CB Retail Stores Michaels Stores Complaints #82-101

Michaels Stores review: Extremely rude manager at Saugus, MA location

Former customer of Dollar Tree of Sharon, US

Oct 02, 2021 9:56 pm UTC

I received a $5 coupon after I signed up and downloaded the Michaels app. I wanted to use it towards my purchases in store but the cashier couldn't apply it. She asked her manager to check it for me. Without even looking, the manager said it did not come from Michaels website. It came from Michaels website and I didn't create this rewards! After I showed her where it came from, she said it was not going to work. She was rude and was not willing to look into the issue and was not willing to help at all. I'm not going to shop at Michaels anymore and I'm trying to delete my online account. Also, I will make sure my friends won't visit your stores anymore.

Desired outcome: The manager needs to be trained on how to serve customers

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Michaels Stores Contacts

Michaels Stores phone numbers

+1 (800) 642-4235

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USA and Canada

+1 (972) 409-5244

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Pr Manager

+1 (972) 409-7404

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Media Contact

1-800-MICHAELS

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Customer Care

1-833-MIKEPRO

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Dedicated support line for MichaelsPro orders

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Michaels Stores emails

custhelp@michaels.com

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Confidence score: 100%

Support

Michaels Stores address

8000 Bent Branch Drive, Irving, Texas, 75063, United States

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May 31, 2026
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