Michaels Stores’s earns a 1.3-star rating from 5 reviews and 253 complaints, showing that the majority of crafters and hobbyists are dissatisfied with purchases and shopping experience.
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cash handling for employees
I work for Michael's Arts & Crafts and they have enforced a new cash handling rule. Up to three people can run a register and any over/shortages, etc, all three people are held accountable & wrote up! One person can only get three write ups before termination. I, along with other employees think this is straighbull...! How can others be held accountable for someone else's mistakes and/or sticky fingers? I am surely on a mission to get this rule changed.
The complaint has been investigated and resolved to the customer’s satisfaction.
return policy
I purchased 22 green shirts when they were on sale. Two days later I went back to exchange a shirt, as I picked up a wrong size by accident. Expecting them to just let me grab one of right size, they insisted I had to return the shirt, get store credit and then purchase the shirt again. The shirt was no longer on sale so it ended up costing me just to get the proper size. I contacted the head office and said it is part of their policy no to do exchanges. Had I known that it was going to cost me, I would had never returned the shirt in the first place.
The complaint has been investigated and resolved to the customer’s satisfaction.
As a customer, it's up to you to know the store's policies on refunds and exchanges, if you don't know, ask but don't get upset at the store because of your lack of knowledge.Always bring in your receipt when returning an item, it's store policy to give you a store refund card because you didn't have a receipt and not allow you to go and grab something! You would have been able to go and get the right size shirt and do an even exchange had you done it while the sale was still going on and because you didn't have a receipt, they had to do a return.
Read the return and exchange policy before you buy.
management
Just stressful... though I've worked at other customer service jobs I have had some good experiences since I came here but lately the manager we have is out of line. He's been around the store 30 years and every day I walk into work, there's sometimes plan of action we're given but lately you come to work and the two managers seem out to lunch. I'll be stuck on till with an over the limit customer refund (which is only $25) but anything over that a manager needs to approve it. They are standing an a store aisle talking between eachother while I ask three times to help me. I was ignored and it was rude. They don't give any casheirs till tape so when it runs out (at least each register once or twice a day) we have to call a manager to do that. Why can't the extra till tape be sitting right at the register ready to use so that a manager does not have be taken away from what they're doing, go unlock it and fill it? This doesn't make sense. Why aren't they trying to save steps for more efficient operation? Another nice thing would be a raise after seven months of being a hard working employee for this company. Disapppointing Michaels... too long lines... not enough staff.. no staff incentives or promotions.
The complaint has been investigated and resolved to the customer’s satisfaction.
store operations
I am almost a 10 yr veteran of Michaels. And the Canadian stores are currently changing to SOF {Store of the Future}. And even after being with the company for almost 10 yrs, the company has abolished my job, and is making me reapply for another job, just like I'd never worked there before. They never even bothered to try to offer thier full time long term employees a position in replacement of the positions that they abolished {Which to me is a good indicator that the company doesn't care about it's knowledgeable staff or for the customers who come into the store looking for employee's who know their jobs}.
And even though I have applied for a position at my store, I am being forced to wait and wait in regards to my application. All of the jobs that have posted are suppose to me filled by July 24th. And here it is the 23rd and they still haven't filled any of the positions.
I go from being a full-time employee with 40 hrs a week, down to 19.5 hours. Because I am also a key carrier in the store, and nothing has been done in regards to the position that I have applied for. I will be going into work on the 24th and working the meager 4 hour shift they have given to me. And because I am no longer a full-time employee this disqualifies for being a key carrier in the store, and will be turning in my keys. Even if the store manager has me scheduled on her schedule for a closing shift. I will be sticking to the shifts that SAM has appointed me. As the store manager can get herself into trouble for not sticking to schedule that Sam has appointed. Let's see what they do when they don't have a closing MOD for Sunday. Why should I continue to stick my neck out for this company if this is how they are going to treat me after nearly 10 yrs.
Several phone calls have been made to HR to contact someone and try to get this finished, but to no avail. It has the manager of the store stressed out to the point that she is ill tempered alot of the time, and snapping at employee's. And the assistant manager is down right rude and disrespectful to both staff and customers as she is so stressed from the situation as well.
Never mind the stress that it is causing me. I don't have the luxury of being able to go from a full-time position to a part-time position. As well as the fact the this will also affect my medical benefits of which my family depends on, as my husband does not have coverage through his company. But obviously the company doesn't care about it's employee's, they only care about the money they are making!
I feel it is very disrespectful, immature, disconcerning, selfish, irresponsible, and disheartening for a company to treat it's staff like this. As it will also have a negative impact on the store itself, as well as on the customers.
The company is suppose to pride itself on how close it works with it's employee's and how well they listen to concerns and such of the employees. Well this doesn't exactly fit the bill now does it...
