Metro by T-Mobile review: customer service

I went into the MetroPCS on Monday December 1, 2014 for the BOGO free deal to get phones, I left with 2 phones and I get home going thru the tutorial and the one phone wasn't working, mind you they close at 7:00 pm and its around 6:30 so the sales lady who sold me the phones, stated for me to bring the phones back in the morning Dec2, 2014 and she would switch them out. I did this, only to be told by the District Filed Manager Alex Choi that they would not honor the BOGO free offer because that had expired. WHAT! so, I got my money back and just bought 1 phone for $29.99; I get it home and it malfunctioned, I take it back within hours and Ales Choi hands me a strip of paper telling me to take the phone to a warranty location on henry Blvd because I probably dropped the phone. To say the least, I insisted on my money back or she could call the police. She gave me my money back and told me to never come into there establishment again. I think that all their phones are refurbished garbage and I suggest that no one patronizes them ever.