the cables for sale individually) would cost me 19.77 plus shipping and tax. A loss of 9.77 plus. I will never do any business with them again and I advise you to do the same. If you do purchase anything from them and use paypal, stick to your guns, never remove the paypal complaint until you have the object in your hands.
Rma #174868 - order #[protected]
I placed a order with hobby king warehouse west. Order#[protected] it showed items in stock, paid for item...
I bought this f4u corsair, because the advertizing guarantied a superb model of the highest quality, after waiting weeks for the delivery, it finally came, (first issue), the tail wheel was broken, after several times trying to reach the customer service, (live chat), finally they responded, requesting me pictures of the faulty product, and I comply, after another long week of waiting they have the nerve to email me, stating that they have not read or heard from me, and if I can consider the issue solved, what a nerve!!, anyway, another week passed by, and my issue whit the broken tail wheel was unresolved, then they asked me to ship to them the faulty part, using the less expensive postal service, I complied again, I spent around $.12 dlls.in order to have the item shipped to them, more time passed by, and again the same mail, stating that they did not read, or hear from me, anyway, finally they sent just the tail wheel replacement, but not the main part that I sent to them, several times I tried to contact them until I found the ph, # of the washington warehouse, thanks to the willingness of offer a good cust, serv, they finally sent the missing part, (the nightmare continues)
Resuming the assembly of the plane, I found that the spinner was undersized, (spinner is the part that holds the propeller in place), after this was reported, they ask me to send pictures of the undersized part with the shaft at the side, well, guess what, there's more!!!, I just decided to forget about the spinner, (found a good nut to serve the same purpose), now that I resumed, the assembly, at the time to try the electronics, one of the servos that moves those parts, is seized, causing overheating of the both of them, again I reported this new issue with a "operator" named henry, wich in an very unprofessional way showed me how bad they care about the costumers satisfaction, he just left the live chat and let me in the middle of my writing, I personally regret the very moment I decided to take my business with hobbyking, their products suck! And the quality of their products sucks!!, I would not recommend this company as a good one, hope you can help me with this issue,
This site is absolutely terrible. I placed an order over 3 weeks ago. The credit card was charged immediately, and the status was switched to shipped within 3 days ago. Almost 3 weeks later, I can not find any information about where it is. I have tried to chat many times, but before I can even type what is wrong, the chat session ends. I sent an email 2 weeks ago, and have not got a reply. Of course there is no telephone number. I will try to get the credit card company to refund the money. Do not do business with this company their low prices do not mean anything if you cannot get what you ordered.
Terrible nightmare! They steal your time and in case of problems your money: Parcels returned to them from their carrier w/o delivery to the destination address that don't have tracking simply disappear. so you never receive anything even though you paid for the order.
English of stuff is so so and company policies are the worst regarding customer service.
Prices are good, but this company compensates by charging high shipping charges.
Out of 30 orders, there had been problems with 5 of them. Only 1 complaint was properly handled. The most ugly thing is they change a support team member and you will have to start from zero. Real time stealing. I guess that's tactic. Who is going to run after 5-20 USD if the chances are like that, that you are going to spend one or two more hours and maybe have to start all over again.
I order approximately twice a week from china from various sellers. I've been doing this for years. It is the first time it is that bad. First, they are lying about their stock levels. I ordered only items in stock to get fast shipping. However after I paid I found they were not shipping the items for 5 days! I asked them twice, and they then told me "item is out of stock due to factory error". Why did not they tell me this straight away???
Second, one $96 item I received did not work. It could never have worked, it stopped working immediately. Either they don't test their products, or they knowingly sell broken items. Anyway, I asked them about what we could do... They told me that to get support I need to send them their garbage item at my cost. I proposed to send a video of the issue so that they can check if I did anything wrong... They refused! I think they know their products do not work, they are not interested in seeing what's happening because they already know.
I tried to get them find a solution... And they closed the live chat session.
I am now in the process of filling a paypal complaint and I encourage all people who have issues with hobbyking to file paypal claims. It seems that money is the only thing that they are interested in. Let's show them doing business is not just taking the money of the customers, you also have to stand behind what you sell.
Ordered a set of products from them. They took my money and started claiming that they don't have the money. Customer support supposedly keeps sending messages to their accounting and accounting never replies. This has been going on for more than a week. Daily chats with customer support end up with nothing. Will never ever order anything from hobbyking.com.
I have ordered turnigy 1000mah 3s 30c lipo pack for 2, turnigy 2200mah 4s 40c lipo pack for 2 and turnigy 500mah 2s 20c lipo pack for 2. Insted of those items, I got turnigy 1800mah 2s batteries. They wanted wrong batteries back to hong kong, and I sended back to them. Since then, I have no reply from them. I have not get what I ordered. I did not want waste my money just for nothing. It cost 96.83usd for product, shipping cost for wrong product 77 usd and my handling cost for 100 usd. Total of 273.83 usd. I need my money back and can you help me with this trouble?