I feel that I am going to have to make a choice in the very nearest future here about my employmjent with them, if this is any indication of how the new "STORES OF THE FUTURE" are going to be conducting themselves, could this be a indicater of how they are going to be treating employees in Stores of the Future.
Unfortunatley, I did try to apply for 3 other positions. And was told I wasn't a good fit. Jesus, I'm the most knowledgeable person in the store. I knew more about stuff out on the floor than the damn store manager.
.
The complaint has been investigated and resolved to the customer’s satisfaction.
Obviously they want to get rid of the older workers for several reasons including the fact that older workers demand more and are less likely to be shaped into the employee they are looking for. Honestly, working at Michael's requires little if any education and experience, and the same job can be done by someone who is 17 for a lot less money. Michael's is not the type of place you look for full-time work as most positions do not require much education or skills that can't be learned during their training. Unless you are upper management then expect to do shift-work for close to minimum wage. In my opinion, that's the way it should be. Maybe you need to upgrade your skills and look for work elsewhere.
Sorry to hear about all that. I started working for Michaels in Red Deer this Christmas as a part time associate. Usually I work on the sales floor and as a cashier. Last month they were having a custom framing staff shortage so my manager decided to train me in that..training has stopped at allowing me to take orders. I have seen such a staff turnover including the one lady who'd worked for 15 years she left to start her own business. We never have enough staff to do a good job and get things done. We have no manager in the frame shop, only a couple experienced framers, and now a new customer experience manager who doesn't know a lot yet. Combine that with the shelves falling apart, carts squeaking, and customers complaining about small problems turning into mountainous ones because of mishandling it is not very becoming of the store and the company.
Loyalty to employees and promoting from within is so important to internal rapport, so why they don't do this is beyond my comprehension unless they are worried about the amount of training they have to invest...which in our store is virtually none.
Sorry to hear about your situation, and hopefully you have got something figured out.
I think that the are trying to get rid of the older workers it is happening to me too
I find two things interesting about your post:
1. I could have posted exactly the same thing for my store in upstate New York;
2. Your job predicament is also being faced by 'experienced' department managers here in the US. The young department managers were told very quickly they would be incorporated into the new Store-of-the-Future teams. Managers in the 50's+ were placed on hold just as you were, then offered part-time associate jobs with significant (20%) pay cuts at the last minute.
Is SOF a scheme for dis-enfranchising older female workers? Hard to know without more information throughout both countries.
racial activity and goods not accepted
I bought some items from Michael’s arts and crafts and it didn’t worked. I took them back with the original receipt, the lady at the register said the receipt do not have the barcode and the date. So i cannot able to return. Then i asked if they can call the manager the manager came and no wonder turn out to be an useless one. But the story didn’t end there.
When he said he cannot return, and asked me to call the store manager and asked him to write the reason on a piece of paper. So i can show the store manager, he refused and called the cops. I am and American citizen, but the originality is Indian. I felt humiliated and discriminated,
I will take Michael’s authority to the court for the racial discrimination, i will challenge Michaels for selling items improperly to the customer and i will forbid Michaels store from the Indian community. Did call the corporate and put a complaint against it let see if the whole store became corrupted.
I work at Michael's and I cannot say they are racist but yes there are situations that are questionable on the discrimination side. I am almost 52 years old and have been at Michael's almost 3 years. I have been turned down twice for an open management position. I honestly believe that this is mostly due to my age when compared to most of the employee's that are hired. Both times the person that was hired did not meet the requirements stated in the MIchael's handbook. If I thought there was a good reason not to at least give me a try then I would not be here now. I have worked in almost every department. I have been employee of the month, I was made head of jewelry department, and have received numerous safety awards. I am dependable and have experience as a supervisor of a warehouse for many years. I have many years in a customer service type posiition.. I do not have a college degree but neither does either of the 2 employees that were given the management position. In fact I knew more than either one of them about the overall store and its operations. I am heartbroken over this because I really enjoy working there but also because now I will have to find another job and start all over again trying to work my way up. Of course, by the time that happens i will be 2 or 3 years older than I am now.and if other companies do like Michael's then I just do not know how I will be able to take care of myself iwhen that happens. I do not think I could prove this in court but hope that my manager will lose his job after filling out a report to the HR department.
