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Milanoo.com Customer Care Service

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Milanoo.com Ltd.

4th Floor Building D5, Tianfu Software Park, Hi-tech Zone, Sichuan
Chengdu
China - 610041

Customer Support Phone Numbers

Mon9:00 PM - 11:30 AM
Tue9:00 PM - 11:30 AM
Wed9:00 PM - 11:30 AM
Thu9:00 PM - 11:30 AM
Fri9:00 PM - 11:30 AM
Sat9:00 PM - 11:30 AM
SunClosed
Plus

Milanoo.com Complaints & Reviews

Milanoo.com / kurzes brautkleid vintage brautkleid 1950 bateau Ärmellose rezeption brautkleid milanoo

Mo
Apr 17, 2019

Dear ladies and gentlemen, I did not receive my order. I paid it at 19/01/2019, but never received it. Date: 19/01/2019 Order: de_mi_[protected]_700 Product: Kurzes Brautkleid Vintage Brautkleid 1950 Bateau Ärmellose Rezeption Brautkleid Milanoo Price: €115.23 E-Mail...

Milanoo.com / my order arrived late

Ab
Dec 13, 2018

Milanoo.comI contacted Milanoo customer service daily on the 7th December when I realised my order still hadent left customs they didn't offer any help and just kept sending me the same tracking number which again just showed it still hadn't left customs I needed it for a event on the 11th and the...

Milanoo.com / my order

Al
Nov 10, 2018

Yall think yall slick trying nit to give mw rh addees so that yall dont give my refund while i sent it th address that was on the passage th 5th building 4 in schezn china. Well thats where i return it to so thats Fraud then because yall sending false address out. I reported this company to...

Milanoo.com / en_mi_[protected]_366

Ra
Oct 10, 2018

I ordered the above item from Milanoo, which arrived on 24/09/2018. The dress did not look like the dress I had ordered! So I contacted Milanoo to request a full refund of £19.15 (to cover the cost of delivery as well) and was told that due to their terms and conditions 20% would be taken from...

Milanoo.com / a fur gillet camel coat

Ka
Sep 30, 2018

Milanoo.comI had ordered a fur coat on the 14th of September, money taken out of my dads account on the 17th of September and I still have not received this item, the tracking number wouldn't work and said that they can not track it as there isn't an item to track. I have emailed Milanoo asking about...

Milanoo.com / fraud! they remove the cloth labels and falsely advertising items

Ya
Jul 10, 2018

Fraud ! they remove the cloth labels and falsely advertising items materials and sizes, It is extremely expensive to send products back and if you do it anyway they will take about %30 for restocking and shipment and you end up with almost nothing back so its doesn't worth it to return...

Milanoo.com / dress

St
May 04, 2018

I will be contacting the better business bureau about your company taking my money and not giving me my order. I should have recieved a confirmation email stating that I made the order and have not yet. The package should have arrived within 7 business days. I have tried every method of...

Milanoo.com / they returned my item without giving me a refund

Sh
Feb 10, 2018

This is my order number # en_mi_[protected]_664. They said that there was a problem with my order beacuse I did not give the right delivery address, then I gave it to them but I still did not receive the order. I tried to get a refund before but they said I cannot get it until I receieved the...

Milanoo.com / product never arrived

Io
Jan 30, 2018

The product never arrived. Please stay away from these scams!! You pay but you don/t get anything from them. No reply. No confirmation. Nothing. Sad The product was ordered on 15.01 from berlin, germany, it was payed via visa card. I never got any receipt, nothing. I have absolutely no...

Milanoo.com / clothes

Sh
Jan 23, 2018

Milanoo.comYou guys sent me a jacket that did not fit I wear 2x in american size and I order a larger size which was a 3x in the jacket it was already tour in the middle and I can't even fit the jacket I want my money back. I tried to fit my arm into the jacket and it wouldn't even fit into it the...

Milanoo.com / my wonderful dress has never arrived

Ma
Nov 03, 2017

I ordered long prom dresses 2017 off the shoulder prom dress mint green lace chiffon floor length evening dress. Was very excited about getting it as soon as possible, so I paid for an expedited shipping. Unfortunately, my dress, y wonderful dress has never arrived. I am so frustrated, you just...

Milanoo.com / dumb customer service

Ti
Sep 14, 2017

Folks, stay away from them. I will surely do. I ordered an item and it was never confirmed. I don't know the reason why. But what they didn't forget to do is to take my money. That's what any company would do with pleasure. I called them to complain and ask what I am to do with this situation, I...

