Midas review: Mounting and balancing tires

On 2023.06.30, I went to one of the Midas branches to mount and balance a set of tires. The work was carried out as promised, but when I went to remove my wheel kit I found that the rims had several scratches due to the carelessness of assembling the wheels. I had just bought the rims, they were new and it was the first time they would be mounted with the tires. I have invoices for everything.

Midas, in addition to having damaged a new product, I was completely disrespected by the manager just for demanding a job well done.

After all that, they agreed to repair my rims (I had to cancel a long weekend trip) and had my rims for a week to do so.

The result of the work was terrible, I had demanded a work done by professionals, and what was done was a work of very poor quality. I'm frustrated with all of this, I paid to stress myself out.

I currently have rims that were devalued by Midas' bad work and I still paid for it.

I called Midas customer service and was promised to call me to address this issue and they didn't.

Below information:

Invoice: #35240

location address: Midas 1654 O'connor Dr. Toronto ON M4A 1W4 Phone: [protected]

date 6/30/2023, 12:43PM

Sales: 393: Sahil, Sahil

Tech: 022: Needer, Chris

Case Number (Midas call center)

4297306

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