Juno Beach, Florida
United States - 33408
I have always taken my vehicle to another place for oil changes. Well I was in a hurry and thought Midas would be a little less time consuming. I was wrong. I went in for a $55 synthetic oil change and left without my oil change and a $150 tow bill and $550 for a new oil pan.
When Midas on the corner of Hilliard Rome Road and Nike Road went to take out my oil plug they ended up striping my oil pan and then tried to blame it on the place that has changed my oil for the last 4 years. Then then manager had the nerve to bad mouth the other company and say that they did it and that the manager of the other place didn't know what he was talking about. Honestly if the other place did something and messed it up then 3 months ago I would have had problems.
I feel that Midas just hires people who are off the street and maybe fresh out of automotive school.
I will never go there and I will be sure to tell everyone not to ever go there!!
On August 7, 2009, we took our Toyota Corolla to Midas Pikesville for an oil change and asked them to look into oil leak problems that we were having. They did the oil change and reported they couldnt tell what the problem was since the engine needed to be cleaned. On August 12, we brought the car back in for them to clean the engine and tell us the problem. They told us the problem was there were multiple leaks and gaskets needed to be replaced. We told them to go ahead and fix all the problems. They assured us that all the work that needed to be done was done. Less than a month later, we were driving on the highway when the engine seized up. Maven Motors, a local auto shop, towed the car to its facility for $75. They told us there is almost no oil in the car and that is why the engine seized up. We went back to Midas, Lynn Armstrong, General Manager of the Pikesville location. Midas sent a mechanic to Maven Motors and checked out the car and claim that the engine seizing up was due to an internal engine failure. When I asked what that meant or could she be more specific as to what the problem was, she was unable to do so. The engine in the car is dead and needs to be replaced (est $3000). There should be lots of oil in the car less than 30 days after an oil change and supposedly fixing of the oil leakage problems, but the mechanic at Maven Motors said it barely registered anything on the dipstick. Midas refuses to take responsibility.
I hate the service at Midas Auto Service Center. They are the ultimate rip offs. They have no idea what their job is I am really disappointed with the experience I had with them. I a sure that I will never return there to get anything done not even to fill gas. I really ate them and make sure tat no one from my family or any of my friends ever go there. I don't want them to waste their time and money there. My wife had taken her car here for a service. She had no repairs to do. Everything was fine. When she went to pick her car up they told her that the repairs were done and gave her a bill that really shocked her. She called me up I went there immediately and asked them to cancel the charges of the repairs as we did not ask for it and if they wanted they could take the part back and give us back our apart. But they did not agree and were very rude. It was pointless arguing with them I will not go here again. Stay away from Midas. It is the worst there is.
When my wife took her car to this location and got an oil change on my white chevy tahoe, the service writer...
While I was at a Ross one day, a person approached me and asked me if I wanted to buy 4 Services for $30.00...
MIDAS MUFFLERS' treatment of employees is unbelieveable!! MIDAS make you feel that you are just so valuable. When the time comes for advancement, MIDAS chooses the "kiss ###" non-honest employees and the honest/non-"kiss-###" ( the one MIDAS made feel so valuable) gets stomped on!!
The "ruder" ya are & dis-honest with customers = advancement is in line for you!
Always keeping tabs on paychecks ~~ no matter how many years 15+ you have in & cutting your pay saying " you make to much money" over so-so" whos been with the company for LESS THAN A YEAR!! Have you ever heard such insane reasoning!!
Considering a career with MIDAS ?? == If you are HONEST & DEDICATED ======THINK AGAIN!!
I went to Midas for a routine oil change, which I had been getting done with them for a couple of years now. Nothing major, it's just an oil change. So imagine my surprise when I received a call from Midas stating that my car needed a new front Hub Assembly ASAP and that if I didn't get it done soon my wheels would fall off!
I will admit, I am not expert on cars, so needless to say I was worried. I was given a quote over the phone that was in excess of $650 (before taxes) for them to do the job.
Since it was so much money I decided to give my father a call to get his opinion, as he is a real 'car guy' and can usually tell if something seems fishy. Due to the relatively low number of kilometers on my car he thought it seemed a bit strange for the front hub assembly to be going already.
