MetaBank
reviews and complaints

In February of 2022 i filed my taxes at Michael Harris Sow City Taxes in Orlando Fl. about 3:00 ... now comes on November of 2022 i called Mr. Harris asked about my taxes not coming to my account direct deposited . the account was closed Refund Advantage sent the check to the wrong address . a year and 2 months later no one is trying to give me my money IRS is out of it do to my MR. Harris got the full amount of the refund $6641.11.

I received ten gift cards totaling $950.00 for my 60th birthday in March, 2020. The day after my birthday, the world came to a halt, thanks to Covid-19. I put the gift cards in a safe place and waited for the world to re-open. Three years later, my wife is a bout to turn 60 and we decided it was safe to cruise again. We attempted to redeem the gift cards, only to find that Metabank had been slowly siphoning off money from each of the cards. My $950.00 is now worth less than $200.00. I was unaware this was happening, and I never received a statement of these internal transactions. Apparently, NCL was aware of these issues and severed ties with Metabank. That is of no consolation as neither NCL, nor Metabank is willing to make it right. I have contacted the Office of Consumer affairs and the Attorney General in Massachusetts to see if I have any recourse.

Purchased a $250.00 Norwegian Gift Card on 12/08/2019 and gave it to my parents for a Christmas gift. Due to Covid-19 they did not travel via NCL until 08/14/2022 (Reservation # [protected]). When they used the card to purchase an excursion, they became aware that the original value of the card $250.00 was now $193.00 due to monthly charges incurred since the card was issued to them. Nonetheless, they used the $193.00 value of the NCL gift card to purchase an excursion on their trip. Since the purchase used up the entire value of the gift card, my parents destroyed the card. Once onboard the ship, they were told that the excursion was cancelled and that the monies would be refunded. Without the original NCL gift card, it is impossible to access the funds on this card as they no longer have possession of the card. We have contacted NCL Gift Card phone number and they have done absolutely nothing to help. we were told by NCL that the credit was issued to a Discover card ending in 7485, but all they would provide were the last four numbers, which is of no help. I have proof of purchase for said gift card and all of the necessary information to substantiate all I am stating here. Please resolve this issue so that I may return the $193.00 back to my parents.

Usually I get an Indian based call center and I never had any issues, always helpful and solves my issues but this time it was different.

I called to check on suspicious Twitch subscriptions that I had canceled yet were still payed.

After stating the issue to an employee I think was named Pam, he had told me call Twitch using a number he read aloud with me.

[protected]

I was rushing to get errands done so I didn't think much of it and called.

It was an automated machine giving options I can choose from by dialing numbers, it sounded like Twitch as well, then my phone tried to download something, but due to my phone being protected, it canceled the download luckily.

I searched the number and to my surprise, it was a known "Spoofing" number for scammers to use on the busy and elderly. It makes purchases without you knowing.

I ended up calling 3 times, the 3rd call resolved my issue somewhat but the 2nd one "couldn't" do it...

Apparently, Call Center fraud is a very common issue.

Obvious to say I will be changing banks very soon.

I have been in a battle to re-coop over $$ 8,000 from Metabank/Pathward. My tax preparer lives out of state and when she applied for my advance she told me I was denied and NEVER gave me a “temporary” card, so when I received a card in the mail , I was confused due to she was advised to direct my refund to a private account- she didn’t and over 6,000$ was spent on the “temp”card in Toledo, Ohio ( where she resides), and when my taxes were released from IRS, she managed to spend the remaining 1200.00.

I received a stack of denial letters saying I authorized these transactions which are conveniently less than 3 minutes from her home address. I have filed a police report- called the Attorney Generals office in Ohio, the police dept there, the District Attorney’s office in Tennessee and Ohio,. I have screenshots of all conversations from day 1 saying she moved my money from here to there and over and over - Metabank wants me to respond to a denial letter that has NEVER been sent to me- I’ll GLADLY release everything I have as evidence. And conveniently the “fraud” department phone is having issues … anyone have any suggestions?

