Metro by T-Mobile

I started with Metro pcs 15 years ago, I was a store manager and was working my way up to a district manager in Las Vegas. But I took another road. I still have Metro and I love it and the prices, but yesterday my phone died and I got a new one ( no discount, but that is ok). No matter what I do, when I log on there is some kind of advertisement, it was funny the first 30 times, but now I am tired of it. I can not even look at the weather without some drama. I don't know what the hell T-Mobile is doing, but you are going to lose someone who has been there before you knew what was going on. STOP selling your soul and killing Metro. I don't need all the advertisements to see something. It might be extra money for you, but I just need my

phone to work.

I brought a Galaxy on October 27thth 2023 and ever since then, most of the time, .y keyboard keeps freezing. I called METROPCS to ask for a new phone three times and they always sent one when the phone messed up in the past.

Their insurance doesn't even this option as repair on their application and I ended up not being edible.

This company makes unfair and confusing ot needs to stop.

People can't afford the stupidness.

ASia Afriona On Oct. 10 I entered the metro store on Kekoughtan road in hampton va

I was just browsing and I came across the TCL tablet and saw a great deal on it for I think it was between 49 or 50 dollars and the store clerk or manager ask can she help me with anything and I said yes her name is Lisa Royal so I was told, she ask me did I have phone service with them already and I said no, but I will like to purchase this tablet at that good for 49 bucks. Lisa told me that I could not purchase the tablet without phone service. I said I already have a phone service with another company and I do not wish to purchase a new phone just to get a tablet, can you just sell me the tablet by itself. And she yes I can try to get it for you under my discount at the price on sale for 49 or 50 bucks, She tried to get me the tablet at the same price but could not use her discount because she said she already have too many uses. But she can sell me at the retail price and still get it turned on without the discount and the phone service, so I said ok, then she ask me for my ID and I gave it to her so she can input my information into the computer, she let me know that I had to pay the first month bill that is 10dollars, plus 25 or 30 dollars activation fee which cam out to be 194 dollars along with 159 dollars for the tablet. So while waiting for lisa to input my info. into the computer off my ID so she can activate my tablet, she was inputting her own info into the computer, with a fake name, but wasnt aware that she did all of this until later. My bus came so I didnt have time for her to activate my tablet, so she told me to call her when I get home and she will walk me through the activation process. But when I got home the tablet was already on looks like it had already been activated, so I call lisa anyway and let her know the tablet was already on and I followed the rest of the steps, she told me she was busy and is going to call me back she had an customer in the store. But she never called me back so I called her before closing time but she would not answer. So I called metro so they can finish activating the phone, and one of the reps. said that the tablet was register under someone elses name when I gave them my IMEI number and I said what I gave the clerk my ID and she was supposed to enter my info into the computer, why would she enter another name thats not mine, they researched and found out it was the clerks info that she put my tablet under her name and service, so one of the reps. enter my info. into the computer but they said they could not finished activating my acct. because it was activated under someone elses name so I had them to input mine in they told me I had to go back to the store where I purchased for them to input me in the systen under my name and activate or refund me my full amount if they do not rufund my money. So three days later my phone was service was cutt off, so I call back to the store where I purchased the tablet. to speak with Lisa so she can finish activating my tablet and ask why my service was cut off. Erin let me know that she is no longer working there after she got her big commission check she had split. So I ask him if he can reactivate my service without charging me another acitvation fee, He let me know since she input my acct. under her that he could not activate it, he has to talk to his manager Marcellos Salvino because Lisa input my tablet under her name instead of mine and they have to investigate, I talked to his manager over the phone and he said they will call me back on Tues. Oct 24, and I been calling all day asking when I am goint to get my call from that manager, I keep getting excuses for him by another employee and erin saying that they are going to get in touch with the supervisor on getting back to me about a refund or to turn back on my service without another activation fee. They keep giving me the run around and will not return my calls, I called coporate but they wont speak to me, no one will return my calls. All I want is to reactivate my service, Can someone please call me back at [protected]. Oh by the way they is trying to go pass my 14 day return policy so they wont refund or give me service back.

I paid for my services on aug 19th and they never worked, my sim card was bad. I stayed in contact with them complaining about it, they disconnected my services after I was sold 3 faulty sim cards by there store. After they assured me they would make it right. I was treated like garbage by to different supervisors, Ron id# 307682 said he is the highest ranking person at metro. KEISHA KEISHA ID # 311805 said she doesnt care what I was told by a previous supervisor I had to pay again and she would make sure her supervisor tells me the same. I was even told im supposed to pay whether my services work or not by Ron. I have been a customer of theirs for over 6 years a family play of 5 lines. And now they just hang up on me. Hard to beleive T Mobile supports this action, My complaint against T Mobile to follow next.

