Metro by T-Mobile review: Tech support

I purchased a phone from grove Metro the worst experience I have ever dealt with my phone has insurance and I bought it back on 04/12/2026 and 3 days later my phone has been freezing up it gets hot sometimes it does not charge or the screen goes black when a call come through I placed ABOUT 6 CLAIMS they either hung up on me or there was miss communication their English was very broken so when I explain my problem I was told to go back to the store 638 Warren street grove hall mass they are the worst store i have ever been in the never checked my phone the 2 young Spanish girls not women never look at my phone just said they don't replace phone and gave me customer service phone which customer service explain to me it's the store that gives me a replacement BUT THE STORE REFUSED TO REPLACE MY PHONE GETTING ME A LAWYER