I clicked on this post, because I hate racism and discrimination in general (I am disabled myself, and have experienced my share of being discriminated against because of being a wheelchair user, especially while travelling around the world, luckily not much here in Norway where I live though!). Of course I don't know for sure if you were being discriminated against because of your race, but there is NOTHING in your post that indicates to me that you were being so! If there were things about your experience that you did not mention or did not explain well enough here, I think you should work on this post (or post a new one if it can't be edited), so people have a chance to understand. As your post stands, I can only see one thing out of it, you received poor customer service, nothing racist about that. I know one thing, from my own experiences as well as the experiences of many people with disabilities (through organization work for almost 30 yrs) and experiences from being a social worker working with refugees from many countries new to my country: It is very easy, when you have felt discriminated against many times in your past and also when you feel (more or less) "different" because of belonging to some minority to blame problems occurring when interacting with others in society on the fact that you are "different" - e.g. being Indian looking while in reality being an American citizen, just as most of the population. So when you experience a problem or conflict, it is easy to jump to the conclusion that the other person "singled you out" for being Indian looking/foreign, even if that is not the case at all. I think the REAL ISSUE here very well may be that Michaels Arts and Crafts simply have bad customer service! In fact, the reason why I did my google search for people's experiences with Michaels, it was because I just had read some of their policies for their online store, and one sure was shocking reading for me. It says:
"Product Description; No Refunds or Exchanges
We attempt to describe the items offered on the Site as accurately as possible; however, we do not warrant that the descriptions or other content on the Site are accurate, complete, reliable, current or error-free. All sales made through the Site are final. No refunds or exchanges for items purchased through this Site will be made."
Basically, if you buy a product and their description was totally incorrect, it does not matter - you will still not be allowed to return, exchange the product or get a refund - you are stuck with it. I still can't believe that a store can get away with pushing the responsibility for their own mistakes/errors onto the customer (should be against the law!)! If nothing else, that is ROTTEN customer service! I was looking at the site to see if I could possibly order some items from there, to be shipped to me in Norway, but after reading that, I'm not so interested anymore! I did get curious re. other people's experiences with the site/stores though, as I could imagine there would have to be some frustrated people out there... Obviously there are, both customers and employees...
If your whole story is described in your post, I really, really do not believe you have anything to sue them for. I do not think you have a discrimination/racism case at all (would be a sad waste of time and money for you!). It really does not sound as if their actions towards you had anything with your race to do at all, it simply sounds like you got bad customer service, which any other person in the same situation most likely would get. For the future: I think you should try to be aware of one thing, what is REALLY discrimination and what is really something else - especially for your own sake, but also for the greater good! People "pulling the racism card" (or "discrimination card") when racism is not involved, makes it a lot harder for those who really are being discriminated against, since the other cases work a bit as "crying wolf" (Remember the old tale about the boy who cried wolf over and over again when there was no wolf?)... It makes people not likely to react when a reaction is appropriate - when real racism IS happening! That is horrible, and I am sure that you have no interest in contributing to that! Racism (and discrimination in general) is despicable and something we all should take a stand against/fight against! I realize that you probably have experienced being discriminated against over and over again in your past, which is why it is easy to jump to the conclusion that this was what happened again, but it really does not seem to be the case now. Unless you left important details out of your post, if that is the case, I hope you post again, because I am sure that if it is a real case of racism against customer groups, there would be a lot of people who would like to know (and because of it, participate in a boycott)! As your story stands now, I don't think many would boycott the store based on it, and they shouldn't either, IMHO (may be other reasons for it though)!
Good luck! :)
I'm trying to see how there's racial discrimination here. A return barcode must be scanned at the time of the return. If the barcode is missing, a receipted return cannot take place. The next best thing to do would be to do a nonreceipted return, or try to do a return by scanning the original debit/credit card, if the purchase was made with a card. If it was made using cash, then a nonreceipted return is the only option.
This is store and company policy. But apparently, those things are now racial discrimination. And I'm getting the feeling some information is missing here. I'm sure you gave the manager a valid reason to call the cops, if they did indeed call the cops.
Sorry, I TOTALLY agree. There are two "southern" type manangers in the store at pembroke pines, FL and they come off as extremely racists. I was discriminated against and I have my reasons why. In fact, I have been considering a lawsuit myself. I definitely have grounds. HORRIBLE people work here and truly shouldn't.
Thank you Stealth Pilot! I was thinking the same thing. I don't see how anything that Balony just wrote deals with racism?! Maybe I'm just not seeing it. They probably got irate because the manager refused the return. Therefore, the manager felt threatened and called the cops. Good luck with that case in court!
don't even try to return an item, even with a receipt, the hassle is not worth it
From the time you walk through the doors in the local Bozeman MT Michaels, you feel completely unwelcome, the unhappiness is so evident. Then, you will wait in a long line to pay for merchandise from other countries which is horribly overpriced.
The customer is lured in with the allowance of One sale coupon per week, while you will get a reasonable price after the coupon, everything else is way over the competitors price. Don’t even try to return an item, even with a receipt, the hassle is not worth it.
Throw out the item, apparently that is what they do anyway. Which is why Michaels makes shopping there an uncomfortable experience. Turn and burn, baby.
TOTAL SCAM...
Just became their fool!