Later that day my Dad took my car to a friend who owns a repair shop for a second opinion. The owner of this shop took the car for a drive and said it felt great, but just to appease us he also jacked the car up so that he could take a good look at it and he said that everything was tight and in great shape. In short, absolutely no reason to do any work on that part of the car.
My Dad's friend (the one who works at the other shop) said that he'd seen several such cases in the last little while where people were coming to him for a second opinion about work that their mechanics said needed to be done that seemed suspicious. In all of these cases, he found nothing wrong with the parts that they were worried about.
I am writing this report because this seems to be an ongoing problem and one that will likely only get worse as the economy worsens. Shops need to make money to stay in business, and if they can't make it off of 'real' repairs, there is a greater chance that they will find things that they claim need work.
Car repairs are expensive enough when they're legit, and it is extremely disheartening to think that I nearly had to pay over $650 for a repair that wasn't even needed...it's pretty hard to say 'no' to a repair when the mechanic tells you that you're wheels will fall off if you don't get the work done!
My advice, if something seems fishy get a second opinion. It doesn't take long and it could save you a ton of cash.
On 08/02/08 I took my 2001 VW Jetta to Midas because I had the check engine light on and the engine would shake when idle. I was greeted by Michael Jaskowiak, he said they were gonna run some tests, I left the car and went to work.
Later I called several times and I spoke with Michael and he kept telling me he'll call me back in 5 minutes, hours later I would call back. This is not the issue, when he finally told me what was wrong with the vehicle, he gave me several reasons why and recommended about $1200 worth of repairs. I told him that by no means I could afford that and asked him what would be extremely important to get the car on the road safely, otherwise I wouldn't repair it, he told me a tune up and install a new Oxygen sensor, this would take care of the problem(check engine light would go away and car would run ok), and later on I could come back to get the rest of the work done. So I agreed on $731.22 of repairs, $345.80 (highly inflated prize tag) for an Oxygen sensor, and $139.28 for sparkplugs (also highly inflated prize), $68.02 of Engine diagnosis plus $205.88 in labor costs.
When I picked up the car, it seemed fine (the problem was on and off, so this didn't mean the car was fixed), so I drove it home and the next day when I started it, it had the same problem, check engine light on and the engine shaking a bit while idle, SO i took the car back to Midas, this time I was greeted by Chris, and he told me he'd check the car and call me, when he called me later he said he had to replace the oxygen sensor they installed and that now I also need a different sensor it it would cost me around $400, on top of the $731 I already paid!
So, basically, I paid $731 for sparkplugs and an oxygen sensor, and now they want more money to fix it. I want my money back or the car fixed, and they won't do either unless I pay more. He told me I can call corporate if I'd like, which I will, good luck with that right?
One day the blower in my car stopped working and now that winter is here, it was time to get it fixed. I...
My tire were wearing on the inside of my 1996 Honda Accord and I knew I had a front suspension problem and went to Midas for diagnosis and possible repair. Midas called me stating that I needed 'inner tie rod' replacement and that they would do the job for the fantastic price of '$851.00'. They said the parts (inner tie rods) were '$650.00'. I am not a mechanic but I am mechanically inclined and know enough about cars to realize that that price sounded hugely inflated. When I went in to pick up the vehicle the man working the counter kinda under his breath as if to keep me from going elsewhere wrote down '$575.00' and said 'we can get you out for that'.
I told them 'no thanks' and went to the auto parts store where I purchased two new tie rods which were exactly like the ones on the vehicle with a lifetime warranty for $50.00 and put them on myself.
Do not do business with this company.
November 11, 2008
4302 Newbold CT
Woodbridge, VA [protected]
Mr. Craig Trump
6151 A Fuller CT
Alexandria, VA 22310
Dear Mr. Trump,
First, I want to apologize for losing my temper when I called and left a message earlier today. You did not deserve that. You’ve been wonderfully accommodating and understanding.
There is something terribly wrong at your facility in Woodbridge. Rickey is a terrific person but there seems to be a serious problem with the other workers skill levels, attention to detail, pride in their work, and consideration for the customer.
I think it is necessary to itemize everything that occurred to me:
1) Antwone worked on my car with a cell phone in his ear the entire time.
2) He never checked my tire for leaks after he “repaired” it the first time.