Brought my Samsung Galaxy S22 ultra in and fully compatible for service had service for one day. Called tech support due to phone lagging found out I was on someone else's account, tech did something and locked my phone completely up. Called Google Samsung could not do nothing. I tried to explain many times to tell t Mobile what was the issue, got accused of stealing phone and not knowing what was issue. Went to 3 store 2 sim cards multiple factory resets and tons of codes. Nothing. So I ended up getting a knock off moto g phone 130.00 dollars it came with other downloaded apps on it would not carry 4 g in a 5g area stuck on LTE slow as hell and junk. Downloaded some apps and ran outta of storage and geez went back to store explained my issue and concern of identity theft. Phone was under manufactures warranty had it for 4 days and they forgot to send it off and postponed me having a phone prepaid for 2 mths and I went in to add a device yesterday to account s22 ultra and it lit up green and compatable. Call customer service again 4 hrs later both my phones don't work no service walked 7 miles to store to get puk code got home put it in and wrong code tried to get refund on Motorola g 2023 no scratch nothing was told since I got a new number due t mobile screwing up the s22 i had to get new number and no refund used phone for 4 days and maybe a week and a half of 2 mths of service no refunds and 2 phone that dont work. Customer service had attitudes yelled at my wife and rude as hell. I am very disappointed in t Mobile and service. They want me to walk back to store again and I've had enough. My Samsung was a gift from my wife and I want it fixed now. Not my fault for the choices of no experience and rude actions. Don't know how damaged my Galaxy is from restarts and codes but it will get fixed and be like it was when I brought it in and I want my refund for the Motorola Moto g not my fault they the techs locked my phone up and I came outta pocket to buy a phone when I can't even use it now. Very disappointed

I thought Xfinity had screwed me over during the past 5 miserable years with them – well Metro just “One-Upped” Xfinity… and on day one.

I changed my service from Xfinity to metro by T Mobile. They have a special going on that, upon changing your service as I was doing you could have a high quality phone at a very discounted price (like a $250 phone for $20. There was a $350 phone that would have only cost me $40). The sales person did not say anything at any time about these specials that were available at the time, that I switched my service.

When in looking around the store while she sales person was taking care of some issues in getting me transferred over. I saw the numerous, fantastic deals and read that these specials were available to new services only. I immediately told the sales person I wanted one of the specials (pointing to the phone I liked). The sales person said that it was too late to do that, because he had already started changing my phone over [to Metro].

Now, at the time I entered the store there were no customers. I asked the guy what kind of phone plans they had. He only pointed at the wall with the big poster advertising the plans available. There was no information on the wall regarding any specials, and the sales person never said anything about them! There was no need for me to look around at the phones, because I already had my old 4g phone with me, so I walked straight to the sales counter.

To make the rip-off worse, I also saw a mobile hot spot that I had been shopping for, which was also free… too late again. I had to tell him I wanted the device before hand?! Worse yet, I DID tell him to ad the device to the sale – in fact I called him on it – he just blew it off, literally, he did not care! I was really hurt.

After my complaining the guy had the gaul to tell me a second time, that I ‘should have said something’. What… isn’t that his damn job? And, I am the only customer in the store. In the process he allowed me to loose over $300 in up-front discounts! Does metro give their sales people kickbacks for customers they deceive into foregoing the specials? Does he get a commission, and didn’t want to loose it due to the special? (And yes, he absolutely DID deceive me.)

Eric Hagstrom – Carmichael CA

Paid my bill in full on the 16th. Went in to the store on 9/26 because I had a problem with a tablet that was acquired during one of their promotions. They said they would expedite me a sim card. However, when I didn't receive the sim card, I called customer service several times, went into various stores and was finally told on Oct. 14, that neither my phone line or tablet was active in their system. Plus, there was a charge for over $150 that no one could explain why the charge was there.

I've had my cell number for over 20 years. It is the number I use for personal use and manage my international businesses. Now since I don't have that number, I've lost business and inconvenienced when trying to maintain contact with family members who are overseas.