To work @ Michael's "frame you" area the training must go down like this-
All you need to know how to do is measure...VERY MUCH NOT sooo lame and wrong
You are accountable for nothing
Customer is clueless so don't feel bad when you screw up cause it is pre-paid
No creativity needed -THAT IS FOR SURE!
TOTAL RIP bad business 100%
staff
If I where a customer I would be very carefull of the male employees. They are not asking if you need help because of good customer service it is because they are being perverts and they use the two way radios for keeping each other on the look out for a nice looking female not for good customer service. They are such perverts and when I said something and refused to ware a headset I was treated like I had the pleg so if you shop there be a wear of all male employees.
The complaint has been investigated and resolved to the customer’s satisfaction.
agree!
returns
I tried to make a return at this store, with my receipt, and they would only give me store credit! I guess Michaels is hard up for money. This was the worst customer service experience I have ever had.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have noticed something myself about Irish lately Heatherbirdlady, being done with college I have a lot of free time. I think I finished my last exam on April 12th, Irish had roughly 250 posts perhaps 300. Now, April 21, not even ten days later she has 518.
Irish is a teenager, not that it makes her trolling okay however keep that in mind. Just look at her three letters, two are obviously troll letters.(I have been telling her she is a troll for like a year, ) She made a letter about me to my employer said one of Wal-mart employees was harssing her online.
Then she made that letter to Santa, cussing at him for not getting the a bike she asked for. Only one of her letters is genuine, that is the last one, where she experienced racial slurs from an employee at Buffalo Chicken Wings, though I think there is another side to that story and part of it may be added.
exchange policy
I received a cricut cartridge for Christmas as a gift that I already had. The person who bought it got it for $35.99 (regular price: $89.99). When I tried to bring it back and exchange it for another one that is the same regular price and with a receipt they advised me that they could refund the $35.99 that was paid and then inorder to get a different one I would have to pay $89.99 for it. Otherwise I would have to wait for the cartridge to go on sale again inorder to do the exchange I wanted. How is this fair for a consumer. In no way was I trying to get any money back or rip them off. I just wanted a cartridge that I didn't already have. They would sell the one I was returning the same way and amount of the one I wanted.
The complaint has been investigated and resolved to the customer’s satisfaction.
uncomfortable experience
From the time you walk through the doors in the local Bozeman MT Michaels, you feel completely unwelcome, the unhappiness is so evident. Then, you will wait in a long line to pay for merchandise from other countries which is horribly overpriced. The customer is lured in with the allowance of One sale coupon per week, while you will get a reasonable price after the coupon, everything else is way over the competitors price. Don't even try to return an item, even with a receipt, the hassle is not worth it. Throw out the item, apparently that is what they do anyway. Which is why Michaels makes shopping there an uncomfortable experience. Turn and burn, baby.
The complaint has been investigated and resolved to the customer’s satisfaction.
The manager at local Saugus, MA location was extremely rude. She made me feel like I created rewards/coupon and was trying to use it and scam her. WTF! Didn’t even look, said it was not coming from Michaels! Where else it comes, if not from Michaels? Didn’t try to help, was not willing to look into the issue. I walked away. Never again I’m going to shop at Michaels, not at this location or another. If you can’t train your managers how to serve customers, you are going to lose your customers! I’m so glad I realized about their rude manager in the beginning and not after I spent hundreds of dollars. In fact, I signed up yesterday, liked their store and received a coupon asking to come back. Wanted to shop more today, but the [censored]y manager made a huge favor today. Thanks for her, I will go somewhere else where they value customers!
I am an avid shopper at Michaela but I will no longer be shopping there because of a cashier that I guess was rehired there . I believe her name is Shay every time I shop there she is always playing and texting on her phone or reading a magazine .Worst cashier ever .
Can that not be said about at least one cashier or sales person at almost every retail store you go into? The fact it was only one person you're unhappy with should make you happy. Most cashiers are teenagers who's parents make them get an after school job so who cares... they scan your item. Bag your item. You leave. It's not like they're preforming brain surgery. Who gives a f***. Chill out
Michael's is a soulless, money-grubbing scam of a corporation.
I am a type designer. I earn my living through font sales and/or licensing. They used one of my "freeware" fonts to make some commercial "Initial" hanging ornaments, and I contacted both the legal department through calls and a registered letter, as well as a registered letter to their CEO. All were ignored. With the letter was included the original text file from the font stipulating that all commercial products needed to be licensed by me. I submitted all kinds of collateral proof of ownership and intent... Not even a note from Michael's to explain their side of the issue.
The license fee I sought would have worked out to a tiny $1 per store! What a bunch of cheap people! Even with all of the proof I'd submitted in regard to my request, they couldn't even honor me wiht a reply. I stopped being a customer right then and there, and a few people I know also stopped going there. If I've cost them the equivalent in sales of what would have been my modest licensing fee, that's perfect!
