Michael Kors review: Urgent complaint regarding handbag lock damage - lack of resolution

Dear Michael Kors Customer Service,

I am writing to express my dissatisfaction and seek assistance regarding an issue I have encountered with a Michael Kors handbag that I purchased from the official retail store at Sunway Pyramid on May 5, 2022.

The issue revolves the lock which has broken. Upon discovering the problem, I promptly visited the Sunway Pyramid store to seek assistance on 1st November 2023. After a thorough assessment, I was informed by the store staff that a repair was not possible due to a lack of stock for the specific lock component required for replacement.

I understand that unforeseen circumstances such as stock shortages can occur; however, I am greatly disappointed by the lack of a satisfactory solution or alternative offered to address the issue with my handbag. As a loyal Michael Kors customer, I have always held your brand in high regard for its commitment to quality and customer satisfaction.

Given the circumstances, I kindly request your urgent attention to this matter. I would appreciate it if you could provide a replacement for the damaged lock or propose an alternative solution to ensure the repair of my handbag.

I believe that a brand of Michael Kors' stature values its customers and their experiences. I hope that this issue can be resolved promptly, and I can continue to enjoy the quality products and excellent customer service that I have come to expect from Michael Kors.

I have attached the image of my handbag and the part which need to be repaired for your reference. I appreciate your immediate attention to this matter and look forward to a swift resolution.

Thank you for your understanding and cooperation.

regards,

menaga

email address : [protected]@gmail.com

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