MetLife Dentalclaims not processed for more than 12 months

S
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a verified customer
Verified customer

I submitted a claims in Dec 2014 for a foreign dentist, even today my claim is not processed. everytime I call the call center i end up spending 30 minutes to explain thay my claim is due and I have already prpvided all the information. I am told it is getting processed and then I call them back and realise nothing was done to process claims and this is when I am speaking to supervisors. There customer representatives dont even know the process to raise a complaint and refus e to prvide the process to raise a complaint. Horrible experience

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