I only wish they'd go bankrupt (as they have done at other times)... but this time liquidate. When you need to steal from creative people you don't deserve to be in business!
I wouldn't want to see the employees hurt, but coporate stealing needs to be stopped at any level!
I went to Michael's to have some artwork framed because I had a 65% off coupon with an additinal 20% off the sales price. I thought that with that I would pay a little less than $40 for what I estimated to be around a $100 framing job. I normally use a local frame shop and am pretty good at estimating my costs. When all was calculated Michaels quoted $83 + tax. I questionned the proper use of the coupon and was told that the original price was $238. I took my artwork to the local frameshop without a coupon and with the same style frame same matting the total came to $72. Please be smart don't be fooled by coupons. I will only buy minimal supplies from Michaels from now on and only when in a pinch.
I'm relieved to hear there are other unhappy appreciated employees . Michaels has screwed me over for years. Since 1999, I've worked there. Through change after horrible change. Manager after manager. I was a supervisor ..and a great one for years. All of a sudden...store of the future...no more position..40 hours to 8 hrs a week..pay cut maybe illegal...I have 3 kids to support and after all my years of dedication to this corporation ..I'm at the bottom of the ladder. .constant customer praises and emails loving my service and not recognized one time. When its time to move up...another change...matter of circumstance ...I had to sit back and watch my promotion I had already been training for be swiped from a guy from another store cuz he couldn't work I. the same store as his wife...so he moved to mine. And new management...she brought her own people from another irrelevant job she was at...she even tried to get me a job with a friend of hers elsewhere...just so I wasn't there ...hating on me for knowing more than her. And the biggie...I started in 1999 at 4.75 or something like that. Now in 2016, , , I'm making 11.71 with 8 hrs a week. No more raises or bonuses nothing cuz they said I'm maxed out..one time they gave me extra 75 bus on my check but that was it.I'm done with these ### and hobby lobby is way better anyways...thanks for letting me vent.I feel so much better
Michaels is the only craft store within about a hundred mile radius of where I live and even at that I have to travel to the next town to get there.. which i am doing less and less. The store is always dirty - dust bunnies in the aisles, stuff spilled out of bins all over the floor, glitter and the bathrooms are the grossest i've seen -even gas station washrooms are cleaner. and yes.. barely two people in the entire store to help with the customers. I've sent in complaints via Twitter about the dirt and filth in the washrooms and yes the store manager responded.. things did not improve. how can they when the employees are short handed all the time. Many of the items I want are being discontinued in favour of new items that are poorer quality and higher prices. I have begun to order my supplies off eBay - Michaels buys from China so I'm skipping the middle man, and saving more than 10% in the bargain.
Ask your parents to take you shopping elsewhere then.
Dear ex-shopper and all other frustrated persons,
I am a current Michael's employee and I wanted to take this time to express my sincerest apologies for your unhappy experiences. No matter what your particular issues are, I can promise you that, at least at my store, nobody is more dedicated to meeting the needs of every customer. No doubt, there are many flaws to any system, we are no exception. Whether its an unclear sign or a disgruntled clerk, there are going to be issues in every business. I myself have been guilty of not being 100% open and friendly. I will make you a promise. I will do my best to be my best, as i think of all your concerns throughout interactions with you. Just try to keep an open mind that we are also very human, and all of us have at least three never ending tasks that we have to tackle every shift, being that retail is a job that is never done. If you have concerns with our signage or concern's involving how our store functions, I strongly encourage you to fill out the survey that you will undoubtedly receive on your receipt at some point. Also, keep in mind that store managers do the best they can with what they are allowed by corporate. So many things are out of their hands. We NEED your input if we are to better serve you! I have read through all of the complaints on this board and I regrettably understand a lot of your complaints. Help us help you, but try to be receptive to our position as well, when giving your feed back. The retail world can be rough on both sides of the fence.
Sincerely, understanding employee
On Sunday Jan 18th I went into the local Michaels to make a purchase inspired by their sale ad in our Sunday paper. My enthusiasm clouded my judgment for the second and LAST time when it comes to their deceptive sale's promos and inconsistent signage. The items I wanted had "color coded" tabs and ONLY a certain color was 50% off. I take responsibility for not picking up the "correct color"(deceptive advertising) for ALL my purchase HOWEVER MY POINT is when you have signs plastered throughout the entire display where the 50% in print is 5 times the size of the small print (green labels only) that's intentional deception in my eyes. To eliminate the deception they can separate the sale items to a clearly defined area where their customers aren't disappointed and angry at the check outs. It's not he faults of the sales clerks...this is clearly an operational decision that's sending THIS SHOPPER to spend her money at JoAnns and Hobby Lobby.
