CB Retail Stores Michaels Stores Complaints #82-101

Michaels Stores review: Customer service

Shaunyce Rose of Kingsville, CA

Jul 15, 2021 4:48 pm UTC

Upon checkout, the request was made to price match a specific product that qualified under the Michael's price match policy. However speaking with the cashier as well as other store associates who reiterated that they do not have a price match policy and that it does not qualify in store. Although the signage is posted outside and within the store about price guarantee it required a request for a manager to rectify the situation. The unnecessary attitude received from the associates for something that could have been handled appropriately through search of the online website, or awaiting for clarification from management staff as opposed to conversation amongst themselves and attitude once price match approved.

Desired outcome: Appropriate training for employees, reminder huddles regarding company policy.

0 comments

Add a comment

Michaels Stores - uncomfortable experience 54

Resolved

Michaels Stores - problem with returns 30

Resolved

Michaels Stores - unjust firing!! do not shop at michaels 6

Resolved

Michaels Stores - cancelled order, no notification 3

Michaels Stores - racial activity and goods not accepted 5

Michaels Stores - customer service very poor

Michaels Stores - michaels hardcover sketchbooks 1

Michaels Stores - availability of coupons 1

Michaels Stores - Same day delivery order

Michaels Stores - employment.

View all Michaels Stores reviews and complaints

Michaels Stores Contacts

Michaels Stores phone numbers

+1 (800) 642-4235

Click up if you have successfully reached Michaels Stores by calling +1 (800) 642-4235 phone number 0 0 users reported that they have successfully reached Michaels Stores by calling +1 (800) 642-4235 phone number Click down if you have unsuccessfully reached Michaels Stores by calling +1 (800) 642-4235 phone number 2 2 users reported that they have UNsuccessfully reached Michaels Stores by calling +1 (800) 642-4235 phone number

USA and Canada

+1 (972) 409-5244

Click up if you have successfully reached Michaels Stores by calling +1 (972) 409-5244 phone number 0 0 users reported that they have successfully reached Michaels Stores by calling +1 (972) 409-5244 phone number Click down if you have unsuccessfully reached Michaels Stores by calling +1 (972) 409-5244 phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling +1 (972) 409-5244 phone number

Pr Manager

+1 (972) 409-7404

Click up if you have successfully reached Michaels Stores by calling +1 (972) 409-7404 phone number 0 0 users reported that they have successfully reached Michaels Stores by calling +1 (972) 409-7404 phone number Click down if you have unsuccessfully reached Michaels Stores by calling +1 (972) 409-7404 phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling +1 (972) 409-7404 phone number

Media Contact

1-800-MICHAELS

Click up if you have successfully reached Michaels Stores by calling 1-800-MICHAELS phone number 0 0 users reported that they have successfully reached Michaels Stores by calling 1-800-MICHAELS phone number Click down if you have unsuccessfully reached Michaels Stores by calling 1-800-MICHAELS phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling 1-800-MICHAELS phone number

Customer Care

1-833-MIKEPRO

Click up if you have successfully reached Michaels Stores by calling 1-833-MIKEPRO phone number 0 0 users reported that they have successfully reached Michaels Stores by calling 1-833-MIKEPRO phone number Click down if you have unsuccessfully reached Michaels Stores by calling 1-833-MIKEPRO phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling 1-833-MIKEPRO phone number

Dedicated support line for MichaelsPro orders

More phone numbers

Michaels Stores emails

custhelp@michaels.com

100%
Confidence score: 100%

Support

Michaels Stores address

8000 Bent Branch Drive, Irving, Texas, 75063, United States

Michaels Stores social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 31, 2026
View all Michaels Stores contacts