Milanoo.com / scam

Me
Jul 29, 2017

I ordered bathing suits that I want to return. Order number: submitted on 7.21.17 En_mi_[protected]_090 Melissa mcguire I want my money back please. The suits do not fit. Please refund my credit card. I will mail the suits back. They have never been worn. Below is what is stated on...

Milanoo.com / I want my money back

Va
Jul 03, 2017

They sent me the wrong dress, which I waited almost a month to be delivered. And when I contacted them they asked for a picture of the dress which I sent, then they asked for a picture of the label on the bag in which the dress was delivered in, the picture was sent. The reply was someone...

Milanoo.com / slow delivery service

Ha
May 24, 2017

For some reason they shipped my order with the slowest shipping service and it took quite a long time to get my order. But the funniest thing was that I paid extra money for shipping and was supposed to get my order within maximum 5 days! When I contacted milanoo they were not possible...

Milanoo / horrible chinese scam site!

Le
Apr 07, 2017

I found a lovely dress on milanoo and decided to order it. That was a huge mistake of mine and I should have read the reviews. When my dress arrived it looked terrible and was poorly made from a very cheap looking fabric. I was very disappointed and asked for a refund. These people gave me a...

Milanoo / women's coat

Ro
Mar 17, 2017

I ordered my coat about over a month ago and still haven't received my order!!! I'm also unable to get ahold of anybody from this company concerning my purchase. And after I already ordered from this site, I seen such horrible reviews!! Now i'm worried I just got scammed... I don't...

Milanoo / they did not care

Br
Mar 07, 2017

Do not buy from this site, items they sell are of a poor quality and you will be disappointed. I spent over $700 on milanoo and when I received my order I was shocked with how poor everything looked. My items looked very cheap and poor! First of all I contacted milanoo and asked for a...

Milanoo / not received/no refund

Sq
Dec 05, 2016

I've order on 19th september, 12-15 days shipping. I didnt recieve the order I asked for refund. 3 times u lied to my and contiue to do it. [protected]:39 北京航站, 离开 [protected]:39 北京航站, 离开交航 [protected]:21 北京航站, 到达 [protected]:48 北京互换局, 已出口直封 [protected]:48 北京互换局, 已出口直封 ...

Milanoo / dresses

Mi
May 05, 2016

I ordered 3 dresses from milanoo.com the order shipped on 4/8/16, I received the dresses a few weeks later and 2 of them just were not right. The color I ordered was champagne, the dresses were not poorly made the colors of the jewels on one of them was gold (everything I had purchased for...

Milanoo / ugly costumes and wig never arrived!

In
Apr 28, 2016

I have ordered two cosplay costumes and one wig from milanoo website and was super disappointed with my purchase. First of all my wig never showed up and I still have no idea what happened with it. I did receive my costumes and I must say that quality was super rubbish and costumes looked...

Milanoo / cosplay costume shipment not arriving

Jo
Apr 22, 2016

I ordered a costume on March 9, 2016 (Order Number: en_mi_[protected]_595) and even though there was a tracking number (1Z3F097X6700317999) and UPS says it was delivered - it never arrived. The shipper will not offer any assistance to me in the loss of my purchase or my money! I would like a...

Milanoo / incredibly small sizes!

Me
Apr 21, 2016

I know asian sizes are made smaller so when I made my order I picked the largest sizes possible. Ordered 5 dresses from milanoo and was super excited about my purchase until I actually received my order. Things still were super tiny! I am s size and their super large did not fit! What'...

Milanoo / shipping is not free!

Ta
Mar 18, 2016

I made a huge order and when I ordered it said free shipping. So I paid for my stuff and received a payment confirmation email. Only then I noticed they also charged me for shipping ($40). I contacted milanoo customer care and asked what was going on, but their rep was very rude and...

Milanoo / no refund

Jj
Dec 19, 2013

These guys are a bunch of scammers. I ordered $300 worth of cloths. None of the cloths fit even though I went by their measurements on their website. Its been more than 6 weeks and they refuse to send me a refund. They at one point try to tell me I had not sent in my items even though I...

Milanoo / product not as ordered and refusal to rend return authorization or refund for correction

Ov
Oct 29, 2013

Do not use these scammers. I ordered a zentai suit for halloween and paid extra to have it custom made to my measurements. They sent a monstrosity large enough for an elephant and long enough for the jolly green giant. Then they refused to send a return authorization for 3 weeks saying...