What do you consider a discounted? Or an Upgrade? I went to your Corporate store located in Pittsburg, CA. on Century Blvd. to purchase a phone. I was told a phone with purchase price of $209.00 would be $25 to turn it on like no one knows how to follow directions. I just don't understand $9 discounted from the price doesn't make any sense!

I've been a customer for over 10 plus years and pays my bill on time every month. My phone has been janky since ownership, it pop up with advertisement when doing something important on screen. I am just trying to purchase a new phone at an discounted price

I purchased two phones from mertopcs in November and by December the phones started to have issues supervisors started along with providers hanging up they all assume I wasn't playing in which microphones started working I contacted mertopcs after coming out of a medical comma they would only send me to corporate store in which they only changed sim cards a week later same issues a rose they made me trouble shooting phones and even stole funds from me say I was not paying a hundred a month but now only 50 can you please assist me at [protected] Timothy Clark

So the manniger of the keizer oregon metro pc, there manniger there, got fired for nomuriouse other weird stuff, but I went in to get a phone plan and gave them my ID and the money and gave my ssi as well and Come to find out they never even put my phone in my name WHT so ever and 3 months later of me paying g it in the mannigers name jared pannel, they never fixed it this fraud I need help

The manager, Richard, at Metro not only yelled at me threw a hissy fit because I continually called in on him. He even called the police on me (69 yr. old female), he refused to talk to the 611 number manager, refused to replace the phone I purchased on 8/30/2023. The phone won't charge. After talking to 611 about the phone not working they put me through to Samsung. Samsung sent me to ubreakitifix (25 miles from my house) At ubreakit they ccouldn't get the phone to charge (the store is a Samsung authorized repair shop) So after Richard, the store manager putting on a tempered glass (without asking if I wanted to purchase it) and charged me for it (32.99) also he told me he would give me a case but he CHARGED me ANOTHER 32.99!

I have discussed this with Derrick Oliver,

I want my $221, back for this phone, tempered glass and a plastic case! Since Richard told me he owns the store (?) it is my assumption that Metro can't do anything. I want my money back!

Ads say unlimited streaming WIFI(slowed down after use limit). This is NOT the case. Numerous times now I have been either been left lost when travelling and needing to use Google Maps or when trying to reach a web result. Says No Internet connection available. Have tried turning off WIFI and on mobile data roaming when away from home. Used to work. NO longer does. False advertising!

