Metabank Myiadvanceno one can refund me even after almost 2 weeks of trouble tickets

Usually MyIadvance was reliable for taking out loans until they charged me a finance charge for a loan that was never deposited into my bank account. On the 1st of February I took out an advance and it was never received and the same week on the 3rd the finance charge was taken out. So I gave them a call thinking it would be no problem to refund the amount back to me. After the rep accessed my account and saw that there was no advance deposit she in informed me that she would submit a trouble ticket and the problem would be resolved in 24-48 hours. Not bad at all I thought but I was wrong. It is now the 13th and I have not received a call or a refund. None of the reps can do anything and they refer you to the credit team that give you the same spill. They must have submitted about 4-6 trouble tickets and one was supposedly sent directly to a manager.

no one can refund me even after almost 2 weeks of trouble tickets

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