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Extremely poor customer service
I went to local micro center located in marietta, georgia store on 2/11/09 to purchase a laptop that was on sale. When I arrived at the pc/laptop department there were three salesmen on the floor, two of which appeared to be assisting customers. The store had very low customer traffic and there appeared to be sufficient staffing. When I approached the two different salesmen to help me locate an available salesperson in the pc/laptop dept., I was immediately told "I am busy with a customer... Sir!" and was ignored. All I wanted was for either to contact another sales associate who would be able to assist me. I waited for approximately 15 minutes and still there were no sales associates in sight. I approached another store employee who was doing inventory. He immediately checked for availability of the laptop and about 10-15 minutes later informed me to pick it up at the register. While I was waiting, one of the sales associates who was actually helping a customer introduced the general manager, john kale, to the customer. I observed the pleasantries exchanged between mr. Kale and the customer (The exchange lasted about 5 minutes). Mr. Kale then approached me as if I was looking for a job and asked me if I had been helped. At this point I was pretty disgusted and just said "yes, someone has helped me." he responded by just saying thank you, handed me his card and immeidiately walked away. He didn't extend any extra effort like he did for the previous customer. This kind of selective treatment can only be characterized as discriminatory. For this reason, I will never go to microcenter again to make any purchases of a substantial dollar amount. It is clear to me that customer service comes with a price... You don't get any for $400. This store got a failing grade... Buyer beware
The complaint has been investigated and resolved to the customer’s satisfaction.
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I agree, the service leaves a lot of room for competition. On 10/17/10 I went to the Madison Heights store in Michigan and purchased the wrong PCI adapter I took it back to the store and received a receipt. So I told the (CSR) to put it on something as I was going to do more shopping. She stapled the return receipt on top of the original receipt and we both left the area at the same time me going to shop and she going where CSR's go. When I finished shopping I had spent an additional $95 dollars. I brought up the return receipt stapled on top of the original receipt and presented it to the CSR he asked me for a gift certificate and I told him I didn't have one so he called another CSR since they could not find the CSR who gave me the receipt stapled on top of the original over and I was interrogated and made to wait while she investigated, well her investigation lasted for so long that I said I would purchase the item with cash and come back later and we could resolve this. They were more than happy to oblige that. Since then and today it has been more than a month and I have made several calls to them and we have talked but nothing has been resolved yet. I don't know what to do at this time I have been nice.
Well I have to admit I was wrong about Micro Center Madison Heights store in Michigan and I must apologize because I found the gift card in the bag that I had purchased the items in. There were so many receipts in the bag and I was too excited to thoroughly find the card. I am embarrassed. Buck Dance