Went on a cruise and came back to New Orleans and no service. Samsung galaxy s22 ultra says sim 1 not provisioned. Call customer service on 31aug23 and they try to reset settings on phone before I get on plane back to Illinois. I call again when I get home, later that evening. No help with phone that has no service. Also, they shut off the other phone on my account, I guess because the last 4 of the other line are quite similar. Now I have no way of getting in contact with them. But wait, I have watches with each of the phones but watches don't work because both phone lines aren't on the network. Oh but I have a tablet with metro and I make calls via Google voice, after charging it a while. Call back to get the other line restored but still no luck with the original line. After that I go to bed. I wake up still no service, call again and still no luck. I call again a couple of hours later, patience has worn then and I start raising my voice. The lady keeps me on the line for a little over a hour. She says that the deactivated the line and reactivated it and wallah it works. Now granted when that was done my Google one account was sent a message by metro, I guess saying that my Google one account, with the extra storage will be shut down in a week, 9Sep23. I didn't pay it any mind because I thought that it was just a glitch and Google one would still be OK. Phone is working fine but on 9sep23 Google turns off the Google one. I contact Google they say to contact metro since I have a qualifying plan that has100 gb of storage. I contact metro and the reset my account and BAM, I get kicked off the network again. So I call again, from my good old tablet and now I customer service has no clue what's going on. They don't understand a thing. I finally get a young lady in South Africa that keeps me on the phone trying everything under the sun to get my phone restored. She even got 4 other people involved. But now my bill is jacked up. I still dont know how that happened when i paid the entire bill on the 05sep23 and nothing is due for the rest of the month. So she wheels and deals with her manager, and says its something wrong with my phone. Which its nothing wrong with my phone, by the way. So at the end of the day she offers to send me a 40 dollar phone, lol. I have a 1000 dollar phone thats less than a a year old. Im not accepting that offer. So by then all the sudden I owe 139 dollars and some change. Oh no, what happened she asks me. How would I was on the line with her. So she wheels and deals and says how about I owe 60 some odd dollars before 30sep23. I say no i didnt have a balance and shouldnt be paying anything before halloween because my bill is due before the 1st of the month. BAM someting happens again now my tablet drops the call because of course its knocked off the network. So now I have to call again, oh boy here we go. The next call I make is to some goofball customer care associate in Kenya. He's laughing and giggling saying he can help me. He asks a question and I just hang up because he ain't getting it either. I call again and get somebody in another part of the world, she says she's an expert at getting results...lolololol. She gets my tablet on but what about the bill so she puts on her manager to help me with that. He can't explain why my bill is 60 some odd dollars. So I hang up because now I have spent approximately 8 hours on the phone and still have no service on my phone. So the next day comes and I call a couple of times and no help. So I go to a store and no help these people ain't savvy with tech they just are salespeople for all its worth. I'm way more tech savvy then them. So I go to another store, where I bought the watches. The salesperson in that store says that the same thing happened to her mother who is the manager of the store, sim 1 not provisioned. She says that the metro network basically kicked the number out of the network and the only way to get back on line is to go to another carrier. I ain't taking no for an answer so I go to the 3rd store, by the way, the closest to my home. The associate there was really helpful with what I was going through. First, she changes the sim card and wallah it is at least saying the metro network at the top of the phone but after a minute, NOTHING. Just emergency calls only. So but wait, I have my previous phone, a Motorola 5g ace,with me and put sim card in that one and nothing, no network either. So it's not me it's metro. Like I new all along. So I leave that store with no network connection but associate was real nice and did all she could including calling metro's horrible customer phone line, twice. So, with no service, after 5 tickets generated for tech support, I am skeptical of any kind of help. So, the next morning, 11sep23, I go online to another company. I won't mention the company I took the number to because all these companies are sad but it only cost me 25 dollars a month. So I have to get another number to start out and once the activation is complete, I can port my number. But I need a port pin from metro which I get and try and port number then. Oh no, my new company says I have an additional layer of security from metro and they can't port the number. So, I have to call metro once more and associate says the number is free and clear then says that it's not because I added extra fraud layer to prevent a fraudulent port of my number. So it's too early for mess and small talk, which the associate wants to make. I finally get the situation alleviated and get the number ported. Whew, after 48 hours I am working with my number again. Today I canceled my watch with metro and they wanted to know why...crickets. No I'm not with cricket...lol. He canceled the line and by the end of the month I'll be rid of metro. The thought of how I have been with mrtro for 8 years, pretty much trouble free and pay on time like my life depends on it really irks me. Heck, I go out the country and talk and text on wifi like nothing. I was really satisfied and the bill wasn't expensive either. I really left out the first manager, I talked to by the name of Robert ID number 2357, 9 sep 23. The manager who all he could do is create a trouble ticket, after a hour of being on the phone. I told him I had the same problem, the prior week but No, he would not do anything remotely to help me out. Are you listening Metro by Tmobile? Forgive me if I wrote anything that looks crazy this cheap tablet I got from Metro has a junky keyboard. I'm too tired to read what I wrote.

El teléfono lo compre el 6 de abril en la power tienda metro Jacksonville FL y el 29 de junio se apagó lo lleve a la tienda nada y me dijeron que era con el seguro el seguro con customer service lo lleve a las direcciónes y teléfonos que me dieron y allí no lo arreglaron al comunicarme de nuevo que lo tenía que mandar a la Samsung después de una semana que lo que podía hacer era comprar otro que era como metro Al llamarlo que era el departamento equivocado y que era de nuevo con el seguro my caffe y que no podían hacer nada la muchacha me activo un teléfono viejo que tenía hasta que se arregle ese y ahora dicen que no pueden hacer nada con el teléfono que la tienda se niega a remplazar y atención al cliente no quiere hacer nada tampoco cuando te dicen que tienes un ano después de la compra por defectos técnicos.

I had to change my credit card on file as it was a new card. My payment was due on 8/7/2023. I called customer service on 8/7/2023 and they assisted with payment by phone and setting up my account for auto draft.

My phone was turned off 8/9/2023 for non-payment. I called customer service

8/9/2023 they told me they could not help me until I brought my account current. I explained that I made a payment they said they couldn't help or research until I brought my account current. Paid it.. Time was short so I had to call back to verify if auto payment was on account since payment was not taken on the day, I initial called on 8/7/2023. After calling the number provide on website it directs you to medical alert information. After dozens of calls to that number listed on website I finally reached an awful, I mean awful customer service rep. it states not to use full names not that they gave me a last name, but first name was Rica. This person would not answer my questions after repeating my questions 4- or 5-times dead air space. I finally asked if they were ignoring me, they said no I heard you. Rica NEVER answered my simple question Is there an issue with my auto payment information. after 1.5 hours round and round finally spoke with supervisor.