I recently tried to return items at the Newport News, VA store and found not just the line staff but the manager unwilling to accept the returns without a lot of hassles. One of the cashiers misled me about the return policies and then rufused to wait on me. I have never been in a Michael's store where the staff from the top down have been so poor and if this is what the company prefers in their associates, i will do business elsewhere. i doubt their corporate headquarters cares. it would have been eaiser to return the items without a receipt them with it.
return
i bought some items and it didnt worked i took them back with the original recipt, the lady at the register said the recipt dont have the barcode and the date so i cannot return i asked if they can call the manager the manager came and no wonder turn out to be an useless one, but the story didnt end there when he said he cannot return, and asked me to call th store manager i asked him to write the reason on a piece of papaer so i can show the store manager, he refuced and called the cops, i am and american citizen but the originality is indian, i felt humilitated and discriminated, i will take michael's authority to the court for the racial discrimination, i will challenge michaels for selling items inproperly to the customer, and i will forbid michaels store from the indian community.i did call the corporate and put a complaint against it let see if the whole store became corupted
The complaint has been investigated and resolved to the customer’s satisfaction.
manage by the name of sam off east basse in san antonio texas location is super disrespectful told my [censored] you and hung up the phone on me told me call the complaint hotline they wont do [censored] and hes not scared to lose his job all this because i was calling in trying to check product availability
Their security guard was harassing my guests and implying that we were thieving from the store when we had barely gotten into the store and was threatening to call the cops on us and also took pictures of my vehicle
I returned a purchase with in the allotted time and have not received my refund.
The return order number is #R265587207339261957 the amount of the refund is $18.99.
This was returned on 12/19/2023.
The return receipt is attached.
I would like to COMMEND one of your employees at the EDGEWATER, NJ location...SUZANNE . She is usually at the check-out counter.. and is by now a familiar face ...She is always polite, helpful and takes time to answer some questions , even offers quick customer service.
Thank you. Agnes Kolben
I am an employee at Michael's and I haven't reduced spoken up about it until now, when it's gone on too far. I am a transgender man and I am constantly misgendered and referred to as female by my coworkers/managers. Out of the many workers there, only 3 respect my identity. I understand slip ups but this has been happening since I've been hired.
Code sent to my e-mail for free shipping did not work.
Erica was very disrespectful and had a lot of unnecessary sarcasm in her tone and words. When we asked her to throw away a unneeded coupon she said "you know there is a trash can outside ?" . As we were leaving she decided to talk and said some unnecessary words and that's came across and disrespectful. Then did so 2 more times.
I went to a michaels store on 9-18-12 at 9:24 to go buy items for my project. The first 3 workers I saw they were very helpful and asked if I needed help but the last worker I ran into followed me to an aisle and eventually lifted my shirt up and also was patting me down thinking I stole her wallet that she left on her cart while putting back items. She followed my mom and I to the check out line and puts up a fight saying I stole her wallet and the 3 workers asked her if she misplaced it in a different aisle or put it in the break room, she said no. And they call the manager down and one of the girls had left to go check and she ended up leaving her wallet in a different cart in a different aisle. She walked away and did not apologize but left the manager and 3 workers apologizing. I think she should be fired for sexual harassment apon her part. I have never seen an employee act that way towards a customer. Terrible customer service
I purchased some yarns from Michaels and wanted to exchange them for exactly the same brand, etc but a different color. The first lady was on the phone and after asking her 6-7 times and her turning her back on me, she looked at me and said "I'm not working I'm on the phone!" So I went to the next register and the lady there said that they automatically take off 20% from the current price and put it on a gift card. Even if it's the same item! She said technically it was a return...
Then I bought an extra ball and she charged me full price. I asked why I didn't get 20% off and she looked at me like I was crazy!
Michaels policy is to refund the lowest price in the 90 days prior to the return without a receipt... Why are the staff so rude and why don't they know their own policies?
The store was in Markham, Ontario Canada.
Not the brightest people employed there...
Too bad because there was a lot of things I planned on purchasing. I will buy them online from the distributors instead...
We had the same feeling today when we're shopping in the NY Hartsdale Michaels store.
The cashier was with unwelcome face and talked very rude, and the important part is, she did has no brain. The manager from this store is also not a business man, but do have the racial discrimination. Actually, this is not the first time I feel it, at least, two or three more cashiers in this store also make you feel this way. And at last, they never make an apology. So, if you are not white people, don't go to this store to make yourself unhappy.
unjust firing!! do not shop at michaels
I have been employed as a software developer with Michaels for the past three years. In that time I observed the hiring practices of this company that clearly discriminates against American workers. In the past 3 years, this company has hired almost exclusively software developers from India. They all started as low level programmers to replace the Americans who they laid off systematically. They were all originally contracted out from body shops.