3) His plug/patch failed – it must have been done incorrectly
4) One of my lugs snapped off undoubtedly because the nut was cross-threaded when he reinstalled my wheel after “fixing” the flat. He obviously did not start the nut onto the lug with his fingers ensuring the nut was threaded correctly. Instead he used the air wrench and forced the nut regardless of the cross-threaded difficulty.
5) In the morning the tire was flatter than flat.
6) The lug snapped of clean at the base when I went to remove the nut to put on the doughnut spare tire.
7) Rickey decided he had to replace my tire – it wouldn’t hold air – he called for a tire and came within 10 seconds of installing some unknown tire but I caught the mistake only by due diligence and observation.
8) My tire was unavailable and on indefinite backorder – I personally had to find the correct replacement by making one call to Tire Rack.
9) Rickey had an interim replacement installed and the mechanic put over 40 psi in the tire instead of the 35 psi I specified.
10) The correct replacement tire was delivered at 2:11 pm Monday afternoon. Nobody called me. I found out the tire had been delivered by calling Tire Rack just before Noon on Tuesday, November 11, 2008. I had specifically asked Rickey to call me when the tire was delivered. He signed for the tire on Monday.
11) I discovered the directional replacement tire was installed backwards. I had to go back to the shop – again.
12) I have aluminum alloy rims on my car – the same rims I’ve had for close to nine years. I bought this car on February 24, 2000. In those nine years nobody has ever scratched, gouged, or in any way damaged any of my rims – until I took my car to your shop. The rim in question is gouged and scratched.
This is too much to be isolated. There was a woman in the waiting room who had tire work done by your shop. She too had had to come back. The nuts had not been tightened on her lugs.
You’ve got a problem there Craig.
Rickey bent over backwards to make things right – but over and over and over and over – all this trouble just to fix a flat.
Obviously, the muffler work is out of the question.
George C. Collins
My parents own one car. They are both on SSI and make only $850.00 a month on SSI. The car was over heating...
I took my car to Midas in Englewood, Ohio for a routine replacement of brake pads. I drive a Honda Civic with 56, 000 miles on it. I go to pick up the car the next day and the car will barely move. I pulled over at a nearby service station only to realize that the front end of my car was on fire! The vehicle was returned to Midas for them to rectify the situation and they refused. They stated that they could only replace the parts they worked on which were the pads which cost a whopping.
$240.00 for pads! They offered to fix the parts that were ruined by the fire for an additional $900.00 plus tax. They said the fire had nothing to do with their work. I had a reputable company tow the car and check it out and they found nothing wrong with the car other than the brakes which had a greasy film on them. I contacted Midas corporate and they refused to believe that their technicians were at fault and would not assist me in any way. I will never deal with Midas again nor will I recommend it to anyone I know or come into contact with.
June 17, 08 I took my car to Midas to have the muffler welded back on. I was told, I needed new convertor, entire new
exhaust system. I asked about flow masters, quoted $199.00 ea ON SALE.Total
for all work $1200.00
Car is on lift, mechanic undoes exhaust
system, just lets it fall. this put pressure on muffler causing it to press
against back bumper, and creasing and
cracking it. Mechanic tells me he can
fix it.I get manager, he screams, 'We did
not do this, Get out of here now.
Mechanic brings car down, he is mad
slams car door as hard as he can I go
get manager again, they both tell me,
he(the mechanic)did not slam my door
nor damage my bumper.They are demand-
ing I leave(without securing exhaust
system).I call police, when he came
manager is threating to put a Mechanics
Lein on my car for all the work they
have done."What work".Police advise me
to leave as they can claim work they have not done.
Same day took mycar to Medina and Sons
I did not need convertor, nor exhaust
system.They welded my muffler on $35, I bought two flow masters $89.99 ea.
TOTAL $230.00 and when they disconne-
ted system, they sat it on device. Did
not just let it fall.
I left Midas with a damaged bumper, a
damaged door, window will not work and
metal brace to my muffler is missing.
I have never seen such unprofessional
behavior in my life. I am going to post
this on every site I can.
Brought my Nissan Maxima in to Midas in Eatontown New Jersey. The bottom line is that the mechanic let me out of the shop knowing I would get stuck on the road. All he had to do was recommend that I take my other car which was parked there to avoid getting stuck on the road. He didn't tell me there was a risk (read certainty) because, as he said - "It's not my problem".