I purchased the A14 5G cell phone on July 30, 2023 at 11:36:40 from the store located at 12777-24 Atlantic Blvd. Jacksonville, Florida 32225.

After purchasing the phone I discover the phone would not connect via Bluetooth to my 2015 F150 Lariat or it would connect irratically and disconnect the same way.

I returned to the store I purchased the phone from and explained my issue with the phone.

The person on duty at that time went out to my truck and he and I tried to get the phone to connect. The phone would not connect for the two of us as it had been doing all along.

I requested a replacement ohone or even an upgrade to another model phone.

The sales/representative person said he was not authorized to perform those tasks and the manager was not available at that time.

I left my business card with that person and asked if the manager could call me at his or her convenience to help resolve the matter.

Since I did not hear back from anyone at the store I went back to the store and found the manager to be on site.

The manager and I went out to my truck and we worked together to get the phone to connect. As one would imagine the phone continued to not be responsive to the truck Bluetooth.

The manager insisted the problem was with the Bluetooth on my truck. I explained to him the phone I had been using had no problem connecting to my truck. In fact I have had 4 phones since purchasing my truck in 2016 and they all worked as the should have.

To satisfy the managers concerns I took my truck to the local Ford dealer and paid them to upgrade the software on my truck which included Bluetooth.

The phone still would not connect. I returned to the store and explained the action I had taken. The store manager was un responsive to my complaint or the action I had taken.

I the proceded to another Metro PCS store to explain my problem.

After some conversation I decided to purchase a new phone from that location and while there I also purchased a new Galaxy Tab A7 Lite tablet. She and I went out to my truck and the new phone connected immediately and is working fine.

Then I returned to the store where I purchased the defective phone and I requested a refund for the defective phone.

The store manager said he would not refund the purchase price of the defective phone.

I feel I am due a full refund for the defective phone!

Dennis M. Cribb [protected]

958 Long Lake Drive

Jacksonville, Florida 32225

I first joined Metro in Oct. 2022, and I switched over from Cricket wireless. The promo deal was, if I transfer over to Metro by T-mobile; then I would have to be apart of the highest plan & have phone insurance. I called back this year around, April or May, and I was told that I qualify for a promotion deal. I was told that I would get the same services, but for $25.00 per month. I agreed, but I was never told, that my phone insurance was removed. I recently lost my cell phone, and I Inquired about my phone insurance, and I was told that, it was removed without my consent. So, I recently reapply for insurance, but it was a major ordeal getting my replacement phone. Also, my phone account was locked.

July 31

I received a text that my monthly auto payment hadn't gone through. I was told over the phone that my bank had rejected it (after having auto pay for well over a year).

I contacted my bank and was told there wasn't any issue with them but with Metro.

I was told by Metro customer assistance over the phone that I would have to go to a local Metro store to get the issue resolved.

I went to my local Metro store and was being helped my a very nice young man when a Metro associate interrupted our conversation and started telling me that it wasn't their fault and that I was being rude. I wasn't ever speaking with this woman, she just butted-in on our conversation.

The rude person was this associate with dyed red hair !

The young man that had been trying to help me got the situation resolved, it did take some time. He was very kind & helpful. I can't say the same for his associate.

In around September of 2022 I was advised someone was attempting to clone my phone. After doing some research I found that Metro by T-Mobile offered a "High Security" feature. On the phone I was able to create a long, all numbers password and wrote it down on a piece of paper which, a few months later, I lost. What I wasn't told was that the "High Security" feature(?) removed all online access to my account. Any changes had to be made over the phone.

In early July I needed to make a change and found I had lost the security password. Customer service told me to go to a local Metro by T-Mobile store with proper Id and they could help me. Not true. Two times I spent over 1 1/2 hours in the store to be told that my only recourse was to cancel my service. That was also not true since without that long number password no one, not even any supervisors, could access my account to make any changes at all. Since I had automatic payments set up I could not even fail to pay the bill and have service cancelled automatically.

What happened this morning (7/26/2023) I wracked my brain and finally remembered the password.

I have never encountered any other company with this policy of not allowing a customer to change their password after showing proper ID. this company has made "Catch 22" their motto.

DO NOT SET UP "HIGH SECURITY" WITH METRO BY T-MOBILE!