These workers occupy low level positions, but are responsible for design and development of all major systems. It is clear that these workers can never be released as they are the architects, designers, and coders of the software. There is little choice but to hold on to these workers. And hold on to them they will for the next 10-15 years minimum. Once these workers have replaced Americans, there is no incentive to replace them. They are here to stay even if they are not american citizens or even interested in becoming one!
Now today I was called into my managers 'office. I should have known it was coming, but it still threw me for a loop. My services were 'no longer needed as they are shipping their remaining tech jobs out to India with Tata Services. But they are still keeping their H1-B Visa guest workers here in the US. When I mdentioned I didn't think it was fair that you lay off the Americans and keep your foreign guest workers (after lying to get them saying there was a 'shortage' of tech workers in America) I was told to 'BACK OFF'. I didn't even get an offer of severance!
How nice I lose my middle class job right in the middle of this awful economy to some Indian who doesn't give a sh** about this country except as a paycheck to send back home to India. I poured my life into my job, I was a top performer. But Michaels is too greedy and wants to hire foreigners because they will work for entry-level type wages. I am disgusted with them and I plan to tell my story all over the internet. How can they do this.
Please do not ever shop at Michaels again. You are helping them SCREW US the middle class. Go to JoAnns fabrics or some other similar store.
The complaint has been investigated and resolved to the customer’s satisfaction.
Michaels is representative as a foreign company that does not appear to have close ties with traditional values.
There are plenty of other places to buy crafts from foreign crafters. The dollar store, dollar general, walmart, five and dime, thrift stores and more.
Do not place a order over the phone for Same day delivery at Michaels Crafts I don’t know if door dash is eating, tossing or stealing the packages... I had a nightmare experience with them because the driver delivered my package ( I think) to the wrong address or they kept it...mind you this is not the first time it’s the second and they did a really good job of botching it up from there on with promises of me getting the order in hours which never happened ..when you talk to the store you get a nasty unprofessional manager on the phone who will tell you to call Customer Care in which they seem to hate the fact that the customer care service seems to be employed by Indians. I don’t care if TIMBUKTU could help me as all I wanted was my package...I took the liberty to post a message to thousands of people in my various groups for the dissatisfaction of your service...at this point I just want my money back...let’s see how long that will take...original order number MIK32273149 as we speak I’m waiting for someone to please just refund me back my money...
SO TRUE!
IT'S A WONDER THEY MAKE A PROFIT! THEY ARE PART OF THE PROBLEM IN PROMOTING EVERY ONE BUT FIRST BORN IN US.
When I was a Manager for Michaels the company outsourced the help desk and payroll to a company in India and layed off the people I communicated with in the corporate office. I developed relationships with the corporate staff that helped me solve issues as they arose. The new people could hardly speak English and when people began to complain about this issue the company sent out an e mail telling us to "remember we have accents too" We are not the ones with accents, we communicated just fine before the company went cheap and layed off American employees. More money to leave the country and less buying power here as the American workers can no longer afford to shop in the stores.
I hope this gentleman doesn't think that his job type is the only one that has this going on. I can tell you from personal experiance that it's not. The company (investment group) I work for has for the past # of years knowingly hired non- citizens, using Temp. services (so they wont take the bite when ICE gets them) Sadly this seems to be the trend for the rich to become filthy rich. While most of the money they earn goes back to their home country, where ever that may be. As Americans we have to put a halt to this ANY way WE can.
I agree.
problem with returns
I tried to return an item that was packaged in a way that it had to be torn open and couldn't be repackaged. It was the workings of a clock that I needed to try and see if it would fit. It didn't. They wouldn't take it back because I had opened it. I had my receipt in hand. Since then I have contacted Michael's by email and all I get are form replies. They tell me that I can return an item in original condition. Now, how can you do that if you have to tear open a package to try an item out? Now they don't even respond to my emails. This has been going on since July. Great customer no-service.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Micheals at settlers ridge store is currently set up where it is blocking access to a fire extinguisher. This can not happen.
You have the best hilarious reply "unlimited data plan" lol..."come on forum & whine" lolol
I was in the Michaels Natomas CA. I slipped on a piece of a zip tie that was on the floor.Luckily I didn't fall I just hit my arm on the shelf.I am ok but I thought I'd let mgr know so I gave her the zip tie that I slipped on.Also told the mgr I saw a toy car in isle and someone could fall.I sp w daytime mgr.Was rude acted like wasting her time.
My order number was [protected]. I ordered two items and my card was charged for 2 but the billing form just showed I paid for one and shipped me one. I need some explanation and refund!
Rude manager and slip and fall hazards. Slipped on zip tie on the floor and noticed a toy car in isle where someone could fall. Told manager and she acted like I waisting her time.
My store is located in Bolingbrook, Illinois. I was not allowed to use my 20% coupon along with my Senior discount. It was one or the other.