Milanoo / detailed warning!

On
May 20, 2013

Please never buy from them. On their website. They have plenty of fake reviews. They ask people to write good reviews for them, make their own reviews, and change the number of starts people give them on reviews. A lot of their goods are counterfeit, they still stock photos of picture...

Milanoo / poor quality, bad customer service, wrong itmes

Br
Apr 24, 2013

I wish I would have done more research before ordering from this company. Now that I am writing a review I have come across other reviews that state that all the good reviews on the company website are bogus! I also reviewed the product on their website and my reviews were never posted...

Milanoo.com / terrible

Ci
Mar 26, 2013

Terrible, awful store! They steal pictures of clothes from real stores/brands. Recently, they have been trying to take pictures of their real clothes and stuff. Their lolita clothes are made of cheap fabric and ugly lace. If you see a picture on their sight of something you like, there i...

Milanoo.com / the service is awful as well and it took me months to get my refund back from them

Lu
Jan 28, 2013

Awful. I ordered a lolita dress there and it was just nothing but pieces of fabric with pins in. The service is awful as well and it took me months to get my refund back from them.

Milanoo.com / I will never trust this company again nor will I ever recommend them to anyone

Et
Jan 24, 2013

I ordered what was supposed to be a sweet lolita dress from this company. I had heard bad things about it before but I wanted to try ordering one thing to try it out for myself and I will never make that mistake again. The dress I ordered was supposed to be fitted in the bodice and then...

Milanoo.com / do not order any items from milanoo.com it is not worth the time, money, trouble or headache

Bo
Jan 22, 2013

If you are from the united states or any other country for that matter, do not! I repeat do not order from this company!!!... This is the worst clothing company ever. The cloths took over 2 months to get to me and when I finally received the cloths I was expecting what I paid for but I...

Milanoo.com / they sent wrong color girl dress

Do
Jan 07, 2013

Ordered flower girl dress. They sent wrong color. Notified them immediately for rma so that I could return it and receive the correct one. They refused.

Milanoo.com / it is christmas eve and I still have not received my order that was due over a week ago

Ga
Dec 25, 2012

It is christmas eve and I still have not received my order that was due over a week ago. I tried e-mailing the company and got no response. The phone number is "no longer in service," and the live chat doesn't work. $60 gone and no christmas present for my brother in law. I have never...

Milanoo.com / after 2 weeks of placing order, my order status is still &processing&

Il
Dec 10, 2012

Full of lies!!! After 2 weeks of placing order, my order status is still "processing". Every time, I email them to ask about it, they say not to worry, that they will "ship first thing tomorrow". Never happens. Still waiting on order. 3 weeks now and still not yet shipped. My baby will...

Milanoo.com / I had the misfortune of shopping with this site one halloween

Or
Nov 13, 2012

I had the misfortune of shopping with this site one halloween. I needed a cool costume, and they seemed to have a lot of choices of costumes that you can't normally find anywhere else. Don't let that fool you! The costumes they sell are cheap material, don't look as described, will be...

Milanoo.com / they are liars and cheats

Op
Nov 06, 2012

Buyer "beware", use this company at your own peril. Ordered a dress with petticoat and shoes for my daughters school formal. Dress received was faulty, poor workmanship, petticoat wrong color, cost money to return post the products, which was nearly three months ago, my daughter wa...

Milanoo.com / don't buy from them for your own good

Fr
Oct 15, 2012

Do not buy from them... All fakes and when you send something back at your own exspence they then ignore all emails and have never refunded the money £98 the f*s owe me... You have been warned, also I paid by pay pal but because they take so long to send the goods and so long to...

Milanoo.com / I found their products very ugly

Ba
Oct 11, 2012

I am a semi-successful lolita fashion blogger and they have attempted to bribe me with discounted products in exchange for a falsely positive review. I refused because I don't accept bribes, and quite frankly I found their products very ugly. They are bad news.

Milanoo.com / I wasted over 90 dollars

Sl
Sep 13, 2012

Ok, so, I knew that milanoo.com was pretty bad from the reviews that I seen but I decided to give the site a chance (most of the reviews were from 2009 to 2010ish) and it was honestly the worst experience I ever had. I'm serious I read a review about a girl getting a kitchen sink instead...