Another account holder of Metabank/Pathward tried to fraudulently attempt to have one of my employee's direct deposit numbers changed to the numbers below. This is the third Metabank account holder who attempted this.

Meta Bank

Routing number [protected]

Account number [protected]

100% net pay

March 20, 2023 I received an email from an employee, really knew it was spam attempt because we have no employee by that name .

Susan Drake

Someone used my info fraudulently to get a debit card from you to use to pull money out of my Coinbase account without my consent. I know the last 4 digits of the card. Can you find it with my name and last 4 digits of card? I attached the police report, a description of what happened from Coinbase and a screenshot of the Metabank card that is still in my Coinbase (it is what the robber used). I am trying to find the origins of that card

Lana Sprague

I received a $100 Visa Debit Card Prepaid (issued from Metabank) in the cardboard sleeve 07-15-22. I attempted to use it 30 days later and balance was 0. I had never used it & it was never out of my possession.

I called the number on the back - [protected] 3 times. Each time the rep stated they would mail or email a claim for to me. I did receive a case number, but I have never received a claim form to submit.

They did inform me that the funds were used at a Target on 7-20-22 about 150 miles from my location. The last time I spoke to a supervisor & received a case number but again I did not receive a claim form - verified spelling for my email or address on each call.

I have wasted 2.5 hours on the phone without resolution. Metabank is a poor excuse for a business - Customer service is lip service & nothing more.

Thank you

My name is Khalil W Jaafar Tel # [protected].

I would like to report a Forgery or scam to my CoinBase Account.

A MetaBank Account was used to receive funds in the amount $2630.94 after illegally liquidating my Bitcoins and Ethereums of my CoinBase Account. The Hacker used MetaBank Account number ending in 5119. ( 5104********5119), based on my CoinBase Account information. The transaction occurred on January,13,2023 at 2:07 pm. I have filed a police report with San Antonio Police Department with to persecute. The case number is 2023-BCSO-001347.

i purchased 5 prepaid visa gift cards from a target store in montgomeryville pennsylvania all cards were activated by others and entire amount on cards spent prior to me giving them to recipients all cards were used to purchase products from target

date of purchase december 11, 2022

dates used to redeem 12 24 2022 and 1 09 2023

value of each card 200.00

card 1 [protected]

card 2 [protected]

card 3 [protected]

card 4 [protected]

card 5 [protected]

a complaint has been filed with target as well as federal trade commission and the office of the comptroller of the currency

I gave them all the answers they asked me right off the the bat then they asked for my "husband" I am not married, and I had everything correct, once I said fraudulent charges it seemed to be an inconvenience to them. One lady said I had so many cards she ddjnt want to look through when I I specifically gave her the account and routing number. The other lady said the dates were to far back to look at, but she was able to tell me when the card was opened.

I'm dealing with an ex boyfriend who is also a former boss, who stole money from me. I worked for JJs in auburn Alabama in 2021 and once we broke up he wouldn't give me my passwords or help me get my information for those passwords to be changed, he actually took well over a grand out of paypal. I've talked to HR she blows me off like it's not her problem. Emails are still getting hacked into. So j dknt know who else to contact or how else to email privately. I'm using a siblings phone if I didn't say that already. I can make a new email if need be.

The following is a email message I received that i have turned over to law enforcement for investigation.

META BANK,
57108 SD Falls Sioux
Ln Broadband S 5501 USA

Greetings from the Meta Bank, I have vital information which needs to be attended immediately. Did you authorize anyone to pick up your inheritance fund from our branch in Ln Broadband S 5501, a person named Mr Andrew Cox came to our office in Ln Broadband S 5501, Ave-in respect of your $5.5,000 million USD which has been credited with us for the past 6 months now by the Federal Government to be transferred into your account He said that you authorized him to pick up the Inheritance. your inheritance has been in our custody for the past six months now and we have been waiting for you to contact us but we didn't know what is hindering you from reaching us since.So we decided to write to you to make sure that you are fine and aware of the inheritance fund of $5.5 million dollars in our branch office in Ln Broadband S 5501, Which Mr Andrew Cox want us to transfer to his Bank of America Account so your Urgent response is needed before we proceed with this transfer to Mr Andrew Cox account We want you to get back to us with the following details immediately if you are still interested to receive your inheritance. Read And Make Sure You Send your Information Requested to Start Working on Your Inheritance immediately. Thank You