That means I pay the same as a younger working person while I have only a SS income.
Isn't that what the senior discount is for?
I bought some super glue from Michaels and when I brought it home I tried using it but even when I squeezed it really hard only one drop of it came out so I took off the cap to see if there were any glue in it and there wasn't any glue.
You guys had this on sale and on the coupon you guys had it said included on sale items. So I'm very upset because I spend thousands of dollars in here and i really wanted this storage thing. It's on sale for 51.99. I was gonna buy it for me for my birthday on 12.11. But I'm not for that. Anyway I'm upset.
I wanted to use my 60 % off twice. On 2 different orders. The cashier was rude. Then i ask to use 40% off coupon she said no. I never shop at your store again. Why give 2 coupons. If i can't use them. You lost a customer. I spend over 100 week there.
Joann Cunningham
14230 north 19th ave apt 249
Phoenix Arizona 85023
I went to the Michaels at Vernin Hills IL at 3:19pm and I was surprised at the service there.My daughter goes there whenever she can because she loves art and making it.The fact that this employee was very rude and looked like he was very impatient with me and raising his voice at me is unbelievable.We just would like respect from your employees.
Michael's regularly send representatives around trade shows to "see what's new, " stealing other people's ideas and designs, manufacturing the products cheaply in China, and profiting off smaller crafting company's developments and ideas. It's not a surprise that many stores and manufacturers in the crafting world are going out of business. Michaels has a Wal-mart mentality, and sells products as though they invested in developing them. They are unresponsive to those who claim their intellectual property has been stolen. Most stores have a high staff turnover rate, and they don't have the customer service that truly creative and customer-oriented stores do.
Overview of Michaels Stores complaint handling
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Michaels Stores phone numbers+1 (800) 642-4235+1 (800) 642-4235Click up if you have successfully reached Michaels Stores by calling +1 (800) 642-4235 phone number 0 0 users reported that they have successfully reached Michaels Stores by calling +1 (800) 642-4235 phone number Click down if you have unsuccessfully reached Michaels Stores by calling +1 (800) 642-4235 phone number 2 2 users reported that they have UNsuccessfully reached Michaels Stores by calling +1 (800) 642-4235 phone numberUSA and Canada+1 (972) 409-5244+1 (972) 409-5244Click up if you have successfully reached Michaels Stores by calling +1 (972) 409-5244 phone number 0 0 users reported that they have successfully reached Michaels Stores by calling +1 (972) 409-5244 phone number Click down if you have unsuccessfully reached Michaels Stores by calling +1 (972) 409-5244 phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling +1 (972) 409-5244 phone numberPr Manager+1 (972) 409-7404+1 (972) 409-7404Click up if you have successfully reached Michaels Stores by calling +1 (972) 409-7404 phone number 0 0 users reported that they have successfully reached Michaels Stores by calling +1 (972) 409-7404 phone number Click down if you have unsuccessfully reached Michaels Stores by calling +1 (972) 409-7404 phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling +1 (972) 409-7404 phone numberMedia Contact1-800-MICHAELS1-800-MICHAELSClick up if you have successfully reached Michaels Stores by calling 1-800-MICHAELS phone number 0 0 users reported that they have successfully reached Michaels Stores by calling 1-800-MICHAELS phone number Click down if you have unsuccessfully reached Michaels Stores by calling 1-800-MICHAELS phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling 1-800-MICHAELS phone numberCustomer Care1-833-MIKEPRO1-833-MIKEPROClick up if you have successfully reached Michaels Stores by calling 1-833-MIKEPRO phone number 0 0 users reported that they have successfully reached Michaels Stores by calling 1-833-MIKEPRO phone number Click down if you have unsuccessfully reached Michaels Stores by calling 1-833-MIKEPRO phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling 1-833-MIKEPRO phone numberDedicated support line for MichaelsPro orders
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Michaels Stores emailscusthelp@michaels.com100%Confidence score: 100%Support
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Michaels Stores address8000 Bent Branch Drive, Irving, Texas, 75063, United States
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Michaels Stores contacts
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That is sorry retail for you. I have to be a cashier at my current job. Somehow I end up over. I know I give the customers only the change I'm suppose to. Find it weird to come up more then a $1 over. I miss working night shift stocking. You have a stupid crooked manager.
If the Support Specialist is reading over the report cards correctly, only the cashier(s) that took cash will be held accountable. In other words, if you only took credit/debit and check transactions then you should not be given a report card to sign.
If you still continue to have issues then I suggest you speak with your store manager about this issue,
Now for the comment from "Friend of associates", It is company policy to have 3 cashiers use the same register. No more than 3 or it is a violation.
This is most definatly not the company policy. On your next shift look for the number to your area Lp. Añd tell them. This will get corrected. This is a rogue manager