Metro by T-Mobile – Lost phone

I lost my phone. I attempted to call the customer service and was directed to a store. I went to the store and the employee was rude, no0t helpful and completely disconnected. Due to the loss of the phone, I could not provide the pin they send to said phone. I have been dealing with this for 4 days and called the customer service line again and had another rude, unhelpful representative. They offered no work around and no solution. Advised me to go to a different store!? With the treatment I have received for the last 4 days, why the HELL would I visit another store?! All i want is my personal information protected and they refuse to shut down this lost phone! Do not visit the Keizer Oregon location by Metro. They are rude and not helpful! I am going to report and leave reviews anywhere I can. Take it from someone living the nightmare...DO NOT DO BUSINESS WITH METRO by T-MOBILE!@!@!@