The new owner's wife was there when it happened, and she agreed with him. Horrible people. They weren't even sorry or polite about the matter.
I've gone to Midas for a while now, because I live down the street from it, but every time I go and get something done it ends up a catastrophe. First thing that went wrong was, I went to get my break pads replaced, it ended up that I needed a whole new break system , shoes, pads, and rotors. I was like, "fine if it needs to be replaced, replace it". Little did I know that whatever they did to my breaks, it never felt the same (I've put over 100,000 miles on my car and I never had problems with the breaks until MIDAS replaced them.) There was several squeaks and had to excessive pressure on the break petal to stop. I went back 3 times to try to get them to fix what was wrong, but they told me that everything was safe and fine. Another thing that went wrong was when I was driving and my alternator breaks off.(Yeah, I don't know how that happens, but Midas said that it was a bolt that they tensioned that was holding the alternator on snapped off) That stems from MIDAS putting in a new pulley that was making a squeaking noise. The last thing that happened was when MIDAS sent me a coupon for a free oil change and tire rotation.(After all that's happened I figured, "how can they mess up an oil change and tire rotation") I was wrong. Got the oil change and tire rotation and drove off. While I was driving I noticed a gas and exhaust smell in the cab of the car, with the windows up, but didn't think much of it at first. So i drive probably about 4 miles and the smell doesn't seem to want to go away, so I go home and pop my hood. Looking under the hood, I find that MIDAS didn't put my oil cap back on. There's oil spewed everywhere in the engine compartment. Thankfully I caught that because my alternator was splattered with oil, and that wouldn't of been fun if it caught fire. That's not even mentioning all the other electrical stuff that was covered in oil, and could of potentially caught fire. DO NOT GO TO THIS MIDAS THERE IS RISK OF MAJOR DAMAGE.
October 23, 2007 I had my truck in at Midas location Manchester New Hampshire. I had paid for Midas touch...
Midas 18783 N. 83rd Ave. Peoria, AZ [protected]. My 21 year old daughter took her car to midas to have the rear end seal replaced in her 67 Mustang. They replaced it with the wrong seal. It continued to leak, she called and they told her that it wasn't the seal, they said she needed a new rear end. Which was not the case, she only needed a competent mechanic to replace the seal, using the right seal, not one that doesn't fit. She Was promised a refund back on 07/02/07, Since then we have been given the run around, and she still has not received her check. The thing that makes me so mad is, the fact that Midas is trying to rip off and take advantage of a young women. Midas is a sad excuses for a auto repair shop.
About 6 weeks ago I took my 1997 Honda Civic EX into Midas because the “Check Engine Light” was on and my car had been having a problem picking up after stopping and getting into the correct gear.
Midas told me the transmission sensor needed replaced and the transmission fluid needed flushed. I asked Midas to make the necessary repairs and paid almost $500.00. It seemed to be running okay, but later that week the same problem started to occur and soon the check engine light came on again. I took the car back to Midas to get it checked again. After two days and my repeated calling, I was told that they could not find the problem and everything with the transmission sensor was fine. They finally said to take it to the Honda dealer as Midas’s machines could not locate the issue.
I went to Roush Honda and was told that the “Transmission sensor” was bad, which was the very part that Midas had told me they had replaced and was running okay. I called Chris Bazell, the manager at Midas, and he told me, very impolitely, that Honda had not done enough testing. He asked me to come back in and he will show the Ohms rating on the transmission sensor. I’m not a mechanic, so seeing the Ohms rating would mean nothing to me. As far as I was concerned, I paid $500 to Midas to have my car fixed, and they did not fix the problem, so I have to pay Honda to get it fixed again. I asked them to pay for my repair work at Honda or reimburse me for the work they did and he very rudely said they cannot. I asked if there was anyone else who I could contact, to which he said he was it.
Midas neither fixed my car, nor reimbursed the money I spent to get it properly fixed at Honda. I truly had a horrible customer experience and will never go to Midas again nor will recommend Midas to another person.
Midas Auto Service Experts
216 Hornbeam Lane,
Lewis Center, OH 43035
I would like submit a complaint about Midas muffler in Plainfield, Indiana. I left my car at the shop for...