YOUR NAME: =======
PHONE NUMBER:========
YOUR ADDRESS: ========
YOUR ID CARD:======
Yours in Service,
MR.ANTHONY SHARETT
President of Metabank

On jan 9 2023 went to sleep with almost 400$ an wake up with 99$ with unauthorized usage to prime video in which I don't even have! Total of 16 charges! You can clearly look at these an see something is up. No help from this company. Wait 10 days fill out a dispute form an if they can help they will let me know. This was my money stolen! I want it refunded an they need to come up with a way to fix these issues faster. This is the money in which we live on. This is not the first time this has happened. Can better business help? This is my money not theirs... What exactly should we have to go through when it is stolen from us.

I was given a Virtual Card as Part of a Grant I had been given. I used the money to buy some item and saved the rest for dental appointments or other important emergencies. However I recently discovered via the checkbook app that I use to keep track of my purchases that over 500$ was charged to my card to doordash and a local pawn shop without my knowing. I got this money due to financially struggling and I need it back!

On September 1st I purchase a bike off eBay I never received my item and when I put it in complaint for customer service they told me that they would look into it and give me my money and see to it that I get my money back but when I looked on my phone I had an email saying that the case had been closed when I went to check on it to find out why there was no excuse they just said that I didn't do the proper paperwork or use the prophecies to get a refund but I did and in another instance they took money out of my overdraft fee for something that I didn't even authorize I paid a bank statement to a loan place that I owed and they got my card and they used it and they said that my balance was paid but when I went on my account to check my new balance they said I was in the negative how can I be in the negative when the money on my account was taken from my money to pay for a building I authorized but when they said that I got the bill I didn't have enough money in my account so why did they take the money in my account out of it without me knowing

I was able to use prepaid card once online for 26.00. I have 100.00 dollars, therefore my balance is over 70.00. I can't use card for some unexplained reason. Several attempts in contacting both vanilla visa and your company was unbearable. Could not get a live person, to speak with, therefore problem remains unsolved. I am very much dissatisfied with the whole situation. Your corporation in solving this matter is grateful appreciated. Helen Donnelly

[protected]@comcast.net [protected]

I try calling to get new card & refunded for the two fraudulent purchases on my account & so I don't have active card nor do I have access to my money. So the automated system keeps giving me the run around about no active card! I need my money back. & New card! Your customer service is rude & has not helped me get this fraudulent activity taken care of. It was you guys that locked my account for the fraudulent activity. How come I'm not being helped here. I've had another situation in the past & was never refunded my money. I need to speak with someone who can help me! I need to speak with a person that will help!

I purchased 2 prepaid cards in hopes I could help my friend with cash I did not realize I couldn't use them for cash. Well then I went on line and looked up my card one had already been used. This card was not opened or tampered with. I'm out 500.00 and cannot get any one on the phone. I'm retired living on retirement and I need my money. I will never purchase another prepaid masterclass.

$15 was charged for expedited shipping of the credit card. I did not authorize any expedited shipping or charges. No one asked for my authorization to ship expediated shipping AND no one asked if I approve a 15 charge. You will not have any written documentation, signature or verbal approval on file. It is against the law to charge people's cards without their approval and knowledge. This is now my 6th call into [protected] and an email to get this resolved. I keep getting transferred around

I received a $50 debit card from my employer. I local bank name was on the front, and MetaBank is on the back as the card issuer, and the customer service phone# is Metabank. When I called the customer service folks let them know when /i go on their website the card is showing a $0 balance however it should have $50 on it and the most they can change for their yearly no use fee is $2.95. I wanted to dispute the $0 balance but the customer service said they cannot and kept talking in circles leading back to, "sir so what your calling about is to find out the balance on the card..." no I'm trying to figure out why the $50 with no transactions on it is $0!?